Orkin Pest Control

If you’re looking for pest control, DO NOT use Orkin…that’s the main point of this post and if you care to read on I’ll explain why. We’ve lived in Bossier City LA for 11 years now and have never had a pest problem. I always sprayed my yard with Cutter Backyard Bug Control and used ORTHO Home Defense around the perimeter of the house, all openings and inside. I guess I just got lazy and decided to throw away $30 per month and use Orkin Professional services instead of my own tried and true methods. We signed up for Orkin’s pest control exactly 1 year ago and last month (July 2022) we had an ant and wasp problem. Orkin initially came out (August 2021) and sprayed the interior and perimeter of the home and then returned on a quarterly basis to treat the perimeter of the home with the guarantee if we ran into any pest problems they would come out and spot treat for free. We called them the 1st part of July 2022 and informed them we had a bunch of ants around our kitchen sink. Orkin responded and put some ant bait around the sink area and told us to leave them alone and not do anything for a week and let the ants take the poison to kill the colony. After a week we still had ants, Orkin returned and put down more ant bait and didn’t do anything for another week. We called and complained once again that we had ants and now wasps in our home, the Orkin technician immediately respond and put down 3 different baits all around our kitchen area and we had to wait another week. Now eventually a person gets tired of calling and complaining about the same thing and begins to wonder if this is worth the $30 per month for these professional services and elevates the issue higher in the chain of Orkin command. So far, the best excuse I’ve been given for the ant problem is “Well it’s hot outside and they’re trying to get in where it’s cool”. Now, I can’t exactly blame the ants for that but again living in LA for 11 years it gets hot every summer and we’ve never had a problem before the Orkin Pest Control Professionals took over. I called Orkin and let them know I will be discontinuing my service agreement with them. Naturally they asked why so I explained and the representative asked if I’d mind if a manager contacted me, I said “I’d love to speak with a manager”. A manager calls me back and I explained the situation to him. He informed me that he is the regional manager and would be in Natchitoches LA (about 60 miles away) on 9 August and he would drive up to assess the situation for himself if that would be OK. Absolutely perfect, maybe now something we will get done…NOPE…we set up a time that day for between 3 and 4 pm for him to come. I took off work an hour early to meet him at the home and what do I get… A NO SHOW, no call, no notification whatsoever. I again call Orkin and tell them to immediately ensure my service is canceled and I request a manager to call me…WELL, that never happened so here I am writing this complaint to email whoever I can find at Orkin, plaster to my 1200+ friends on Facebook, post on our neighborhood Facebook page to 900 households and let the couple of hundred folks that I work with on Barksdale Air Force Base know about Orkin’s Professional Services. I will no longer be “BUGGING” Orkin about this and will battle these tiny creatures myself or use another service provider. Y’all have a great day!

They came out every other month and they're very efficient and very professional.

Tim called to verify the time and showed up when he said he was going to. Walked around the house with me and talked about what to look for. Very nice and polite.

They treated our house for termites several years ago. They come out every year. They did really good job. It worked. I had no bugs which is the most important. They were pleasant. Their price is a little high. I would use them again.

Fantastic work! Took their time and did it right. Saw another pest control business do the same for the house across the street but only took an hour and didn't go inside the house. No wonder they were so cheap. So glad we went with the professionals.