COMFORT HEATING & AIR COND

They found out that it was freezing up, and recommended that I just need to switch it off, then put it back it on again because it was just freezing up.

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Install heating unit.

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The women that answers the phone is REALLY rude. The service people came to look at the unit. The young man was nice and said they needed a part. They would be back the next day to fix it. The older guy that was with the young repair man was rude too. I never received a call from them so I called back to see when they would be there. The REALLY rude women said they are not coming today. Try to talk to her to get any information was impossible. When I say REALLY rude, I mean a lot worse then really rude. I called the young man's cell number that he called me on when he came the first day. I left him a message but he did not call back. A minute after I hung up, the women called me back and told me the "reason they were not coming back today, was because it was raining." I told her that did not make sense because the heating unit is in the attic. She then told me I needed to get on line and learn about the system I have in the house because I didn't understand that it was a heatpump and I didn't have a clue. Hmmm.... yet the heating unit is in the attic. Yep, southern friendly at its best!! I called American Home Sheild, who we have a service contract with where very nice, but basically told me they really couldn't do too much but call the company. Comforting and Heatinf had not turned in any report to them, so they didn't know what to tell me. service Contract companies????

Comfort Heating and Air never showed up. I called repeatedly to no avail. It says something about a company that you can't contact!

Contacted home warranty company Sunday afternoon to report AC not cooling. Comfort H/AC called to schedule for Tuesday 5/21 between 10 and 2 pm. They were kind enough to call me prior to leaving their job so I did not have to leave work for the entire 4 hours. However, when the team arrived, they took one look at the unit and said, "It's frozen, we can't do anything with it. You'll have to reschedule." The older "gentleman" quite rudely stated that I should have turned the unit off. I am NOT trained in H/AC, so I did not know to do that. The young repairman was very polite and told the older man, "She was trying to keep the house cool." I called to reschedule and suggested that in future, they may advise the owner look at the unit, and if frozen, turn it off so that it can thaw before the repairmen arrive. The scheduler very rudely stated that it was NOT her "responsibility to educate people about their units. Homeowners need to know what's wrong with their units before they make a service call." It would take a total of 10 seconds for someone at the service center to tell a homeowner to check the unit for ice and turn it off. It would save a great amount of time lost from work for the homeowner and wasted service time for the repairmen. I now have to wait until THURSDAY, TWO more days without AC for something that could have been so easily avoided. Update 6/2/2013: With outside temperatures in the mid 80s to low 90s, my inside temp will not get below 79-80. Unacceptable when thermostat is set at 72. House does not cool to 72 until 11:30 PM. Can't imagine what it will be like when temps reach into the 100s!!

Used my home warranty service because I suspected (at least according to another company here, which I'll definitely write about) our furnace was leaking and comfort heating and air was dispatched to our home. The gentleman promptly came out and tested our vents for CO and found nothing, and also spoke with me on the phone. I voiced some concerns that had been basically "sold" to me by the other company, and essentially this guy set the record straight with me (I appreciated the honesty from the guy -- he basically told me what the other company was up to without actually being insulting to them). I didn't mind at all paying the service call fee of $60 to get a third opinion (second being from gas company) - saved me $2400 because my furnace was fine. I haven't used them for any "major" work so I can't comment much on that.

I haven’t used them this year but I have used them last year. They are punctual and professional. The quality of their work is good. I have a home warranty and I paid I think probably around $120. When I am on the home warranty list, some companies don’t care at times if they do a good job for me or not but they have been awesome. I would rate them highly and would use them again in the future.