Mr O'Neil is friendly, personable, and professional sounding. However, time and time again, his workers have not shown up for jobs that have been scheduled. I was excpecting them to show up a week ago, and they have not yet. I have been unable to reach Mr O'Neil, and his voicemail box is always full ! I did miss one return call from him several days ago, but he did not leave a message or an explanation. My yard looks awful, and in the meantime it has rained for several days. I am embarrassed about the way my yard looks and am most disappointed that I cannot get his service to even respond to my mulitiple calls.
Description of Work: I used this service for the past few years, with mediocre results. Mr O'Neil had recently joined US Lawn Service so I had hoped the service would consistantly improve and become more reliable. Unfortunately, this is not the case. Dealing with Mr O'Neil is a pleasant experience as he is reasonable and easy to talk to. However, the results just aren't there on a consistant basis.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0
Jim P.
03/2009
2.0
lawn service
+ -1 more
Appeared for 2 jobs: 1 cleaning and 1 planting and clearing. Did not do everything they said they would, instead planted only what they decided, no communications, never show up when they said, repeatedly promised to finish work but did not. Rarely returning phone calls. Not worth the effort. Very sad.
Description of Work: Flower bed spring cleaning, planting.
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Service Categories
Lawn and Yard Work,
Landscaping
FAQ
O'NEIL'S LAWN & LANDSCAPE is currently rated 1.8 overall out of 5.
No, O'NEIL'S LAWN & LANDSCAPE does not offer free project estimates.
No, O'NEIL'S LAWN & LANDSCAPE does not offer eco-friendly accreditations.
No, O'NEIL'S LAWN & LANDSCAPE does not offer a senior discount.
No, O'NEIL'S LAWN & LANDSCAPE does not offer emergency services.
No, O'NEIL'S LAWN & LANDSCAPE does not offer warranties.