Air Duct Cleaning, Dryer Vent Cleaning, Heating and Air Conditioning
About us
At Affordable Duct Cleaning, we enjoy are known for our professionalism, integrity, and expertise. We are a NADCA certified company which is recognized among companies that specialize in duct cleaning, vent cleaning, and restaurant hood cleaning.
Business highlights
17 years of trusted experience
Emergency Services Offered
Services we offer
Air duct cleaning, dryer vent cleaning, restaurant hood cleaning, and indoor air quality devices.
Services we don't offer
We do not install Ductwork or new HVAC equipment aside from Air Quality improvers.
heating & air conditioning/hvac, air duct cleaning
 + 0 more
Outstanding! Professional in every way, hard working, efficient and cleaned up well before leaving. Entered the sysstem in several places besides the vents. We had ducts cleaned years ago by a different provider who did not go into the system other than by the vents. That is totally inadequate, this was what is required. The system is significantly more efficient now and I saw the large amount of detritus removed. EXCELLENT in every respect!
Description of Work: Household duct cleaning Angie's List gave me a frame of reference of what to look for from consumer responses to several providers. Invaluable. We knew our choice would actually do the kind of comprehensive service we wanted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Tiana P.
02/2015
5.0
air duct cleaning
 + -1 more
I bought a new home where the previous owner did not ever change the air filter in the furnace or have the air ducts cleaned. I scheduled an appointment with Lori over the phone who was very thorough in explaining the process. The two gentlemen arrived promptly at 9:00am on Saturday. It took about 5 hours as they were very dirty and they showed me some of the pictures of the vents and ick! They explained to me how important it was to change the furnace filter and maintenance. They put on nets on all of the vents to prevent any remaining dust from circulating in the house. They were having a 20% off sale, so it would have cost $600, so I'm very pleased with the cost of $480. I would definitely use this company again and at the time, the security rep that was at the house asked for their information because of their professionalism.
Description of Work: Cleaned air ducts and dryer vent
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$480
Response from AFFORDABLE DUCT CLEANING
We're thrilled that you are happy with our service and professionalism! We hope you continue to enjoy your air quality and appreciate your putting trust in company.
Robert M.
01/2015
5.0
air duct cleaning
 + -1 more
unknown
Description of Work: Needed to make a new vent as the old one was not exiting the laundry room and moisture in the room was causing mold. They did a professional job and the price was fair.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$240
Response from AFFORDABLE DUCT CLEANING
We thank you for taking the time to provide feedback on your experience. Should you need our service again, we'd invite you to review promotions that may be going on concurrent with the timing of your need as we would love for you to feel that our pricing is unbeatable next time.
Suzanne L.
06/2014
3.0
air duct cleaning
 + -1 more
unknown
Description of Work: Cleaned the ducts, Price was more than expected.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$450
Response from AFFORDABLE DUCT CLEANING
We are very sorry that we were not able to provide an experience that we aim for in your circumstance. We do make an honest attempt over the phone to gain the information necessary to give you the final price and upon reviewing the files for this transaction, we were not able to gain full information until onsite. We regret that we weren't contacted to utilize the 100% Satisfaction Guarantee in this case but want to thank you for your candid feedback as it has helped us to learn and get better.
John C.
02/2014
5.0
air duct cleaning
 + -1 more
.
Description of Work: They cleaned all my duct work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from AFFORDABLE DUCT CLEANING
Thank you for the review! We would be happy to provide our services again in the future.
Djola B.
12/2013
4.0
air duct cleaning
 + -1 more
I have about 15 vents in my condo unit.
Description of Work: They cleaned my heating ducts.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from AFFORDABLE DUCT CLEANING
Thank you for the A rating! Our technicians will be encouraged.
JEANNE C.
10/2013
2.0
air duct cleaning
 + -1 more
Nice people on the phone, very responsive and professional. On a Monday, They canceled my first appointment for Wednesday, and rescheduled for Friday at 9 - no problems, and very professional. So the crew showed up at 930 due to GPS problems (then why did I bother to give detailed directions, such as "I'm 1.1 miles off the highway on the right." - truly couldn't be easier to find.). Then they hooked up their gear and turned on the vacuum to be sure it worked. This is when it all fall apart - the vacuum blew out. There was soot from a prior job all over my living area, my floor, my stove, my counter - a general mess, but basically contained. And quickly cleaned up using my Electrolux. They then asked if they could use my vacuum cleaner for the job if I had extension wands/tools, etc. Um,. noooo. So they said they'd have to go back and get another system and come back another time. I had already rescheduled my day once, so I called their office and spoke with the owner, Chris - again, all very apologetic and professional, and he knocked off $100 for the work and insisted they would finish it that day. Great. So they left at ten thirty and returned two hours later. They cleaned the furnace filter, which I asked that they show me as it had been replaced new in April, and I wanted to see how bad it got without the heat running. In order to access the filter, they had to move a piece of furniture which was next to it. The filter still looked new, pretty good over all - which was as it should be since I didn't run the heat very often after it had been installed. I asked them to show me the floor register to see how clean it looked, and I realized they hadn't actually vacuumed it out. "Oh I vacuumed that!". Then why was dust clinging to the grate and the filter? So I took the filter to clean and reattached it later. They finished the job (or so they thought), turned on the heating system, made sure it worked. I paid them the reduced amount and then left about five minutes later. Then the fan / blower for the heating system kicked on - and the dirt started flying. There were chunks of dirt and clouds of soot pouring from my heating vents into the house. They basically cut holes into my ducts, spun some wire brushes around, taped the holes up (without actually dusting down the vents to make sure the taped area was clean and the tape actually would attach!). Dirt in my bathroom all over the floor, the dust boards, the counters, the washer dryer, in my guestroom/ office and all over my desk and computer keyboard - you get the picture - not pretty. I turned off the heat, called their office, spoke to a very compassionate and professional woman who said she would send out her best technician and the company owner for 830 Monday morning. She did offer to have a cleaning company come, but by now it was 4pm, and as I was expecting company for the weekend, I really couldn't wait to get it cleaned. So that was how I spent the remainder of the day and early evening. She then had to call back to say they would be at my house at 930, due to avoiding rush hour traffic . Fine. I went to the basement to see how things looked and to clean the piece of furniture which they had moved. It seemed that they broke the legs of the cabinet right off. They moved it without taking the other items off the top, and then didn't place it back right - so whatever happened - they must have known it was broken. Great. but as I was expecting the owner to come on Monday, I figured it wasn't worth the phone call back to the office. So, come Monday morning at 930 - no one is here. Apparently they had left a message saying they needed to pick up some equipment before coming. Well, they knew they were coming Friday afternoon, before close of business, and I supposed to be the first stop but they still were late due to equipment issues? They arrived at ten thirty, an hour late. No company owner, but another very nice technician named Rich and Victor, their best tech, whose English is as good as my Spanish (ie not very good). They had to cut another hole because the first guys didn't cut it in the right place, they admitted it was still crazy dirty and told me my filter was really old and filthy and needed to be replaced. It was loaded with dirt now - unrecognizable from the ten minutes that the heating system ran on Friday. "You should really go buy a new one before you run this system" he said. REALLY? They vacuumed up stuff the other guys were supposed to have done yet somehow managed to break off some plastic from their hose and it landed on the heating coils. So, when the heat came on, it started to melt. AWESOME. Now my house was smelling like burning Barbie dolls. I smelled it from outside. I left all the doors and windows open while running my furnace, just to basically cook it off. Nice. They kind of poo poo'd it and said they couldn't smell it anymore. But I could. Lots of other confusion and miscommunication, but I know they tried to make it right. They gave me my check back, but I still ended up having to take another day off, cleaning up all kinds of soot from the vents (the reason I hired a company in the first place) and generally left frustrated, with a dirty, smelly house. I know they tried to be professional and I didn't end up paying but it still meant that I had to clean up soot, and miss another day of work. So, not the best experience.
Description of Work: Hired them to clean air ducts /vents based on good reviews and references.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
2.0
$450
Response from AFFORDABLE DUCT CLEANING
Thank you very much for your review. We appreciate the detail as it helps us know exactly what to outline with our technicians to better their performance. We thank you for your review of the compassion of our Affordable office manager, Lori. Mr. Longo is sympathetic and has since taken intensive measures to improve performance that would not have been possible without the specificity of your review.
Louise C.
10/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
I saw the Affordable Duct Cleaning truck parked nearby, so I asked the two workers if they could fit me in. I'd been meaning to find someone to clean out the dryer hose since it seemed dusty in our laundry room, and our things were taking a long time to dry. The men called the office to fit me in that morning since they were in my neighborhood. They discovered when they pulled out the dryer--a mobnstrously heavy appliance stacked on a washer in a very tight location--that the hose wasn't fully attached to the dryer! That's the reason lint had been blowing around and linens hadn't drying well. The men found the connecting part, attached it to the hose, and reconnected it properly. The dryer has been running like a champ ever since. This unexpected repair was in addition to getting on our roof and cleaning out the top part of the hose. The office was great about renegotiating the unexpected repair. The cost was very reasonable. So this was a good experience. Many of our neighbors use them to clean out their dryers, so that's a recommendation in itself.
Description of Work: They unclogged and fixed my dryer vent, which I didn't realize wasn't properly connected to my dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from AFFORDABLE DUCT CLEANING
Thank you very much for your kind review! We're glad you were able to take advantage of our presence in Amherst as we are located in Agawam.
David O.
08/2013
4.0
air duct cleaning
 + -1 more
Confusion of price per duct. Compromised but final price considered still high. Dryer vent was broken by the power brush but I was able to repair easily.
Description of Work: clean ducts
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$480
Response from AFFORDABLE DUCT CLEANING
We appreciate your time in providing this review. We apologize for the inconvience and will gratefully use your review in pricing plans and improving the performance of our technicians.
Alexis J.
06/2013
5.0
air duct cleaning
 + -1 more
I was able to get an appointment with them very quickly which was nice. I called on a Wednesday or Thursday and they came out on that Saturday. They were on time and it actually took a little less time than they originally had told us. They just went right to work and we didn't talk to them too much. For the most part they cleaned up after themselves, I just needed to do a quick sweep in the upstairs after they were gone. They washed the vent covers and everything. Our ducts seem to be working better now that they completed the cleaning.
Description of Work: Cleaned air ducts throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Response from AFFORDABLE DUCT CLEANING
Thank you very much for your positive review and A rating! Our technicians will be encouraged to hear that you were receptive of their respectful choice to forego conversation that might extend the length of the job.
jen S.
04/2013
5.0
air duct cleaning
 + -1 more
Project went as expected - technician was on time, explained what he was going to do, preformed the work, went over the work after he completed the project, and the final price was what was quoted over the phone.
Description of Work: Technician cleaned out all hot air ducts and return lines
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from AFFORDABLE DUCT CLEANING
Thank you very much for taking the time to provide an A rating! We are also excited to see you marked "yes" under "hire again." Don't hesitate to reach out if you may need carpet cleaning as well. Our technicians are certified and professional in that area as well.
Colleen C.
03/2013
5.0
air duct cleaning, dryer vent cleaning
 + 0 more
The entire experience was excellent. The two gentlemen arrived punctually and were very polite and professional. They introduced themselves, did a quick walk-around to identify all of the vents and main duct, and went straight to work. They cleaned all of the vents, including washing the vent covers, which I had not expected and pleasantly surprised me. They spent almost 3 hours doing an extremely thorough job of cleaning all of the ducts and vents. They showed me before and after photos and I was amazed at the improvement! Vincent and John were extremely pleasant and courteous. They explained several things they found to me, including recommending a better type of filter to use for my intake duct. They cleaned up after themselves and left no sign that they had been there, once they left. They gave me a magnet and reminder card, which showed the next time I should schedule a cleaning. I will absolutely use Affordable Duct Cleaning in the future and will recommend them to others.
Description of Work: Affordable Duct Cleaning came in to clean my air ducts and dryer duct hose.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$424
Response from AFFORDABLE DUCT CLEANING
Thank you much for the kind review! We are enthused that you would consider reccomending us to others. We have a referral rewards program, which you can find more about by giving us a call at (413) 786-9853 or (413) 789-3535. Hoping to hear from you again!
Suzanne L.
03/2013
4.0
air duct cleaning
 + -1 more
As far as I know, they did a good job. They came on time. I was happy with them. There was a couple of people that came in and they had all the machines which they were supposed to have. Basically, they took all the air ducts for the heating system and made sure they backed out the duct that went down to the furnace. I think that they did a good job. I thought that they were reasonable in terms of price. I would use them again. The quality I think was fine. They were efficient and they came when they were supposed to.
Description of Work: Affordable Duct Cleaning cleaned the air ducts for us.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from AFFORDABLE DUCT CLEANING
We thank you much for your review. The time you took to submit it is valuable to us. We are grateful for the opportunity to see how the professionalism and punctuality we instill in our technicians was provided in your case.
Margaret C.
11/2012
5.0
air duct cleaning
 + -1 more
unknown
Description of Work: I called Affordable Duct because when I called for estimates they were friendly and responsive. The price they quoted was the price they charged. All the guys who did the cleaning were friendly and professional. They covered their shoes when they came in. They explained everything they did It took a little less time than they planned. Overall I would absolutely hire them again. Great job!
Rating Category
Rating out of 5
Yes, I recommend this pro
Deborah G.
04/2010
5.0
air duct cleaning
 + -1 more
This went VERY smoothly. They did exactly the services I had requested without trying to get me to purchase additional and unneccessary services. They were prompt, courteous, and worked efficiently. I didn't need to clean up after them - they were very neat. The amount charged was the amount quoted. I was home the entire time and felt completely safe. They needed to cut into the ductwork and showed me exactly what they were doing, as well as showing me how they sealed those cuts when they were done. I would definitely use them the next time.
Description of Work: All duct vents (9), returns (1), and trunk lines were brushed and vaccuumed. They started at the top of the house and pushed the dirt down to the lower levels. They also used Lysol to clean the vent covers (after checking with me first - my son has severe allergies and they wanted to ensure there wouldn't be an issue). They also cleaned my dryer duct.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from AFFORDABLE DUCT CLEANING
Thank you so much for your extensive review of our company. We place extremely high value on the feedback provided. Our technicians as well as office staff will be enthused to know we made your experience with us pleasant.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Air Duct Cleaning,
Dryer Vent Cleaning,
Heating and Air Conditioning
FAQ
AFFORDABLE DUCT CLEANING is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 11:30 PM
Tuesday: 9:00 AM - 11:30 PM
Wednesday: 9:00 AM - 11:30 PM
Thursday: 9:00 AM - 11:30 PM
Friday: 9:00 AM - 11:30 PM
Saturday: 9:00 AM - 11:30 PM
AFFORDABLE DUCT CLEANING accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, AFFORDABLE DUCT CLEANING does not offer warranties.
AFFORDABLE DUCT CLEANING offers the following services: Air duct cleaning, dryer vent cleaning, restaurant hood cleaning, and indoor air quality devices.
We do not install Ductwork or new HVAC equipment aside from Air Quality improvers.