Nola Carpet Cleaning

William and his helper arrived at the appointed time and went right to work.  They removed all the vents, replacing them with a cardboard  plug, and took the ac unit out of the attic to outside.  With a giant vacuum cleaner attached to the fresh air return,  they proceeded to pull all the mold, dust, and other debris out of the all the ducts,  detailed the coils, and generally sanitized the entire system.

Was able to get the appointment when needed prior to having houseguests with small children. They arrived about 30 minutes later than the appointment was for but had called to advise so that was acceptable. They came in and I watched as they cleaned

the carpet so I know they were doing a good job. My parents have 2 cats and there were quite a few stains on some of the carpet but they got them all out. Carpets dried in about 4 hours as advised which was important to me as

my parents are elderly and I didn't want them to walk on carpet then on floor with possibility of slipping.

Still today 8/7/2014 as I vacuum the carpets at my parents I am still very happy with the service provided for the cost.

They did a pretty good job. They did an excellent job. According to my sister, they did everything that I asked them to do. The carpet was clean. The price was reasonable. They did come out on time, it was a decent time. I would use them again.

I called Nola carpet cleaning yesterday at about 4:30 PM
and at 8:00 AM the next day they had a three-man crew at my job site. They took
apart my AC system, cleaning the coils and treating the coils with a mold
killing agent as well as a mold inhibitor. They ran a brush down all of my vent
pipes and treated all of the duck work with the same two chemicals. One of the
men climbed into my air return and scrub down the entire area with a sponge and
they removed all of my diffusers and hand clean them also treating them for
mold. They also treated the three rooms of carpet with the appropriate mold
mediation chemicals and then used an extractor to thoroughly clean the carpets.
The carpets look great after they completed the job and their price was very
reasonable. I would suggest Nola carpet cleaning for all of your AC duct work
cleaning, in-house and oriental carpet cleaning. They did a great job. Oh and
more thing, I house had less mold in it than the air outside did after they
completed their remediation process.

First, we never got an accurate estimate. We were told it woudl cost $3/square foot to clean the rugs, but we didn't know how big our rugs were (he told us they would be measured when they got to the facility). We didn't get a written estimate of completion, we were told verbally that it woudl be difficult to get them back in 2 weeks as we wanted. We were flexible about that, but called once in June, once in July, and once in August to see when they would be returned and were told the chair wasn't ready because it needed so much work. We didn't get our rugs back until Nov 10th after four failed promises on a specific delivery date and time. Starting in September, we called weekly, and our calls would be returned every 4th-5th try. We heard every story int he book, warehouse damage, delivery truck wrecked, fired employees, big job out of town. We eventually were told that our rugs weren't labelled and we had to comb through digital photos to identify which were ours. I was told that there were many families in our situation, and then belittled by identifying how much their rugs were worth compared to ours and further insulted by calling our rugs Lowe's/Home Depot purchases when in fact they are hand hooked wool pieces of high quality. When they were returned finally, one rug was discolored and threadbare, and we were told it was due to insect damage, though we had no such infestation. All three rugs, but particularly the largest, had such an intense chemical smell that a guest had her first asthma attack in a year immediately upon entering the house. He wanted to charge us $800 for the service, which was laughable considering that it took 2 weeks after threatening a lawsuit and filing an affidavit with law enforcement stating that the rugs and chair were were stolen to get them back, and he was an hour and a half late for that promised delivery time as well. It seems to be a one man operation and he is clearly in over his head, a pathological liar, an addict, or some component of all three, because though he had many excuses, none could truly explain how bad the service was. It felt like our rugs were being held ransom and they weren't cleaned well. The whole experience was awful, the worst I've ever had, and now I have to deal with an even worse chemical smell than the pet odor they were sent off with.

I was impressed at first with this company. They responded quickly when we called and gave us an itemized estimate. They came on time to clean the air ducts. It was messy work. After it was over, I noticed black smudges all over the walls and ceilings. They also took one rug, some chairs, and drapes to clean at their facility. They said they would bring them back a week later. I had to call William to find out what time they were coming. He said the rug wasn't dry, so it would be another few days. I called several days later and he said he couldn't bring them back until it stopped raining. They apparently don't have a vehicle with a closed top. On the first sunny day, he said he couldn't come b/c he had a sick family member. Then, his vehicle broke down. Then, he stopped returning our calls. Eventually, we threatened to call the police b/c we had pre-paid for the work (actually, the roofer who caused the soot incident paid for this work) and they wouldn't return our calls or our stuff. Two and a half weeks after they were supposed to be finished, they brought the stuff back. The drapes were wrinkled. The rug was still black and the chairs were still ruined.

NOLA Carpet Cleaning did exactly the work I wanted to be done in a professional, courteous, friendly and somewhat affordable way.

They were really lovely and courteous. They responded quickly. I would say that you get what you pay for and if I did it again I would pay a little bit more. They did an adequate job. They are the quickest.

The staff were polite and helpful. It was an easy job and they were quick and efficient. There were others in the area that were a bit cheaper, but I felt the trust of the company's reputation and their equipment were worth spending the extra dollars. I would use this company again.

I got a response early the morning after I contacted NOLA Carpet Cleaning via email the previous night.. William Merrill called and asked me about what services I was looking for. I explained my concerns, and he discussed what his options were, and what he recommended. He was very conservative in his recommendations, didn't push too many options to increase the cost. He explained there were steps in the cleansing process that may or may not be needed, depending on the condition of the carpet. He then described the products he would use and how they would specifically solve my problems. I shared my previous experience with another carpet cleaning company, how dissatisfied I was and what a poor job had been done; William explained how he would handle the job and avoid the shortcomings of the previous. I was very impressed with his product/process knowledge and professional manner. He even offered to rearrange another appointment (for a different service) to come and do my job the same day we spoke. He was quick and conscientious, taking care to avoid furnishings that weren't moved. I was asked to inspect the job upon completion, with explanation as to what I could expect as the carpet dried. He also advised about what to watch for if more treatment would be required for the pet stained areas. I am anxious to see what the outcome will be as the carpet is still damp. But if it lives up to the service provided, I will be more than satisfied!