USA Fire & Burglar Alarm LLC

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This company is so hard to work with!! If I could easily get out of my contract without having to pay another compan to require my house again, I would!! ASG/USA Fire has messed up my bill every single billing cycle since I have been with this company (~1 year). Every 3 months, I have to call them to inquire about my bill because every billing cycle charge has been different since my alarm system was installed. I have never been billed the same amount twice (even though my services with them have never changed) - whether its an improper double charge, incorrect prorating, or an increase in the yearly fees without any notice whatsoever - my bill is always screwed up. Either they charge the wrong amount, or they don't charge enough and I have to chase them to charge the correct amount, because they deemed me "late on my payment" even though they have my automatic debit set up and charged an amount, just not the full amount due. The customer service is absolutely horrible!! And when I have attempted to contact them either to speak to someone about my bill inconsistancies or speak to someone about ending my contract, I have to call multiple times because no one ever answers the phone when you need customer service. Horrible company!!

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Met w/ salesman to review options & cost. He was less than upfront w/ my wife and I about the cost. He kept stressing that USA was the best deal around. With a little research I found them to be one of the most expensive companies w/ high initial equipment costs. Other companies were willing to provide approximately $800 worth of equipment for free. Whereas, USA wanted to charge me a similar amount initially and / or spread that amount across the monthly payments. The method of presenting these numbers by the USA salesman appeared to be intentionally confusing. In the beginning of the conversation he said we would not go above a monthly cost of around $40 to $50. However, he never mentioned the equipment cost was not included. Later in the conversation he added on the equipment cost & all of a sudden we were seeing numbers for monthly service between $52 & $99 depending how much we were willing to pay upfront. He also said nobody else had redundant monitoring centers. Not True!

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USA Fire and Burgler installed a home security system for me. They were prompt and professional, however I did have some issues with the system after it was installed. The Glass Break Monitor kept going off, for unknown reasons and at the worst times. After sending out several service techs at several different times, they finally replaced it with the window sensor. Now I don't have any problems at all. The prices are competitive, as I did a lot of shopping around and got quotes before deciding with USA. The actual alarm unit its a touch system, which took some getting used to. I like the keychain entry, makes it much easier to come and go. Overall, I'm satisfied.

The company rep was prompt, gave us all the information we needed to make our decision. Another rep called to set up our appointment and the service rep called to confirm and showed up at the appointed time. He was nice, courteous, professional and did the work in a very timely manner.

We interviewed several providers. Brian came at the appointed time in the evening and was thorough, efficient, friendly, and professional. We decided, given the options, to use a Louisiana company with Louisiana connections, rather than try to do this ourselves. We were pleased with Brian's candor and transparency regarding how USA does business. Anthony, the installer, kept us informed on the appointed day as to when he would arrive. He spent the planned amount of time to cleanly and professionally install the system. He then showed us how the box worked, especially how to change the names and dates of personal access from the box. He showed us the fob system, and then spent a great deal of time with us working online. He stayed two hours and answered all our questions. If we have any more questions, we can leave a message on his work phone and he will call us back. I have no problems or complaints, just praise for how USA handled our sales and installation.

Our salesman, Michael, was prompt and friendly. Naturally, he gave us the pitch complete with video, but it was succinct. He thoroughly explained our options and factored in all costs (e.g. home phone line, etc.) to help us make a decision. We didn't feel pressured at all. Our house came with a monitoring system that looks like something dinosaurs used compared to the new panel we got. Installation was painless and everything was fully explained. The installer walked me through everything he did and was very courteous. When our alarm goes off, we get a call from the company immediately. There's an app for our smartphones that allows us to remotely turn the alarm on and off, and notifies us with critical messages. We've never had any problems with the system or the personnel. Currently, we receive our services for $84 per quarter and the installation was around $700. There is no need for us to have a home phone, either. We are even able to set up individual pass codes for our friends who take care of our house while we're out of town. The app on our phones allows us to see exactly when and who comes in and how long they're in the house. The panel is really appealing, easy to use, and is mobile so when we move, we can take it with us.

usual presentation. decided to use another system. Salesman was very informative and professional.

..I am very pleased with their service. They are on time and efficient.

Update. USA has been very responsive since our last review. We had issues again, and this time the technician was great. The technician was prompt, informative and very customer-friendly. USA has made an effort to keep our business and work with us on future issues. This is a much better way to do business! USA installed our alarm system for both our unit and our rental unit in 2008. We had no issues with the service until about 2010. Our alarm system stopped working, and we called the customer service line. USA was not receiving a signal, so they sent a technician. The tech arrived and found the alarm line cut below the house. The line was cut clean, and not gnawed through by a rodent. The tech said that he would have to charge us a service fee since this was not his companies fault. When my husband questioned the charge and wondered if we were actually responsible for the cut line, believe that it was part of the contract to provide service. The tech threatened to remove the whole alarm system if we didn't pay. We went ahead and reluctantly paid the fee, a little shocked at the tech's response to so quickly lose our business. This past fall, our phone line stopped working. Our cable tech came out and fixed the phone line. However, the alarm system was still not working. We called USA customer service. The customer service rep stated that they were not receiving a signal again. I asked how we could fix, and he said "I don't know what to tell you." He recommended that we call the cable company to come out and take a look again. The cable company came back out to find that all lines were properly connected through the phone and the alarm system. We called USA while the cable tech was onsite. Again, the USA customer service rep again said "I don't know what to tell you. There is no signal." He stated that there would be a service fee for a tech to come out because he was sure it was not their fault. When we stated that we would probably look for a new alarm company, he said "Ok." This is NOT the way to do business.

The work they did was shoddy. They did a shoddy installation. They had cut a water pipe while doing the installation but they never came back and fixed it. The system works fine and the monitoring is fine. It is a cheap monitoring service but I get what I pay for. I don’t have any problem with the alarm system. I have surveillance cameras in my house, and I asked them to give me a sign that said tat the house was being monitored by surveillance cameras but they told me that they couldn’t give me one since I was not using their surveillance cameras. It is a great service if you want something cheap but the people aren’t friendly. It just serves the purpose.

They did the work they said they would do. They follow up when I need them to. The price is reasonable. They provide quality service.

They bill you once a year and that's nice.

I didn't go with them. They were very professional and I really liked them, but they were significantly higher like 2 or 3 hundred dollars higher than the competitor that also was local. I went with someone else. I never actually had them, but the price was the reason I didn't go with them. They had 2 types of systems. The first was about $1200 and the wireless was $1400. The version from the competitor was $850 to $900. There was 2 or 3 hundred dollars difference. I loved them. They were very professional when I worked with them. I really liked them. Now I know that they are more expensive than their competitor so I probably won't be calling them.

The job was good. They did a good rate compared to others.

They were prompt and neat. They left me an instruction book. I had a question a few days later and called their help line, who returned my call in an hour. There is also an emergency line which I did not have to use,.

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My story is rather long, but it's for your protection. We checked with USA after we installed the windows to ask the price of reinstalling the contacts in case we could not do it ourselves. Old contacts were not going to fit on new windows without some adjustments so we knew we might run into trouble. The price USA quoted was $12.50 per contact. The USA rep said "We can usually just add some layers of double stick foam tape and make the old ones work." The charge would only be for labor--$65 for first 1/2 hour and $30 for each 15 minute segment thereafter. The man arrived for the job and was very nice but told my husband it would take a long time because he had to wait on the adhesive to set (???), so it would be faster if he just put on new contacts. Spent an hour doing it (that's $125 for labor), then $350 for contacts!! My husband pays the bill (I was out of town and was the one who had dealt with them on the phone.) He laters calls USA to ask why they charged $25 per window. The answer: It's $12.50 PER PIECE--2 pieces per window (that's an expensive little magnet in a tiny plastic casing!). I consider that to be dishonest! I will say that when my husband raised an objection to the cost, the installer said he would only charge us for 14 windows (when he actually installed 21 contacts). But $12.50 for 21 windows (as quoted on the phone) is only $262.50--considerably less than the $350 he charged for 14 windows (at $25 per window). Giving the man credit, he did a nice, neat job. I don't like USA. They aren't exactly what I consider to be a company that is always honest. When we switched to them because of their low monthly monitoring fee, I got a bad taste in my mouth. The installer just couldn't "get the code to reset" so he could reprogram it. The only solution? Install a new panel for $199. (I'm learning this is a common practice. Easy way to take advantage of customers.) He spent 20 minutes (MAX) "supposedly" changing the panel. It cannot be done in 20 minutes, for sure. I think he changed the door, added the USA sticker and walked away with all the money I would have saved my first year with them. There were other things I was suspicious of but once you've switched over, you feel stuck. It's too expensive to switch again. Their monthly monitoring is a bargain but be forewarned. Have a friend there who knows something about alarms (it's not rocket science--any engineer could help you--if only I had asked our engineer friend who had only had one course in electrical eng. in advance rather than after!) and can challenge the installer when he says "the system won't reset--the code isn't working" and then you won't get taken as we were. When I discovered all this, it was too late. The initial installer was gone, had taken my "old panel" and I had no proof of anything.

I have a new house. It was all pre-wired when me moved in so I was meeting with local and national alarm services to find a company that would fit our house needs. USA wanted to meet with both my husband and I when they came out to the house. I agreed on Friday night at 6:30 since I knew both my husband and I would be there. Well, my husband and I decided to have a party at our house the next day so my husband wanted to work on the yard and let me meet with USA. I was fine with it because I have meet with 4 alarm service companies by myself (and frankly I am the decision maker) so I did not think it would be a problem for USA. When USA got there we let him know that just I would be meeting with him and he got visibly offended. I tried to get the rep. to meet with me but he refused. He gave me an explanation of wanting to have both of us hear the message and not have any misunderstanding, he was in sales and was going out of his way to meet with us, he knew women usually had to talk it over with the husband anyway... Then he tried to make me feel guilty for getting him all the way out here and not meeting with him but I WAS MEETING WITH HIM! As he left he said he would check his schedule and give me a call. 5 minutes later he sends me a TEXT message explaining how insulted he was with how we treated him but he wanted to meet with my husband and I on Sunday afternoon. Frankly, I like dealing business in person or over the phone not via text but if he wanted to talk that way then I was going to respond. After his refusing to meet with me originally and the implication that I was not capable of gathering information correctly I did not really want to try to meet with him again so I tried to politely decline (via text back). He then sends me another text message very upset that I was treating him this way and how dare I imply otherwise. I'm completely shocked that a representative of a company would act in this manner. I have met with numerous men by myself as I have been building my house and so I just wanted to let the other women "decision makers" out there know how this company does business.

USA Fire & Burglar Alarm LLC did a good job. They came out and installed everything in a timely manner and cleaned up when they were done. All in all I am very satisfied with their work.

My experience with this company was very good. I called on September 9 to request an estimate for a burglar alarm system in my home and they were able to arrange one for the next day. The salesman, Jerry, was on time and very professional. He provided an estimate for a wireless system that included a control panel, key pad, 3 contacts (2 doors and 1 window), motion detector and inside siren. The total cost was $550 and included 12 months of monitoring at $12.50 per month. Jerry also directed me to an online coupon that enabled me to get a remote panic button for free (a $165 value). The installation was done the following Monday and again, the employees were very professional. The technicians suggested a fire alarm at a cost of $125 and I agreed. The system is obviously very new, but I am very satisfied. I like the fact that this company is local. I have confidence that if a problem did arise, I would be able to speak to a person to have it resolved. I would definitely recommend them.