BLUE STAR PEST CONTROL

The technician Shawndee, is detailed, punctual and professional. Had it not been for him, I might not have ever known they don’t address squirrel related issues. It took three visits, at my expense to learn this. The scheduler, Chris, should’ve communicated this before sending the same tech a third time. I understand the service limitations, but the amount of time and energy wasted and lack of accountability is unsettling.

I hired Blue Star on May 6, 2020 to investigate and remove a rodent issue. The process was to have an initial visit for inspection and remediation, and two follow up visits. "DJ" came on May 9th. He inspected under the house and performed a treatment His report was dated May 12th. That was actually a very strong start for Blue Star. As homeowners, we solved the issue that created the rodent openings, and filled the openings themselves. A first follow-up was scheduled for May 20th. "Clint" came by, but could not go under the house to check where the rodent entrance was, due to a recent injury. He claimed the notes he got from "DJ" were incomplete, he was unaware he needed to inspect under the house, and "DJ" was no longer with the company. He told me he would call the office from his vehicle and arrange for them to send someone to complete the inspection. When that call never came by the middle of the next day, I contacted the office instead and was told there was a miscommunication and they arranged with me for an under-house inspection on May 26th. No one showed up for that inspection, so it was no surprise to me on June 2nd when no one called or showed up for the “final” inspection. "Clint" called around 6PM and told me the appointment was for Wednesday the 3rd, but my email from Blue Star says Tuesday June 2 from 8-12. So, while it appears the remediation was successful, I do not recommend this company because of their unreliability in keeping appointments.

Excellent service and very professional. Have them under contract!

Great company. Friendly, knowledgeable, transparent, punctual. Very happy with this company.

Locally owned and operated. Professional, on time and excellent communication.

Been using Blue Star for years Never had a Problem.

no problems, professional , punctual - as always

Called and set up appt.Came out and sprayed entire home.

Don't remember the exact price. I purchased a deal and the guy didn't show up on the first scheduled day (a scheduling mix up). When he did show up, he was very nice. However, I'm still seeing bugs. I have have used different services and it is not normal to see live roaches a few weeks after a treatment. I would have left feedback earlier but I really did like the technician. I've sent a few emails over the last month letting them know that there is a problem and haven't received a response. I keep a very tidy home (housekeeping every other week) and this hasn't really been an issue in the past because we stay on top of it. I hated to leave this feedback but I was told that they would come back and my emails have been ignored (I can't wait around for phone calls) and I have emailed an array of days that they could come back to take care of the problem. Follow up. They returned to re-treat.

Superb service! Rufus came by and did a very thorough treatment. He also took the time to answer any of our questions and told us about their bimonthly contract service.

James from Blue Star is great! He's friendly, personable, and well versed in types of pests and how to handle them. He gave me detailed instructions after his first visit and I started noticing a decrease in the number of pests on our property (mainly inside the house) right away. Now he comes every two months to perform routine maintenance. Happy to have him doing a job that I certainly don't want to do!

Thorough and very helpful. Nice guy. No odor. Exterminator offered tips about how to prevent some problems from reoccurring.

As for the quality of service, or keeping the bugs away- I cannot testify to that since I don't live there. But suffice to say that I haven't gotten a call from my tenants saying they're back!

I had problems with an insestation of Palmeto bugs in the house. The first treatment seems to have addressed the problem. The service was professionally handled & all my questions were answered. I was so pleased that I signed up for a 1 year contraact (bimonthly house treatments to help prevent a re-infestation of palmeto bugs.

Sprayed entire outside of my home and all around doors and windows inside. Very satisfied with their work.

It was OK. They came out right after I purchased the deal. They sprayed the inside and outside of the house and nothing in particular stood out about them.

James was very wonderful and did an excellent job. The person scheduling the appointment was very helpful and nice. This was a wonderful company. Highly recommend them.

The service tech was very pleasant, professional and knowledgable. He inspected the exterior and interior of my home and gave good tips on controlling pests.

Service tech arrived promptly and explained service in full

Submitted info for them to call me, they never contacted me to setup an appointment.

Their price was extremely competitive, their office staff was very professional, and their technicians were great--the weather prevented work on the original date scheduled, so they rearranged their schedule to accommodate the change.

There was a special deal on Angie's List so I purchased the deal. They called me the afternoon that I paid for the service and set up an appointment. They came out on the day the appointment was scheduled at the correct time. The provider was clean, courteous and professional. He took care of everything I needed . While spraying my house, he explained about their yearly contract and left the number to call , if I wanted to sign up. I did not feel pressured to sign the contract and will probably call and sign up. Yes I would use this company again.

We have been doing our own termite control for a few years now. But then we had some come into the house through the bathroom floor and my husband told me to find someone to take care of it. I called around for pricing. Terminix was the MOST expensive, well over double what we paid Blue Star. And yet, it seemed to me that each company would do about the same thing, using the same chemical. We were on a tight budget and went with Blue Star. One thing I appreciated was how the technician was able to drill thru the grout in the bathroom to spray, rather than through the tile, which would have likely caused cracking (I was told by them all that this could happen). Normally we are DIY people. But this was something we wanted to leave to the professionals. Also, Termidor is not something we can buy without a license. We paid about $550 and had to sign up for 5 years (I think). So every year they will come back out and check and re-treat for a hundred-and-something. Also, anytime b4 then, we can call and they will re-treat at no cost to us. To sum it up, if each company is doing basically the same thing, why pay more?

I had what I thought were rats in my attic. They ended up being mice. The worker went up into the attic and put up several traps. He walked me around the house and pointed out where the eaves had holes. He stuffed those holes with copper mesh that he believes mice cannot chew through. A week later, he came to check the traps for me. I would be terrified to do that. He found one mouse and removed it. He was so smartand answered all my questions. They were just wonderful.

They are an excellent company to deal with. They are always on time. They do the business and we get a receipt that everything’s been taken care of. We have no difficulties in any of the properties and that’s what wee look for. We are happy with their service and happy with their price. I would recommend them because we are very satisfied with them.