Smith Air Conditioning

only putting 1 star because i can't put 0! AC went out and they charged us $99 to diagnose it on a thursday then ghosted us on ordering the part to fix it for 9 days! eventually had to find the part myself and find someone else to fix it. terrible customer service! they'll just go around charging people $99 to tell you what's wrong then proceed to ghost you. and the $99 is non-refundable. never call this place for service save your time and money. we were out of AC for 9 days for no reason.

Smith Air sent Andres out to us to have another look at our AC as the handler coil continues to freeze though a freeze stat was recently installed. Upon his arrival, we noticed how friendly and easy-going he was. After observing and analyzing the unit’s operation, he determined that the freeze stat was connected properly, hence, he was unsure as to why it is not performing well. However, we agreed that adding refrigerant—as we were a bit low—would help to lower the likelihood of the coil freezing until we resolved the freeze stat issue. So, after the refrigerant was added, we quickly noticed the house cooling faster. Over the next several days, we will continue working with Smith Air to hopefully resolve our problems with freeze stats. Throughout Andres’s visit, he was friendly and fully willing to answer all our questions. He also provided professional, sensible explanations which my folks and I appreciated. We are truly grateful for Andres’s help, and we are thankful for Smith Air’s commitment and understanding in working through this strange freeze stat problem. In all my years working with HVAC companies, I have never ben as pleased and impressed as I’ve been with Smith Air. Thanks to you all!

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