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Bill's Appliance Service

Appliance Repair - Small, Appliance Repair

About us

We are a small family buisness and have been repairing appliances for over 30 years. Our technicans are all certied for most brands! We are prompt and professional and do our best to offer same or next day service.

Business highlights

50 years of trusted experience

Services we offer

Whirlpool, refrigerators, dryers, washers, microwaves, window a/c units & dishwashers.

Services we don't offer

we do not work on kenmore elite or bosh appliances. We also do not do any LG or Kenmore warranty work.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
Showing 1-1 of 1 reviews

Charlie K.
07/2013
1.0
small appliance repair
  + -1 more
They ordered a door gasket and said I could not return it, it was for a Maytag Refer. After using instructional videos they recommened for 3 1/2 days, exactly the way it said on the videos and it would not stay on. I and my girlfriend asked could we get some resolution. Since they part could not be returned I threw the box away. I looked up the part number on the internet and went back with the number and the gasket. they would not even try to help. They even accused me of not buying the part there and said they had no record of it. I looked the counter person, Nicole, in the eye and said you remember me, she said yes you picked up a box here but I don't know what was in it, saying they have no record. They are the ones who ordered it for me and I saw here on the internet looking up part numbers. I don't know the business and simply took the first number for the part that poped up. How was I supposed to know different companies make same parts. It cost $110.00 plus tax for the horrible experience with this company.
Description of Work: Orderd parts for Maytag Refer

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$190

Response from Bill's Appliance Service
The customer picked up the part about two weeks after ordering. When he picked it up he asked about our return policy which is that we do not take returns. Mr then tried to get his money back for the part and did not have the part, the box it came in or the receipt. We try to always help our customers the best we can and sometimes we do except returns but to do that we need the receipt, and the unopend part in orginal packaging.

    Contact information

    104 W Alabama Ave, Ruston, LA 71270


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair - Small,
    Appliance Repair

    FAQ

    Bill's Appliance Service is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Bill's Appliance Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Bill's Appliance Service does not offer free project estimates.
    No, Bill's Appliance Service does not offer eco-friendly accreditations.
    No, Bill's Appliance Service does not offer a senior discount.
    No, Bill's Appliance Service does not offer emergency services.
    Yes, Bill's Appliance Service offers warranties.
    Bill's Appliance Service offers the following services: Whirlpool, refrigerators, dryers, washers, microwaves, window a/c units & dishwashers.
    we do not work on kenmore elite or bosh appliances. We also do not do any LG or Kenmore warranty work.

    Contact information

    104 W Alabama Ave, Ruston, LA 71270


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed