Comcast Shreveport

It started with my rates being raised even tho I had a two year agreement to lock in the rate. After numerous calls and complaints this was resolved. I have had issues with the bill going up again, even after this was resolved, up to and including charging me for two modems. I now have another problem with trying to get my internet and phone service restored after a tree limb severed the line. Trying to make them understand the problem was hard enough, then the original appt was put into their system wrong. Instead of a 3 day wait, it was a 10 day wait to restore service. I explained that my alarm system was tied into the phone system, but was only told they had nothing sooner. I spoke to another customer service rep and was given an "emergency appt" for the same day as the first no show. Again, they were a no show. When I called the next day the customer service person told me there was no record of this appt, there was no such thing or time as what I was told and there were no appts available except what was originally entered wrongly into computer. Luckily their inefficiency in not removing the appt time at least kept my down time to under two weeks-barely. Even when I explained each time that my alarm system was dependent on having phone service, the only one concerned was the one with the emergency appt that was nonexistent according to the next rep. I recommend using ANYONE ELSE besides this company. They are the worst example of a company I have ever known or heard of.

unknown

I wasn’t happy with their service at all. I spend the same amount of money every month but it’s just the service that was bad. The phone was messing up. Half the time people can’t hear every other word that I say or I can be talking. It’s just not good service. I have no choice so I will be using them in the future.

Sometimes I lose service. I have no choice so I will continue to use them.

They have been through several different names and I don’t remember what they started out with. Everything is fine, except that we keep losing channels; it will be there one day and won’t be there the next day. My husband has been on the line with them and in fact they are supposed to come out on Friday because I think there is wire problem. I pay monthly for all three services combined. They will come out within a few days, so the responsiveness has been good.