Roubion Shoring & Construction

My foundation was really really bad.

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They were hired to do the elevation of my home. The elevation wasn't even the first time they did the work. They corrected it, but not even a day later, my wall started cracking. They never tried to fix it. He said "I'm not fixing anything". This caused the bricks on the outside of my home to start cracking and crumbling, and this is causing water to leak into my home. This also caused them to have to replace the awning for my patio. When repairing the awning, they forgot to put in screws back in the post. We had a storm shortly afterwords and it completely destroyed my awning due to them no putting the screws back into the post. We got in a heated exchage becasuse I was not happy with the work. He told me to "shut up" and threatend to harm us. I told them to get off my property. I immediately called the Roubion office, as I was on the phone, one of the crew workers ran to the back of my house and destroyed our electrical box. I called the BBB and filled a complaint. Roubion said they were not coming to finish the work until I removed the negative complaint. Once I removed the complaint they came back the next day and came up with more excuses why they cant do the work, including the the electrical they destroyed! This company has continuously lied to me and still what my money. Every time I have taken action against them, my husband and I have been threatened. I have paperwork from them where they have forged my signature! They also poured cement to repair my driveway and it was not level either. My home was beautiful before they came here, now its like a swimming pool because they have done everything incorrectly.

I asked Roubion shoring they give an estimate on a replacing multiple sills. They sent a salesman who did a cursory job inspected the property and said that he'd replace the sills and would follow with an estimate. I waited a long time for my estimate. It never came. Then, I called daily for about 3 days and the guy who did the job didn't return my calls. When I did get the estimate, it was generic. Not tailored to my problem but a general figure of a price per foot and a rough number of feet. It didn't say which sills would be replaced and which wouldn't. In summary Roubion wasted about 1.5 - 2 weeks of time on my project while I waiting for them. I had a terrible experience, and I would advise you to look elsewhere. I'd be happy to discuss this experience with any Roubion representative.

Roubion Shoring & Construction poured cement on the ground and put the piling on it. My house sank again. It was only about two years later that we started to notice cracks in the walls, and some of the windows weren't opening. I was very disappointed in them. They were supposed to send a copy of the work-up before they did the leveling and then the work-up afterwards showing that it was level, and we had never received it. We called to get that so that we could have a structural engineer come and check and see where the house was going down so that we would be able to tell the engineer that it was sinking over at this end, and he would know what to look at. We were under a guarantee, and this was only two years. He never would send it to us. He did come out and measured with a level over the door frames and that, which doesn't tell you the overall level. He told me "We'll have to break up the cement slab in the middle of your hall and dig out the mud." Because it was guaranteed through them. They were going to track all that mud through my house? I think Rubion was a ripoff. They had house shingles on top of the pilings. How is that going to hold up your house? The process took three months. They didn't cover the holes - there was one right by the front door so you had to be very careful for two months not to fall in the hole - they wouldn't even put plywood over it when they left. They broke our piping on Christmas Eve - two months in to the project - and they just left it. Didn't even call us to tell us, so we came home Christmas Eve to no water. We had to call our own plumber out to come and fix it, and they didn't even want to reimburse us any of that. They never showed up until 10 or 11 on a working day.

I called Roubion for an estimate about 2 1/2 years ago. This was for foundation repair and possible elevation. On the day they were supposed to show, right before the appointed time, a rep. called to say that the appointment was being postponed because it was looking like it was going to rain. There were rain clouds in the sky, but not enough to cancel an estimate appointment in my opinion, It never did rain. I was told the office would call to reschedule. That was the last I heard from Roubion.

After a misunderstanding about communication, the company redeemed it self by keeping in close touch with me about a new job to be performed in February. It is a bigger job, difficult because of the proximity of my neighbor's house, more expensive but they offered a breakdown of my payments which will help me a lot. I made the mistake to call the foreman directly, I should have dealt with the office staff.

When we were approved to elevate our home with funds from the Hurricane Katrina Louisiana Road Home Project, we looked for a local company who had been in business for a long time. We had heard too many horror stories about grant-chasing companies that left consumers high and dry. We chose Roubion because of their history and their previous reputation, but it seems that they have become one of those grant-chasing companies after all. We have been treated horribly through the process. They failed to even file the proper permits with the authorities resulting in our loosing our natural gas service. In the middle of winter, this meant that we would have no central heat, hot water, or cooking appliances. Horrible! The work crews that were sent to our house consistently were made up of undocumented (illegal) workers who spoke no English. This was a huge problem when we needed to ask questions or state a concern. Not once, but twice, they nearly started a fire at our home due to their negligence. The job that was supposed to take six weeks to complete is now on week 12 with no end in sight. We were left with only a flimsy set of wooden stairs to gain any access to our home at all and twice, now, different work crews have come and torn them away leaving us no way in our out of our home. If there had been a fire, we could have all perished. We are a family of 5 with 3 children, the youngest being 3 months old. I would strongly advise everyone to stay away from this company. I have no idea how bad this job will be in the long run, but we will have to spend our own money to fix the things they've ruined with the free elevation grant.

I cannot in good conscience hire these people -- at any cost -- at this point in time, as they have exhibited zero attention to detail, complete unprofessional behavior and a total lack of customer service at any level whatsoever.

Finally got an estimate over a month later. No responses to repeated e-mails.

days

The work was acceptable but the service was terrible. This company must have taken on much more than they can handle due to the money available through the HMGP program. I went with them because they were an established New orleans company I thought i could trust. The salesman talked a good game. The contract stated a different scope and the salesman never owned up to some of the things he said he would do. The job is supposed to be done in 4-6 weeks. 6-8 months is a more accurate estimate. Communication is non-existent. Workers do their tasks with little oversight so you can expect that it will have to be done mulitple times if you have anything unique about your property. I would suggest working penalty clauses into your contract for missed deadlines if at all possible. Otherwise, you wil be living in a construction site for a very long time. Friends have asked me if I can recommend this compnay but i have not been able to do so.