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FAMILY APPLIANCE SERVICE LLC

Appliance Repair, Heating and Air Conditioning, Appliance Repair - Small,

About us

FAMILY OWNED AND OPERATED.

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

WASHERS, DRYERS, RANGES, REFRIGERATION, DISHWASHERS, TRASH COMPACTORS, GARBAGE DISPOSALS, COMMERCIAL LAUNDRY & COMMERCIAL COOKING, COMMERCIAL FREE STANDING REFRIGERATION BOTH COMMERCIAL AND RESIDENTIAL, INSTALLATION OF NEW APPLIANCES, ONLY SERVICE.

Amenities

Warranties
Yes
Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.8115 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
5%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 101-115 of 115 reviews

Bruce A.
10/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: All was done promptly and professionally. Met all expectations.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patricia B.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fix dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$200

Ron G.
08/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed dishwasher. Service was done by a friendly, knowledgeable person and would definitely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jason A.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Alexander M.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They replaced a valve in my washing machine which stopped it from leaking .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$215

Lawrence S.
04/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Had a problem with our refrigerator (original equip 1985!); the "warm" light was on. They came the day we called; figured out the problem and fixed it. Also checked the freezer compartment and found that the "fix" was needed to keep that part working as well. Then, went on to fix a problem we had given up on (the water delivery from the door; the tubing had leaked and it was a proprietary size of tubing from GE and they happened to have a coil of that size on the truck and were able to replace and get that service back to normal as well. We have found a new appliance service for our home! Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Carol D.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

James C.
08/2013
5.0
appliance repair
  + -1 more
See above
Description of Work: Clothes dryer was overheating rapidly , not sure if we should replace as 10 years old. Received a prompt call back, was asked several questions and owner shared his opinion and tentative estimate. He came out and not only replaced part but thoroughly cleaned dryer and gave me instructions on how to maintain. Cost was within estimate range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Joseph B.
05/2013
5.0
appliance repair
  + -1 more
timely and thorough
Description of Work: repaired ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Charles Z.
04/2013
5.0
appliance repair
  + -1 more
They were good about scheduling.
Description of Work: The washing machine was not emptying fully so you would have to do the rinse cycle again and again. A guy came out and took everything apart and he told me what all needed to be done. I approved what needed to be done and he did the work and I was very pleased with the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Missy S.
01/2013
2.0
appliance repair
  + -1 more
not so good
Description of Work: He did not arrive on time when appointments were scheduled. He never explained that he was going to stop working with us and never returned company keys to properties.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$1,000

Roland C.
12/2012
5.0
appliance repair
  + -1 more
See above
Description of Work: This is the 2nd time I've used Family Appliance. My 8 yr old Sears upright freezer stopped working. The problem appeared to be just that the fan motor stopped working. They were able to come out very quickly and take a look. After getting to the fan, it started after a push. Apparently it has a dead spot in the motor that by some bad luck it stopped on. They said that I should replace it, but after they did research and called me back with a price, it turned out that the motor was $230. I decided that I would take my chances and just pay them for their visit. If it gives me more trouble, I'll buy a new freezer since I have other complaints about this one. But it's worked fine since and has a temperature alarm. I thought their bill of $60 for the service call was very reasonable. I won't consider using any other appliance repair company. Highest recommendation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Joel J.
04/2012
5.0
appliance repair
  + -1 more
Excellent. Quick and easy.
Description of Work: installed timer on dishwasher. Wife was having a baby, so timing got a little off. He kept in touch with me all the time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

virginia D.
10/2011
1.0
appliance repair, dryer vent cleaning
  + 0 more
I never heard from him.
Description of Work: I called Mr. hastings twice. Never heard from him

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from FAMILY APPLIANCE SERVICE LLC
Between our own office staff and our 24 hour answering service we keep records of any incoming calls. After receiving this report I spoke with my employees and the answering service and cannot find a record of this customer ever contacting us. Personally I received no messages from this customer.

Robert A.
06/2011
5.0
appliance repair
  + -1 more
Please see above.
Description of Work: I called Family Appliance Service because of its excellent rating on this list, and I am happy to add a very positive review. We have an old (but good) Maytag dryer that suddenly started emitting a new rumbling sound. Family Appliance diagnosed it (correctly) over the phone, made an appointment, showed up on time, had all the parts, fixed the dryer and hooked it back up, and it is running perfectly. What more could you ask? Family Appliance recommended the repair (it involved a new or rebuilt blower unit and the repair estimate of close to $200 dollars was correct) because of the quality of the original unit, and we agreed. This is probably the best appliance repair experience that we have had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

325 Walnut St Ext, Agawam, MA 01001

http://myfamilyappliance.com

Service hours

Monday:
8:30 AM - 6:30 PM
Tuesday:
8:30 AM - 6:30 PM
Wednesday:
8:30 AM - 6:30 PM
Thursday:
8:30 AM - 6:30 PM
Friday:
8:30 AM - 6:30 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Heating and Air Conditioning,
Appliance Repair - Small,
Dryer Vent Cleaning

FAQ

FAMILY APPLIANCE SERVICE LLC is currently rated 4.8 overall out of 5.

Monday: 8:30 AM - 6:30 PM

Tuesday: 8:30 AM - 6:30 PM

Wednesday: 8:30 AM - 6:30 PM

Thursday: 8:30 AM - 6:30 PM

Friday: 8:30 AM - 6:30 PM

FAMILY APPLIANCE SERVICE LLC accepts the following forms of payment: Check,MasterCard,Visa
No, FAMILY APPLIANCE SERVICE LLC does not offer free project estimates.
No, FAMILY APPLIANCE SERVICE LLC does not offer eco-friendly accreditations.
No, FAMILY APPLIANCE SERVICE LLC does not offer a senior discount.
Yes, FAMILY APPLIANCE SERVICE LLC offers emergency services.
Yes, FAMILY APPLIANCE SERVICE LLC offers warranties.
FAMILY APPLIANCE SERVICE LLC offers the following services: WASHERS, DRYERS, RANGES, REFRIGERATION, DISHWASHERS, TRASH COMPACTORS, GARBAGE DISPOSALS, COMMERCIAL LAUNDRY & COMMERCIAL COOKING, COMMERCIAL FREE STANDING REFRIGERATION BOTH COMMERCIAL AND RESIDENTIAL, INSTALLATION OF NEW APPLIANCES, ONLY SERVICE.

Contact information

325 Walnut St Ext, Agawam, MA 01001

http://myfamilyappliance.com

Service hours

Monday:
8:30 AM - 6:30 PM
Tuesday:
8:30 AM - 6:30 PM
Wednesday:
8:30 AM - 6:30 PM
Thursday:
8:30 AM - 6:30 PM
Friday:
8:30 AM - 6:30 PM