Patriot Lock & Key

He was prompt and professional. He got the job done. Was at my home less than 45 minutes and the price was exhorbitant! Will never use again.

Patriot fixed the lockset's internal mechanism. This was an expensive lockset that had been improperly installed. They were professional, worked quickly, and reasonable. Don't look any further.

The young man came he was very helpful, very knowledgeable. He also did additional repair that I didn't ask for and didn't charge for. I was really pleased with it.

He showed up on time and finished the work in about 30 minutes

The installation was fine. The price was excessive. The deadbolt is priced closer to $35 online but I was charged $70.

Very responsive and professional. Good advice on dealing with our unusual lock.

John did a great job. He arrived when scheduled and was very clear about the cost and what service he could provide. Very helpful and professional.

We officially moved to our new home on Thursday and called the company for an estimate to install new deadbolts and re-key locks, on Friday. As luck would have it they had someone available for a service call on Saturday. John S. was very prompt. Being that our home is a new development and not on GPS he called and asked for directions. He showed up, explained what he would be doing and how it would proceed. Once the locks were installed, he provided the keys and made sure that everything was to our liking. He efficiently cleaned his work area and closed the transaction. He was very friendly and professional. This came in lower than the estimated cost!

I called Patriot Lock, and luckily he came on the same day. He was very friendly and professional, and completed the work in no time. It went great.

I called Patriot Lock and Key on May 12 and explained to Marie that our deadbolt in our door would not go into the lock position. She took down the details, and called me back within about 15 minutes with the good news that Dave would arrive at our home in Westford in about 30 minutes! He checked out the fairly complex deadbolt and latch, showed me the various broken pieces from inside, and checked his truck for a part to fix it all. Alas, no part. He didn't just leave the door "as Is" (taken apart with no lock), but made a temporary fix by using some of the broken parts. He wanted to be certain that it would lock (and could still be opened!), knowing that the deadbolt had a very, very finite life. Dave said that he'd try to find a part, and would be in touch in the next day or two or three. In the meantime we were not to use that door. It was important to him that the lock work so that those of us in the house were safe. Less than 24 hours later I received a call from Dave that he could stop by in about 10 minutes with a part! He shared again that he was concerned about us being able to properly lock our doors, which was certainly much appreciated by us. Door is fixed, and we can't say enough great things about Patriot Lock and Key!

Hans was friendly and completed all the work I needed plus made some useful suggestions.

Please see above -- I'd recommend this business to anyone I know.

I had a birthday party to get ready for and needed the door lock to be fixed quickly. He was courteous and helpful.

This was the nightmare scenario. It is Christmas Day and we've accidentally locked ourselves out of the house. Limited battery life on phone and darkness is coming. We checked the Angies List iPhone app for locksmiths in the area. Patriot Lock advertised 24 hour emergency service. We gave them a call, and Hans answered, gave us a quote over the phone and said he'd be there in 30 minutes. Hans arrived in his truck, got to work, trying a few techniques to gain entry before finding one that worked. He then took time to explain how he got entry and what we could do about it. This was a great outcome. Hans saved the day for us. Highly recommended.

Everything about the service was fine. Only complaint is that they were on site approx. 20 minutes plus travel time. I was surprised by the charge of 175.00. Readers can determine if reasonable.

Patriot Lock came out right away they were very quick and responsive. The technician was very professional. They definitely know there business! I would highly recommend and use Patriot Lock again in the future.

Called up and left a voicemail. Got a call back within 5 minutes and scheduled our service for the next day. They were right onetime and had the work completed within an hour. I also asked them to switch out a knob on the bottom floor with one on the top floor and they taught me to do it instead without charging me. Would definitely use them again.

I would recommend their services.

It took some time and effort and he even pieced some of the lock together and it works absolutely great now. Patriot Lock took a lot of their time trying to find a new lock that would fit the door and I appreciate that very much. However, it all worked out well as with their expertise and knowledge they were able to fix the old one so it works perfectly. He was very pleasant and definitely an expert in his field and I give Patriot Lock an A++++++. Anyone else would have given up on this frustrating project.

I haithd a friend that brought another locksmith but the fellow from Patriot was ver kind on n ot doing the work he quoted.

Fantastic. Was quick, he explained what he was doing as well as my options. In the end I had one key for all of the doors.

Quick response, arrived on time, very professional. Would highly recommend!

My experience with them was okay. I broke my key off in my lock. So, I called them to redo the lock. They came out relatively quick, and the price was fair, but they never left me a second set of keys. I never thought about it. I left the next day, and I was locked out again. So, I had to call their emergency service and pay for the guy to come out to just pick my lock. He was able to give me the re-keys. The guy who came out the second time was very good, but the first guy did not give another set of keys. So, it was good for one and not so good for the other.

The job cost more than I had expected but the work was done quickly, neatly and professionally. The locksmith took the time to explain how to program the lock and answered all my questions and made helpful suggestions.

Very professional and helpful! We would certainly use Patriot again!