Twin City Appliance Inc

The person that answered the phone was very friendly and said she could send a repairman out this morning. Danny called to let me know when he was on his way. He was there about an hour after my original call to the office. It only took him about 10-15 minutes to fix the washer. He was very friendly and left the area clean and neat. I would definitely call them again.

Monday after Christmas parts had not been ordered and Matt did not return my calls. I called another Appliance repair company Was told that both pieces do not need to be replaced together. This company is just a JOKE!

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Manny, the repairman, had an attitude issue. He did not even tighten the console down on the dryer when he finished. He said that their was nothing wrong with the dryer, but it did not dry clothes after he left. I called to tell Twin Cities owner, Dennis this but I had to pull teeth to get him to call me back. Dennis did not even say he was sorry about the way Manny acted. I don't think that I would use them again.

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Called for wall oven problem. They were supposed to have come betweenn 8-11 did not show up till after 12, spouse had to call them again. The worst part was the man tore my vinyl floor moving refrigerator, spouse called company and told them. They were to call back and never did.

The serviceman was pleasant is the only reason I gave them a "D". It's okay to be wrong. You can make it right. Dennis and Sarah Broughton neither one cared to make sure our appliance was repaired. They were smug about this whole situation. Again beware.

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Six visits later, two water valves (1st one installed was defective), and a cleaning with a strong chemical, the ice maker died. He stated that the compressor had gone out and wanted to replace all of the seals at an approximate cost of $750.00, but after the fiasco I had been through, I told him no. Now the ice maker has been removed and a new cabinet installed (another vendor) in its place. I miss the ice maker, but at that price, I can buy a lot of bagged ice. Then, I received a bill for a service call that stated the ice maker was OK. Needless to say, I called and had those charges reversed. At no point during these multiple visits did the ice maker resume working as it had before the service tech came out. He assured me that it was nothing he had done to make the ice maker go out, but he had also stated at the cleaning visit that the manufacturer does not recommend using the strong cleaning fluid, but that I should clean it this way every 6 months. When I shared this experience with a friend, she told me about a similar experience with a refrigerator. My thoughts were, "Now, you tell me." I will not allow this company back in my home.

A new refrigerator was purchased at Sears but the old Kenmore refrigerator needed to be looked at before the new one was delivered. Sears has been horrible with making and keeping delivery and repair appointments, cancelling on same day of appointment, etc. If old fridge was fixable I wanted to give to daughter but I needed to know before new fridge arrived. I needed old refrigerator hauled off if it was not repairable. Twin City Appliances was able to schedule an appointment out to check out my old fridge before the new one was to be delivered. In fact, once they listened to me talk about how Sears was giving me the runaround, they were able to get someone out to see me the same day I called. Twin City Appliance was professional, serviceman called before he came, they offered competitive repair rates plus a follow-up call was made to make sure I was happy with their service.

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The technician diagnosed the problem and gave me a price to repair the dishwasher. I agreed to have them fix it and someone from the office was supposed to contact me and schedule the repair. I waited a day or so and called them to schedule. The repair was done on schedule. About 45 minutes after the tech left I again got the same error message on the dishwasher. I called the office to report this and they said they would contact the technician. I waited for 2 hours and called back and talked to the office manager. She contacted the technician while I was on the phone and sent him my way as soon as he was finished with the job he was working on. He came back a short time later and fixed the problem. So far the dishwasher is working with no further problems

Our washing machine needed a new part....the serviceman came promptly and was courteous....up to the point when he ran out quickly after installing the part, leaving the machine halfway out in the hallway and a HUGE amount of water that ran out into our wood floor, causing me to spend 30+ minutes cleaning it up, making me late for an important meeting. I have no idea if the price was competitive or not, but his behavior makes me suspect everything else about this company. Never again!

Technician arrived at the specified appointment time and completed the pump installation in a timely manner.

I feel the tech was great but the communication skills and people should be fired. They change appointments without notice, don't return calls, don't give messages, etc.

This was second service call for new Samsung refrigerator that had stopped cooling (75 degrees inside fridge). Few months earlier Twin City had replaced "sensor board" when first quit cooling. Few months later, same problem when they were called second time. Didn't really examine refrigerator, spent less than 5 min looking at front of it, then told me needed same part they had replaced few months earlier, plus another part, a fan motor. I expressed my concern because $2000 refrigerator going out twice in few months time??? Same problem? I accepted that; afterall, lightning can strike twice in same place. I understand that we all make mistakes, but my problem with this company was lack of attention from office staff and owners (who wouldn't even return my call to discuss my concerns). Of course, I was not happy, but never used inappropriate language or raised my voice, yet receptionist told Lowe's mgr that I was RUDE. It is summertime, I have no refrigerator/freezer, for weeks - rude? As a retired HR manager, I would like to tell her if she can't handle an irritated customer, she doesn't need to be in the customer service field. Left message for owner/mgr to call, never received a call from anyone there. Guess they couldn't handle a rude customer either. You would think they would WANT to talk to a customer who was not happy so they could resolve it. To summarize, had to wait a week for parts to come in, then wrong part was ordered, hours spent on phone with Lowe's and Samsung. End result...FREON LEAK! If they had really checked it out during second service call, it could have been repaired first day, saving us all so much frustration. Can't help but wonder, if the first sensor board they replaced was even defective. Even after this, NO ONE BOTHERED TO CALL TO APOLOGIZE. (Service man did say he was sorry they didn't catch this problem first time.) Although this did not cost us any money since refrigerator was under warranty, I'm sure Samsung or Lowe's paid these people plenty for their incompetence. Samsung and Lowes should look closely at this company. Service person left paperwork in my kitchen on this problem when he finally repaired freon leak. Before he came back to pick it up, I noticed that the paperwork showed they had come to my house to make repairs while we were out of town on vacation. The paper showed they waited over 2 hrs in front of my house, but we were "no show." This company was notified we would be out of town if the parts came in to fix it. Glad we didn't have to pay for this, but Lowes or Samsung paid for this!

Arrived within stated time frame and did very professional work. Will definitely continue to use this firm.

Overall, it was good and helpful. i really liked the technician and was simply suprised at the cost. I could have almost bought a new one for the price!

He was prompt. I called them over a week and left the message on the phone. They called me back on Monday morning and came out the next morning. His prices were reasonable. He did what he said he was gonna do. He arrived when he said he was gonna arrive and he got the part when he said he was gonna get it, and it was all taken care of. I highly recommended them.

Its annoys me that they want so much money to come out but it's industry wide. They were on time.

The repairman could not find the source of the problem and was honest. Suggested that, since it was new, the best course would be to ask for a replacement, which I did.

My experience with Twin City Appliance was very favorable and I would certainly use them again. The service man even told us which brands they service most often and those they they have the least trouble with. I found that MOST helpful for the next time I have to buy a large appliance. Unfortunately the brand I have was on the wrong list!

See above

You can get an appointment quickly and they come when they say they are going to.