Response from Neat Freaks Cleaning Services
Thanks for taking the time to review our company. Customer feedback is what helps us grow and better serve our clients. During our interview process with this member, we discovered that the ducts were covered with dust, mold and mildew. The member and our crew agreed that the ducts needed to be cleaned for a variety of reasons. We arrived early on the job to set up the equipment and to discuss a travel path. With mold and mildew, you have to painstakingly take your time to dispose of the spores that cause the problems related to the mold. After seven hours of intense cleaning of the ducts; we were excited to show the member the results. Unfortunately, this review is the first we have heard of your displeasure with the work performed and we are not able to fix what we are not aware of. Quality is what drives our business and we strive to exceed your expectations. For future members who may be reading this, please take a moment to see our other reviews to get a better idea of what you can expect when you choose Neat Freaks Cleaning Services. Thanks again! -Stan Opiel