We are a small family buisness and have been repairing appliances for over 30 years. Our technicans are all certied for most brands! We are prompt and professional and do our best to offer same or next day service.
Business highlights
50 years of trusted experience
Services we offer
Whirlpool, refrigerators, dryers, washers, microwaves, window a/c units & dishwashers.
Services we don't offer
we do not work on kenmore elite or bosh appliances. We also do not do any LG or Kenmore warranty work.
They ordered a door gasket and said I could not return it, it was for a Maytag Refer. After using instructional videos they recommened for 3 1/2 days, exactly the way it said on the videos and it would not stay on. I and my girlfriend asked could we get some resolution. Since they part could not be returned I threw the box away. I looked up the part number on the internet and went back with the number and the gasket. they would not even try to help. They even accused me of not buying the part there and said they had no record of it. I looked the counter person, Nicole, in the eye and said you remember me, she said yes you picked up a box here but I don't know what was in it, saying they have no record. They are the ones who ordered it for me and I saw here on the internet looking up part numbers. I don't know the business and simply took the first number for the part that poped up. How was I supposed to know different companies make same parts. It cost $110.00 plus tax for the horrible experience with this company.
Description of Work: Orderd parts for Maytag Refer
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$190
Response from Bill's Appliance Service
The customer picked up the part about two weeks after ordering. When he picked it up he asked about our return policy which is that we do not take returns. Mr then tried to get his money back for the part and did not have the part, the box it came in or the receipt. We try to always help our customers the best we can and sometimes we do except returns but to do that we need the receipt, and the unopend part in orginal packaging.
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Service Categories
Appliance Repair - Small,
Appliance Repair
FAQ
Bill's Appliance Service is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Bill's Appliance Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Bill's Appliance Service does not offer free project estimates.
No, Bill's Appliance Service does not offer eco-friendly accreditations.
No, Bill's Appliance Service does not offer a senior discount.
No, Bill's Appliance Service does not offer emergency services.
Yes, Bill's Appliance Service offers warranties.
Bill's Appliance Service offers the following services: Whirlpool, refrigerators, dryers, washers, microwaves, window a/c units & dishwashers.
we do not work on kenmore elite or bosh appliances. We also do not do any LG or Kenmore warranty work.