Smith Air Conditioning, Inc.

Very fast to contact me and come out to repair my ac

SERVICE WAS COMPLETED SATISFACTORILY, AFTER RECHECKING WORK FIRST DONE, AND NO CHARGE FOR SECOND COMPLETION. I AM A SATISFIED CUSTOMER.

Good customer service. They kept me updated on the time the technician was going to show up. The service was good and the technician was very professional.

Pros * Very friendly and prompt customer service in setting up a service call and completing product orders * Only $59 initial charge for initial diagnosis fee (this charge for weekdays; $85 for weekends) * Technician was extremely personable/friendly; thoroughly and patiently explained every step of his work * For products to be purchased to complete repairs, the technician thoroughly explained how products would improve performance and patiently helped us to find the most affordable solution. * Decent rates for products purchased for repairs. * For the past month, the installed products have significantly improved performance as we have had no freeze-ups of the coil and we experience better cooling. Cons None experienced From the initial call to the end of the product installation, we were thoroughly pleased with the service of Smith Air Conditioning. I have never worked with such an overtly friendly technician; he went out of his way to be nice to my family and me. We had many questions for him as we have been stiffed by AC companies in the past, but he was quite patient with us and explained solutions in a way that made good sense. Further, the secretary at the Smith AC office was very friendly as well, and they were quite prompt and getting a technician out to our place, in placing product orders, and in ensuring that our unit was working better. Additionally, we found the pricing for the products we purchased to be affordable, and the tech did not try to strong-arm us to purchase anything. Finally, for the past month, the products installed have improved the cooling performance of the AC, and the products are working as promised to ensure that the AC does not freeze up on cooler nights. If you choose this company for AC repairs, I sincerely believe that you will be thankful for your excellent choice for years to come. Thanks to Quenton (our AC technician) and all the staff at Smith Air Conditioning for exemplary service. Update: 01/21/2021 Smith Air sent Andrea out to us to have another look at our AC as the handler coil continues to freeze though a freeze stat was recently installed. Upon his arrival, we noticed how friendly and easy-going he was. After observing and analyzing the unit operation, he determined that the freeze stat was connected properly, hence, he was unsure as to why it is not performing well. However, we agreed that adding refrigerant as we were a bit low would help to lower the likelihood of the coil freezing until we resolved the freeze stat issue. So, after the refrigerant was added, we quickly noticed the house cooling faster. Over the next several days, we will continue working with Smith Air to hopefully resolve our problems with freeze stats. Throughout the visit of Andrea, he was friendly and fully willing to answer all our questions. He also provided professional, sensible explanations which my folks and I appreciated. We are truly grateful for the help of Andrea, and we are thankful for the commitment and understanding in working through this strange freeze stat problem. In all my years working with HVAC companies, I have never been as pleased and impressed as I have been with Smith Air. Thanks to you all.

Very reliable service explained everything and fast and courteous

they are honest, quick, and they were very curtious and professional. actually showed up earlier than scheduled and called to ask if it was ok to show up early....awesome on customer service

My service guy was awesome! He was very professional! He was neat and he cleaned up the area after the job was completed. I will use Smith A/C in the future.

Good response time. Cost me $85.00 for the service call. The technician said that he would get me a price on a new circuit board and never did.

Very professional and did a great job. Very impressed.

Gave a time the technician would be there and the techs arrived at the time given went to work straight away and completed the task in a timely fashion. The cleanup after the work was very good and professional.

Somewhat expensive but one has to pay for quality these days!! Worked with me on all facets of the central ac/hc replacement!!

Prompt and professional service.

Great customer service. I will call on them again if I ever need help with my AC.

Very happy with the service. Professional and knowledgeable. A/C works like a DREAM!