ABC Cesspool Co Inc

Tom from ABC Cesspool repaired a broken exit baffle on our septic tank over two years ago and charged us almost $200 for the repair. Despite the first baffle lasting over 50 years, Tom's exit baffle repair failed our Title V inspection yesterday with video and photo evidence documenting the failed exit baffle. Because it was loose, ready to fall off, and must be replaced, his repair lasted just over two years. I called him to express my concerns about his repair failing Title V inspection, and instead of apologizing he responded by accusing me of slandering him. Avoid this man and his company at all costs.

Service person dispatched to drain the tank was rude, complaining about everything and trying to lecture me about toilet paper to tree trimming. I have a wide driveway and he deliberately drove along one edge of it and hitting a small tree branch when he could have backed up right down the middle of it. But this service person felt the need to lecture me about it. Beyond that, the he left the handle on the tank lid up and then piled on the dirt. My tank lid is only 1-2" below grade so this handle sticking out is a huge trip hazard for my children running in the yard. That he also filled in the handle area with dirt meant I couldn't just flip it down. I had to sit there and scoop out all the dirt by hand so I could put the handle down. Will not hire again.

Not well. The original partial pumping was OK. When I asked him to locate and pump the second cleanout, he told me it wasn't necessary, even though he was told by the original installer and provided a diagram showing that it was necessary. The owner came to property, debated with me and the original installer of the tank, the location of the cleanouts and the necessity of a second pumping. After confirmation of the location of the cleanouts, the owner refused to complete the job. In my opinion, he is generally defensive, takes anything that contradicts his views as an offence, and was unprofessional. His wife Stacey is pleasant, but firm, on the phone, but still could not get the job completed. I would never use them again.

Scheduling the appointment was easy, and they came on the scheduled date. My access port requires digging down a little over a foot in the middle of my lawn. They removed the minimum amount of grass and completed the work quickly and efficiently.

Did not pump out the scum at the bottom of the septic tank, said they left about 6" of sludge. No attempt was made to loosen up the sludge using a tool with a long handle so it could pe sucked up by the truck's vacuum hose.

Our pump alarm went off on a late Saturday night. I called ABC Cesspool and left a message. They are not open or respond to calls on weekends, but they called back early Monday morning at 7:15 am. They sent out two men and the pump truck on their second call. They arrived about 8:30 am. They pumped out the septic and pump tanks and diagnosed our problem, which was the pump was detached and could not perform its function. They referred us to the pump company they use and recommend for the repair. Both men were polite, knowledgeable and very professional. I couldn't have been more pleased with the service. We've been using ABC Cesspool for pump-outs for 20 years, but this was the first emergency call. It's about time I logged a review for them on Angie's List. I would give them an A for price, but I don't have anything to compare them to.

Everything went very well & would recommend & use again.

These guys are great. This is the second time I called them for same day service and they never give me grief, just do whatever they can to get out ASAP. This time there was an extra fee since the ground was frozen and under 1 foot of snow, so they had to do some extra digging. They and quot;suggestedand quot; I call earlier in the season the next time to avoid the extra charge, but they made the suggestion kindly. They are super efficient and professional. Just called to make this year's appointment way ahead of time. Definitely recommend ABC!

Everything as promised, very professional.

It was a very good experience, setting up appointment and the whole service. The person on the phone while setting up service was very friendly and gave me a coupon discount (for a coupon they had in the local flyer) even though I did not even know about it. Save me $30. Thanks. One the day of the appointment the person who came was very punctual and did a great job. No issues. Found the septic, dug up, pumped out and put it back like before. It was a breeze.

After seeking help from another company, I called ABC about a pesky blockage in my sewer line. They were able to diagnose the issue and repair the pipe within a DAY. Kudos! I won't call anyone else.

Had my septic tank alarm ringing. Called up ABC to schedule an appointment for the same day. They were very prompt and came within an hour. The service person (don't recollect his name) was very proficient and explained everything he was doing. While he emptied the tank and the alarm stopped, he recommended getting an electrician so he could check if everything was good with the pump. Since they had their own electrician, I went ahead with him (called up Stacey to enquire about his charges and was told it is 95/hr labor + parts). He came in after about 5 days (with a rescheduling initiated by ABC), performed a thorough inspection and concluded everything was fine with the pump and ndash; retightened the connections and attached weight on the float just to be sure it was not slack. While the experience was good all this while, the surprise came in when I got the invoice. While I was told that the electricians' rate was $95/hour, the invoice had 2 hours of labor in it. Fortunately, I had jotted down the exact time the electrician was at our place. Called up Stacey and she told me the charges also included time for him to come over to my place. This was a surprise for me and ndash; I wasn't told about this at the time of making the reservation when I had specifically asked about the charges- this is what has resulted in 3 stars for professionalism. Fortunately, I was able to get the charges down to 1 hour and for that reason. I would continue to use their services but would be very careful about what I am charged.

The employee showed up on time, yet made snide comments that we were in Lincoln (MA) (too difficult to get to) and this felt like a FRI afternoon job - this happened on a Tuesday morning. After taking septic configuration plans that we gave him, he measured where the and quot;Dand quot; Box would be, dug until he found the lid. He removed the lid and pronounced that we failed. He proceeded to tell us we would need to have test holes dug for a new system. He called the Concord Board of Health to arrange a test date (2 weeks hence) and announced he would be back. After learning of this 'failure' news, I did some research as to what the options were. This is a reasonably complex subject matter yet they did nothing to educate us as to what some of the options are. When I asked for references, they blew me off as to imply - I have been in the business forever and we are the best. When I called the office to get a cost of the pre Title V inspection - I was greeted on the phone by Stacy - and quot;what do you wantand quot;? That was the icing on the cake. I am reminded of the quote. “He has lulled himself into a false sense of competence.” (author unknown) After several days of education and speaking with alternative suppliers I switched to another contractor to perform the test hole evaluation.

We had a very good experience with scheduling the service with Stacey and completion of the work by Rick. He arrived on time (actually a little early, which worked out well) and pumped out the tank. I had uncovered the access (3 feet down) and discussed installing a riser to make it easier the next time. Rick was able to come back later the same day and complete the work. The pricing was reasonable and the service prompt and professional. I plan to use ABC again.

Scheduling with ABC was very easy. One call and my appoint was set at my convenience. On the day of the appointment I received a call asking if they could arrive early, which worked well for me. The service person was completely knowledgeable and efficient. He immediately knew where to dig and found the cover right away. When he had completed the job, he gave me the bill which was exactly what had been quoted. This was my first experience with septic service and it went very well. I will use ABC again and recommend them to neighbors.

Called and spoke with Stacy, co-owner with her brother, arranged 11am the following morning for them to come see why our septic system alarm was ringing. Upon asking their labor rate, she explained that there was no charge to do this and that they will quote the job after diagnosing the issue, she did not seem very pleasant and this was odd being a new client/1st contact. Upon reading other reviews, I saw a $30 charge to uncover the pump chamber cover and called to inquire, left a message that she returned my call the next day. She said that there was such a charge and so I inquired if there were any other charges that I should be aware of before learning in this way (after being told that there would be no charge at all to diagnose)... she insisted that there were no other such charges. Stacy then called back to cancel the appointment about 1 hour before they were to show up, saying that they may not be able to come before the next week! Completely unprofessional and inconsiderate especially considering how much I had congratulated them on the great Angie's list rating and was upfront, pleasant and considerate with Stacy. As well, having newborn in the house makes such things very difficult anyway, especially if we are not able to use water, and now, not able to have better arranged another service company. Maybe this was an anomaly due to the recent heavy rains and being overworked. However, some do say that it is exactly at times that are most difficult that we can see exactly what they are really made of... and this was certainly a most unfortunate and inconsiderate experience. Before leaving this feedback I offered to meet directly with them but Stacy said that they were too busy to do that anytime soon... beware!

Very quick and punctual response. I appreciated that. The issue was quality and, later, communication. They pumped so that my sump pump could be replaced. The person replacing the sump pump mention how badly the cleaning had been done. I called the company. They never called me back. However, they did call the boss of the person who exposed the poor work and complained. Poor guy--his boss was upset with him for telling me the truth. A month later, without any follow-up, I received a past due notice with $50 taken off. When I talked to the company I learned that the reason why they did a poor job was that I was the first job of the morning. The truck was empty and hence they couldn't backwash my tank. Of course, there was no mention of this on my bill and they certainly didn't discount the original work but now they took $50 off. (I bet they don't tell this to all their first jobs.) After a discussion we agreed on $150 off and thus a $450 bill became a $300 bill. I'm glad they were reasonable but I'm disappointed by the poor quality of the work by an A-rated vendor, the lack of disclosure, the lashing out against the worker who exposed them and the poor communication throughout the process. Also, a lesson for everyone out there--don't be the first job of the day. ;-)

The job was painless to us. The lady on the phone was very pleasent and helpful. The driver was couteous and prompt. I will phone them again when I need them.

Scheduled an time very soon after I called them. They came and pumped. No problems.

My experience with them was good. I was a little late getting back home that day and they waited for me, which was really nice. They spent a lot of time teaching me about how things work and that was very helpful.

On Christmas morning, our first floor toilet overflowed with crap, water, etc. saturating the bathroom, hall and unfinished basement. Suspecting a full septic or at least a clog in the pipes leading to it, we called ABC. Despite the holiday, the owner showed up within two hours, pumped the tank, hypothesized a clog (due to wet wipes -- NEVER USE THEM, they are not septic safe despite claims). Dug a second hole at the lead-out to our tank and found/uncorked the clog. We stressed the system by filling the bathtub and running the water in the sinks and confirmed the issue was resolved. I cannot stress enough what a great job ABC did for us.

I pre-dug the opening to the tank to cut the cost of the visit. I removed all of the dirt using garbage cans so that e would have full access to the hole and the tank. Rick Dolan showed up on time. He ran the hose through the garage and into the septic tank. He was careful to do a neat job. I aided the process by lining the excavation with plywood so that the lawn would not get trampled. He was happy to talk and explain what he was doing. We explored the concept of his company installing an access opening so that no digging would be required in the future. We decided that would not be possible due to the proximity of nearby landscape timbers. Because I paid by check immediately for the work done, I received a discount of $30. Dolan was efficient and courteous.

I called the office and was provided with an estimate and a date for the pumping. If I recall correctly, it was about a week after I called. This was the first time I had these tanks pumped since moving in. They told me I would save $30 if I uncovered the tank openings myself(so the driver didn t have to dig). I also saved money by paying with a check at the time of service. The estimate would have been accurate if I only had one tank, but it turns out I have two. I didn t realize that when I called so I only got a one tank estimate. After I made the appointment, I found the plans for my system and was easily able to locate the tanks in the yard. I did remove the dirt from on top of the covers(they are only under a few inches of dirt). The driver arrived on time and was very professional and friendly. He set about the pumping, explained the configuration of my two tanks, how the system works and the filter system that is in the second one. I had previously used ABC Cesspool at my old house, several years ago. They repaired my old septic system and inspected it before I sold the house. The owner really knew what he was doing and was great to work with.

Scheduled visit on the phone. I was not home when the service was preformed, but a slip was left in the door with the information about the service. Mailed invoice was received a few days later.

After another company found that our backed up septic was due to a clogged, disconnected pipe, they recommended that we contact someone to pump the tank prior to fixing the pipe. We contacted ABC Cesspool, who came out and pumped the tank. He also gave us an estimate for reconnecting the pipe, which required digging up from the junction to the septic tank toward the house, until the end of the section of pipe. He came back that evening to begin digging and reconnected the pipe. He recommended that we replace that section of pipe and he came back the next morning to remove the old pipe and put in a new section. We had a great experience with ABC, considering the circumstances. The pumping was done promptly (actually he showed up early). He rearranged his Friday night and weekend plans to reconnect the pipe and then replace it.