Cheeks AirWorx

Responded quickly and work was performed promptly.

My service was provided by technician Todd Brandau. Todd was punctual and patient while I explained my concerns. There was no extra charge for it being Memorial Day. I was very pleased.

Job went great. Guys were very professional in work done. I would recommend this company to all.

Since I have a mini-split unit with multiple inside units, I was concerned with getting a service company that was familiar with this technology. After talking with Jeanette at Airworx, I felt comfortable with the diagnostic fee and scheduled the appointment. She called this morning to tell me that a technician was on the way and he arrived within the hour. He quickly diagnosed the problem, gave me a price for service and completed said service. Overall, a very good deal. Sorry that I didn't get the technician's name, but he was very polite and professional. I will use Airworx in the future for A/C service.

The service went well and was done in a professional manner. The Tech did attempt to sell a service plan during the repair visit.

Cheeks Electric came out and removed the old units and replaced them with new ones. They were very patient with me when I asked them a lot of questions. Everything was great!

Jeremy the isnatller and the group were on time and were here for 12 hours when all was completely finished. Clean up all mess and it was exactly the way the house looked before they got here. A bit more than we wanted to pay but warranty was above other estimates.

Russell Kelly with Cheeks came over to my house on a hot night when my A/C had gone out. Russell diagnosed and fixed the issue that night, and had me back up and working. He gave great service, and good explanations of the problem I had and what everything would cost.

A technician performed an inspection of our air conditioning system, which had stopped blowing cold air. He then spent the next 20-30 minutes on the phone, we assume, with his bosses. Before he told us what the problem was, he repeatedly attempted to sell us an annual service contract. He then said the condenser coil was exceptionally dirty. He went to great length to explain what might happen if they attempted to remove it. Sounded like we were going to have the plagues of Egypt visited on our house. He said the cost to remove, clean and replace the coil would be $1,100 to $1,500, not including the cost of any coolant, if needed. He then got around to saying the condenser was so dirty they wouldn't attempt to service. He then tried repeatedly to get us to schedule an appointment with an "advisor" who would "walk us through" everything we needed to get our home cool again, which was to replace the unit at an undetermined cost. We contacted another service company, who came to our home today. They removed, cleaned and replaced the condenser for $600 and didn't charge us for any coolant. The only good thing I can say is they honored the 10 percent off coupon provided by Angie's List.

Cheeks AirWorx was prompt and professional, from Angela, the dispatcher / receptionist, all the way down to the service people. Russell was extremely nice and helpful and we also signed up for a maintenance plan. Jamal came out did our first maintenance check-up. He was extremely polite and knowledgeable. Would recommend Cheeks to anyone!

He came when he was supposed to, was very honest and did a good job. I don't remember the price.

The tech (Brian) was on time and the office called when he was on his way. Very courteous and efficient. Repair was diagnosed and corrected within 30 min.

They were on time. They were hard workers and very courteous. They completed the job.

Absolutely wonderful. The technician was very professional and knowledgeable. Had to come back to replace the motor. He was Johnny-on-the-spot. Wasn't a problem for him to come back and he was glad to do it. Left me his cell number and said to call back for anything.

First of all, when I called the company, I was asked if my husband would be at the meeting we had set up -- as if he was the decision maker for the family. I took offense to this question as I'm a retired Air Force Lt Colonel and am obviously capable of making household decisions! When the salesman showed up he was friendly and asked good questions. He looked at the 2 systems and the house to determine our needs. He asked to show me something with the biggest system and told me it had no filter on it...which I later found to be wrong. It does have a filter inside the metal box. So, he left to research one of the systems he had no experience with and was to come back in a few days with a proposal. The next morning we woke up to a freezing house. After studying the system and seeing the salesman had left one of the front panels off, I called the office. The salesman came out quickly. He looked at the system and told me "sometimes systems just fail like this", implying it was a big coincidence and that the system had died right after he had been here. I asked if it could be the pilot light. He kept punching the pilot light ignitor to no avail. He punched it over and over. I asked if maybe it needed to be relit. He said he didn't know how to light the pilot...but called the office and they talked him through it. All of his mistakes put together led me to pick another HVAC contractor to replace our systems. I figured if the bosses thought so little of us that they sent an inexperienced salesman out to our house, what would their work and follow-up be like.

They were very personable, quick and professional. The light in my downstair bathroom was not working although every other light and outlet and light in my home was. One would think just to switch the breaker but part of my home is configured with a low voltage electrical system so once you open the panel there are wires everywhere, no traditional switches. I was worried about price as they charge by the hour, but the technician came in figured out the problem, which was a loose fuse/switch, fixed it and was gone inside 2 hours. Great experience overall.

AFTER CONFRONTING THE OWNER AND EXPLAINING THE SITUATION TO HIM REGARDING WHAT WAS STATED BY HIS EMPLOYEE, HE STATED THAT THE STATEMENT WAS NEVER MADE AND THAT THE AMOUNT BILLED WOULD STAND. "IT IS WHAT IT IS..." I PAID THE OUTSTANDING CHARGE & VOWED NEVER TO USE THEIR SERVICES AGAIN. IF YOU'RE DISHONEST IN ONE AREA, HOW CAN I TRUST YOU IN OTHER AREAS WHEN IT COMES TO SERVICING MY UNITS. HOW WOULD I EVER KNOW THAT YOU'RE NOW SUGGESTING PARTS THAT ARE NOT NEEDED???! NEVER AGAIN WILL I USE CHEEKS!! BE FOREWARN !!!

I was out of town but my parents stated the technician took the time to explain the process and the issues. I asked fore a phone call upon the technician's arrival since I couldn't be there in person. He did as I requested and he was very professional. The bill was more than I was expecting to pay, but they did fax me a copy of bill upon my request. Overall we were happy with the experience and I would likely use them again.

They were very good. The installation went very smoothly. They were knowledgeable about the product. I would definitely use them again.

My furnace/air-conditioning unit in the attic was improperly installed way back when, which my house inspector missed -- typical jerry-rigged older-house job. The unit wasn't suspended over a drain pan, but down inside it, and with no float switch, such that when water would build up in the condenser line, it'd overflow, and with almost no space in the drain pain, and no float switch to shut it off, the unit would pour water through the attic floor and dining-room ceiling. Two contractors came by and told me that the thing to do was to disconnect the unit from the refrigerant hoses, lift it off the attic floor (which would involve first cutting and then repairing/replacing duct-work), level the attic floor, install a drain pan with a float switch, and to make extra sure install another sensor called a "water bug." Largely because of the labor, they each quoted a price higher than $1500. Jeremy from Cheek's came by and noted that yes, the unit was installed improperly, but the main problem was essentially basic physics. The condenser/drain line went quickly to floor level, and then lay flat for 20' before it reached the drain stack. The condenser line was backing up because water was standing in it, because it was level with the floor. So his solution was simply to replace the condenser line with a new PVC pipe that moved on a proper incline, so water would never stand. He said he could go back to the shop for materials, be back in a half-hour, and do the job right then. He also installed a shut-off switch inside the condenser line, and an auxiliary sensor in what exists of the drain pan. He saved us well over a thousand bucks by suggesting the simple fix rather than the elaborate, expensive one. Jeremy and Cheek's have earned my trust.

They called. They never failed to call. They have been providing excellent customer service. They are friendly. The unit has run perfectly and has reduced my bills as they said it would. They didn't sell me junk. They didn't try to sell me something that I couldn't afford. I would grade them highly across the board.

Service quality was very good, and electricians were professional in nature. In initial posting, we were surprised by the time requirement to finish installation of a heavy-duty ceiling fan (20' ceiling) and 8 GFCI outlets, but after further research of contracting in the area, Cheeks' time charged were within limits of any other electrical service company. So original comments are to be amended. Thank you, Cheeks Electric.

The house we built in 1980 had a heat pump, which was a new concept for around here at the time. The unit was more expensive than a regular unit but Mr. Cheeks, who has since passed away, promised us that it would pay for itself within the first year. The heat pump did better than that. It payed for the difference in less than a year. We called Mr. Cheeks several times within that first year to adjust air flow throughout the seasons. He always told us that that was part of the contract when he installed our unit. He even came back and installed another air vent in an area that did not get enough air flow as expected. We had nineteen more years that we lived at that house before we sold it. The people that bought the house did not have to replace the outside unit for another five years. Mr. Cheeks would come and service the unit promptly whenever we called him. He also suggested the thermostat, which again was a little more expensive, but all we had to do was set a temperature and the unit decided if we needed heat or air. I know this saved us money again. The house we are currently in was contracted to the dad of a student of mine, otherwise we would have gone with Cheeks again. I hope I have not confused things with giving the info I have.

The serviceman called before he headed to our home. When he arrived, he went straight to work. He serviced our unit and made sure it was working up to par...he also cleaned the outside unit. He was very nice and professional. I will use this company again.

After they had done some checking and finding no replacement parts for my old unit, they set up a time to come and remove our old unit and install a new one. They arrived on time, on the date given and in no time, our home wass nice and cool once again, with a new, quiet AC unit. Outstanding job and service. I would recommend them to anyone who asked or needed this type of service. I will definitely use them to service and/or repair my AC needs in the future. Thank you Cheeks. Great Job!! Respectfully, Mark George West Monroe, La