Dunk Bubble

Inherited Dunk and Bubble as we learned they have been servicing our pool for years when we bought our house. Very friendly family run business. Wish they utilized email as in-depth discussions are not always possible during work hours- however they have been very helpful and reasonably priced.

This is the fourth of this particular item I've gotten from. I've been using them for a number of years. They actually gave me the part. It was a used part they would not be able to sell as new. I've been there a number of times and usually deal with the owner. This time my interaction was with his daughter. She was very helpful as well.

These guys are great ... they do their best to schedule appointments to fit my schedule, and they're always on time. They're very responsive and return phone calls (though in busy season it may take a day or so). If anything is wrong, they let me know and give me options for how to proceed. Once, when I forgot to unlock the gate to the pool area, they climbed over the fence to perform the pool opening! In case anyone is wondering, I view that as a plus. The only reason I may not use them again is that they're in Acton and I'm in Arlington, and for that distance they charge an extra travel fee, and it's beginning to add up. Also, I'm not working near Acton anymore so going to their store (they have a great selection of patio furniture too, by the way) will be very inconvenient.

THEY OPENED THE POOL, AND KEPT COMING BACK "FOR ADDITIONAL WORK." AS WELL AS THE "BI-WEEKLY MAINTENANCE" THEIR INITIAL BILL AFTER ONE MONTH WAS ILLEGIBLE. WHEN I CONTACTED THEM AND ASKED FOR A BILL I COULD READ, THEY SENT ME A BILL FOR $2,500! WHEN I OBJECTED THAT THEIR BILL WAS $100 PER DAY STARTING WHEN THEY OPENED THE POOL, THEY TOOK ME TO COURT! WE SETTLED AT AROUND $1800. I HAVE OWNED POOLS AT THREE HOUSES OVER THE LAST 30 YEARS, BUT THIS COMPANY WAS AN EXPERIENCE.

The owner mis-judged the problem. It took twice as long and charged us more than twice as much. He never cleaned up after the work and we had to clean it up. Everything about the service was unsatisfactory. Instead of finishing the job within two or three visits he had to come 6 to 7 times. It went on for weeks and weeks. He wasn't professional, the quality of work was lousy and the pricing was terrible. He was the owner and he could have charged us less but he just did the opposite.

Have used this company for several years. The service has gone down hill. Missing equipment after pool opening. Rough and sloppy work. Have switched to another company.