Safari Pool company is the premier swimming pool and spa construction, renovation, service and repair company in the greater New Orleans area.
Business highlights
8 years of trusted experience
Services we offer
WEEKLY SERVICE WITH TEXT MESSAGE ALERTS, MAINTENANCE, INSTALLATION, REPAIRS, RENOVATIONS, ENERGY EFFICIENCY, AUTOMATION, LED LIGHTING, DECKING, LEAK DETECTION
I wish I could give zero stars. DO NOT USE THIS COMPANY. I had them come out about a year ago and they were great. I had something else come up a few weeks ago and was hoping for a similar experience….not at all what I got this time. Kaleb the technician who came out last year was fantastic, very knowledgeable, very helpful and fixed my issue a year ago. I’d be happy to have him come out again (and if I were another company I’d try to hire him away from this dumpster fire of a company ;). This time, when I called to have someone come out, they said they’d schedule me as soon as I paid the $150 deposit. So, the next day I paid the $150 deposit online. I didn’t hear back for a few days, so I called and left a message. I didn’t hear back again a day or two later, so I called and left a message again. A day or two after that I finally got a call back to schedule me. They wanted to come out the next day. They wanted to come out the next day. It was short notice and I wasn’t available (I wanted to be there because I built the pool and system and wanted to be helpful - I was a licensed Louisiana contractor and pool installer at the time, but my license is no longer active). I asked if I could be re-scheduled for the following Tuesday. Tuesday came and went. No one came out and I got no call. I then called Wednesday morning to see what was up (I’ve been a contractor, I know things get crazy and it can be hard to schedule). I was told that what got put in their system was that I wanted to have someone come out AFTER Tuesday. I was a little frustrated, but mistakes happen. I assumed since it had now been over two weeks since I paid and tried to schedule — and that they had made a minor mistake — that I’d be close to the front of the queue for someone to come out. Turns out that they put me at the BACK of the line behind 30 other people. Apparently I was being difficult because when they finally previously called (after a week of me trying to get ahold of them) and wanted to come out the next day, it didn’t work for me - so I went to the back of the line. I work, I have three young kids, and my wife is going through chemotherapy…so, sorry you calling a day ahead after I had been trying to get in touch with you for a week didn’t work out for your schedule ;) Anyway, the man I talked to that morning was incredibly rude — he made me feel like I was being an a$$h0le for asking questions and trying to figure out when I could actually expect someone to come out after I already paid them. After some back and forth about my frustration and confusion about having to call now 6 separate times to get something scheduled, he essentially said that I was being difficult and they wouldn’t be coming out at all. I’d expect a refund for the $150 I paid them already to come out, but given that they don’t seem to be capable of basic scheduling or human interaction, I’m not holding my breath.
Description of Work: Diagnostics and repair
Rating Category
Rating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
John M.
01/2023
5.0
concrete repair, decks, pool cleaners, drain pipe, swimming pools
+ 3 more
Greatest Pool Company of all time! Thank you Safari Pool Company!
Description of Work: Pool Sales Construction & Installation
Rating Category
Rating out of 5
Yes, I recommend this pro
Kaleb M.
01/2023
5.0
swimming pools
+ -1 more
The repair went amazing! It took no time at all to have a technician come troubleshoot and diagnose the problem. Within a week my pool was back up and running and I could not be happier.
Description of Work: Pool pump motor replacement
Rating Category
Rating out of 5
Yes, I recommend this pro
Michelle S.
01/2023
5.0
decks, pool cleaners, swimming pools
+ 1 more
Great! The guys were very knowledgeable and answered any questions I had. I will definitely recommend Safari Pools to my friends.
Description of Work: New pool/spa combo with deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kaleb M.
01/2023
4.0
pool cleaners, water heater repair
+ 0 more
They were great and awesome. They were also responsive and had a reasonable price.
Description of Work: They installed a new motor for the heater in my pool.
Rating Category
Rating out of 5
Yes, I recommend this pro
$850
Adam M.
01/2023
5.0
swimming pools
+ -1 more
I am happy with the service and I don't have a complaint. The communication is good and they were very professional, Their service is fair value
Description of Work: They did pool construction on my house.
Rating Category
Rating out of 5
Yes, I recommend this pro
$80,000
Adam M.
01/2023
5.0
concrete repair, decks, pool cleaners, drain pipe, swimming pools
+ 3 more
Extremely satisfied with my experience. Clear communication throughout the process. Professional and courteous. Would recommend to anyone looking pool construction or service.
Description of Work: Pool Sales Construction & Installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Keith B.
01/2023
5.0
swimming pools
+ -1 more
We love our new pool
Description of Work: Pool Sales Construction & Installation
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool Sales Construction and Installation,
Pool and Spa Service,
Decks and Porches,
Drain Pipe Installation,
Concrete Pouring and Repair,
Water Heaters
FAQ
Safari Pool Company, LLC is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Saturday: Closed
Safari Pool Company, LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Safari Pool Company, LLC offers free project estimates.
No, Safari Pool Company, LLC does not offer eco-friendly accreditations.
Yes, Safari Pool Company, LLC offers a 10% senior discount.
No, Safari Pool Company, LLC does not offer emergency services.
Yes, Safari Pool Company, LLC offers warranties.
Safari Pool Company, LLC offers the following services: WEEKLY SERVICE WITH TEXT MESSAGE ALERTS, MAINTENANCE, INSTALLATION, REPAIRS, RENOVATIONS, ENERGY EFFICIENCY, AUTOMATION, LED LIGHTING, DECKING, LEAK DETECTION