The Home Depot - New Orleans

I purchased, and paid cash for, a new Samsung washer and dryer with a stacking kit in store on 09/13/2020; we scheduled the install for 09/19. On 9/14 the associate who helped me make the purchase called to inform me that she had forgotten to add the stacking kit to the order and was adding it on, but that would push our install date to 09/23; we were upset but agreed. On 09/20 I had to leave town due to a family emergency; but paid a neighbor to sit at my home on 9/23 to wait for the delivery/install of the washer/dryer. She called me to advise that the installers arrived but could not install because there was no stacking kit. I called the store who said they mailed the kit via UPS, and we would need to reschedule the delivery/install after we received it; which we did later that evening. I called and reset the delivery/install to the first available date -- 09/29. On 9/28 I had not received the automated call stating the time frame for the next day, so I called the store and an appliance associate confirmed that the install was set for 9/29 between 8:30am-12:30pm; so again I paid someone to sit at my home. At the end of the time window my neighbor called to say no one was there -- I immediately tried to call the store and after several failed attempts and a long hold a male employee from the appliance department said "I don't know why they told you you had an install scheduled -- all I see is a lift kit being delivered" (a lift kit that was delivered back on 9/23 via UPS). So I called the local store and asked to speak to a manager who could straighten this out, the manager refused to speak to me and told the associate to tell me that they would give me $100, but I had to come into their store to receive the credit (Mind you, I'm still out of the state and not due back until the end of October; and when I do return the store is a 20min drive across town). At this point I was frustrated so I called HomeDepot.com and after a long hold and several transfers I spoke with Dorothy who was very helpful and said she would provide additional compensation once this was all sorted out -- she made multiple attempts to reach the manager at the local store -- we set up the install for 10/01 and yet again I paid a neighbor to sit at my home, and yet again the install did not occur-- this time due to the installers stating there was no screws for the lift kit. The installers left the washer/dryer just sitting in the laundry area, but not hooked up. I called HomeDepot.com again to speak with Dorothy, and no one could figure out who Dorothy was. It was another hour long call, and Tiffany assisted me. Tiffany again found it extremely difficult to reach the local store, but finally reached Al, the local store manager. Al called his Samsung rep India and was able to locate the screws needed and assured me they would be out on 10/2 between 11-2 to complete the install. The store employees arrived and stacked the washer and dryer using the lift kit, but told the neighbor who was there this time that they couldn't install and it wasn't their job. I called Al to find out where the miscommunication occurred and he said he would call me back, as of 2hrs later he has not done so. I did receive a call from a Home Depot associate, Henry, who the local store asked to come out on his day off as a favor to the store to hook up the Washer/Dryer. He stated on the phone he was not an installer, but did hook up his washer/dryer at his home. Henry stated he could not hook up my steam function as he was not familiar with how to do so. All of this is occurring while I simultaneously deal with a family emergency, telework, and come up with $250 to pay neighbors to wait on deliveries/installs that have not occurred through any fault of ours. I have been without a washer/dryer for over a month and my brother who is still in the home and works a demanding schedule has not had clean clothes, and due to COVID has not had the option to use a laundromat. I would NEVER recommend them after this experience.

I love to shop at this store. Everything is neat and clean and everyone has been very helpful when I am looking for something. I'm mostly looking for plants and outdoor things,but when I do go into the store it seems there is enough staff to be available to help. Their prices are about the same as the other Home Depot stores. and somethings are a little more expensive than Lowes but not that much to worry about.

They are good. We had he kitchen design service and the contact person there is named Felice Hunter and she is excellent with helping the process and ordering of the components for two kitchens. Her work was the cabinets and granite counter top. Then we also had dealings with the appliance section and plumbing. We had one guy who did all the custom cutting of window shades and another one helped with the grout and the tile stuff. But the major ones were the kitchen design, plumbing and appliances. They day that the granite counter top was being installed, which was at least two months after the purchase date, Felice Hunter called our home to make sure we were ready for the installation. So it may just be a mechanical thing, but I was impressed that there was that kind of follow through. I wouldn't hesitate to recommend them. Another story is that we bought two generators during Hurricane Isaac last August and my husband and I couldn't figure out the directions. So after seven hours of trying to figure out the directions, I went back to the store very desperate. And they sent two men to our house to make sure we got the generators going. Not every store would do that. Everybody works well together there. I think their prices are competitive.