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Help Air Conditioning & Heating

Heating and Air Conditioning, Air Duct Cleaning

About us

Help! Air Conditioning & Heating Co., Inc is a full-service air conditioning and heating contractor with the ability to service and install complete residential and commercial heating and air conditioning systems. In addition to scheduled service checks, repairing of existing equipment, and installation of new equipment, we can help you find ways to reduce your energy bills through a thorough cost-benefits analysis. We have an extensive history of repair service on all brands of central air conditioning and heating systems. Our certified technicians use state-of-the-art technology to diagnose and repair existing systems and always use the finest new equipment for installations in the industry. Furthermore, we have a patented Straight Forward Pricing Guide™ so you know what the price is before we do the work and you are never charged by the hour. How many companies are willing to show you their price books? You can count on Help! Air C onditioning & Heating Co., Inc to do the job right. We service all brands of air conditioning and heating equipment.

Business highlights

57 years of trusted experience

Services we offer

Air conditioning, heating, talking thermostats & duct cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.535 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
3%
2
3%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.6
responsiveness
4.7
punctuality
4.9
Showing 1-25 of 35 reviews

Nathan P.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
When we bought our home in 2011, it came with a 10+ year old heating/cooling system. HELP AC was the recommended service company, who installed the original unit and who we have now been using since that time. HELP AC made annual service visits and a number of repair visits over the years. Without exception, all of their employees have been professional. They always responded quickly when we had issues, even after hours. This year, the system was on its last leg and we had them do a total replacement. A team of three installers completed the job by 2pm, left the house clean and spoke knowledgeably about the new Trane system. I am planning on it lasting another 20 years! HELP AC has my highest recommendation.
Description of Work: Heating/Cooling System replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,900

e E.
04/2019
5.0
heating & air conditioning/hvac
  + -1 more
I had a wonderful experience from start to finish with Help Air Conditioning and Heating! It was time to install a new system, and I had lots of questions regarding the different types of equipment. The owner Korey is very knowledgeable and made things easy to understand. A great team of reliable, honest people working at Help! This company truly goes the extra mile to satisfy the customer- the highest quality install is their top priority. It sure was comforting knowing I hired people I can trust that would do the job right! Very pleased!!
Description of Work: Replace Central Air/Heat System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dean and Vida J.
05/2018
1.0
heating & air conditioning/hvac
  + -1 more
This weeek the heating/AC system has been off. I checked the circuit breaker and it was ok so I called HELP. They came and found the main switch in the off position; switched it on and the system was fine. For two minutes of their time I got the standard $89 fee. I had planned on using them for a new system in the next year or two but not now. If this is how they treat all their customers I'm surprised they are still in business.
Description of Work: I spent $700 over the last six months with several repairs; system worked fine.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Scott S.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great, tidy, helpful and professional.
Description of Work: Soft start for AC, and fix safety shutoff, annual service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Jaye P.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Our current company gave us a price of $8500 price for a 3 ton 14 seer Carrier base unit. We thought this seemed a little overpriced so called 8 contractors that came highly recommended. There were too many on Angie's list to choose from without more help. I set up appointments to get quotes from the 6 who responded. Kenny was terrific, very knowledgeable, honest, fair and direct and did not try to sell us things we didn't need as 1-2 other companies did. He also provided an estimate quickly with a similar price to the others I interviewed for a TRANE (or American Standard) system and gave me clear options on brands. I had a hard time deciding between his company and another, but Kenny's price was ultimately better and his checkup plan seemed the most thorough. They also had the second best labor warranty at 5 years instead of the 1-2 years most companies offered. He also came very highly recommended by friends. The installation went quickly and efficiently and they finished up in less than a day as expected. The unit is cooling much more efficiently and quickly than the older unit. We did have a slight issue a couple of days later with a gas knob not being completely sealed off during installation so we were smelling gas in another part of the house above, but this was handled quickly and Kenny himself came out to check to make sure everything else was good. He was very apologetic and handled it quickly.
Description of Work: New HVAC 3 ton 14 seer baseline unit (Trane, American Standard or Carrier, etc) installed to replace an older 10 seer 3 ton unit using R-22 refrigerant that worked fine and cooled efficiently but had begun to leak so we wanted to upgrade to newer refrigerant. All ducting and gas lines, etc. had already been replaced several years before in a major whole house renovation so were not needed. Gas lines needed only to be cleaned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

John E.
06/2017
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Excellent response, always very professional. Replaced unit in May, 2011, have had maintenance contract since installation of previous unit in about 2001. Have been totally satisfied with their work & pricing.
Description of Work: New (replacement) a/c & heat system, replaced ductwork. Annual maintenance contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joy O.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a real good job. It's freezing cold up there now. I called them right away on Sunday. They said it normally was a $180 charge to come out, if you decide not to go with them.?I went with the condenser, so they didn't charge me that. They came out the same day, which was Memorial Day, and they were working, so they didn't charge me that weekend emergency fee. He came out and looked at it at 8:30 that morning, and were back by 12:30. That was excellent service.? The price was about right. I would give them an "A+" on everything. I went out there and watched them 5-6 times making sure they were doing it right. He could've used the same old "whip", which is the wires encased in a hard casing that goes from the air conditioning to the house. That was all included which was good. He replaced everything, even the copper. I have no complaints with them.? They are going to be my people from now on, unless they do something wrong.
Description of Work: I went on vacation and came back and my upstairs unit was not cooling off. I got them to replace the outside condenser. It is a Trane unit. They replaced all of the hoses going into the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

joe Y.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
We were renting at the time that they came. Our landlord was paying them but we were the ones who were living in the house and had to be here when they came. They're a pretty big outfit. Our landlord would have them come in the spring and the fall for servicing. They were fine. They came when they said. I would use them again but they wouldn't be my first call.
Description of Work: They fixed the air conditioner.
Rating CategoryRating out of 5
Yes, I recommend this pro

Theresa L.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have been using them for many years. They were very good. They stand behind their work. They say if they don't fix it right the first time it is free. The workers I come in contact with are very professional.
Description of Work: I use Help Air Conditioning & Heating. They installed a new heating and air conditioning system in January of last year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Angela C.
11/2016
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Guy came out and used something to blow out pipes. Apparently central air drains into plumbing which he told me. Later bathroom filled w water cause a pipe was blown out from pressure. The next week was a leak in front room which they said I need work which cost $400 which was promptly done by some pleasant young men. The next day, another leak. Called them out. Chubby dude came out and tried to assess situation w a flashlight from the floor, then reluctantly, went in attic to assess situation and said the pipes above the ones just fixed were leaking and needed to be fixed.
Description of Work: Ceiling leak so pipes were clogged

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0

$9,000

KEIKO A.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
My A/C stopped working late Saturday night, called "Help" first thing on Monday morning. A Technician/Gary came around 10am and went up on the attic. He found the problem within 10 min that the breaker in air handler needs to be replaced. They don't have new breaker on hand so I had to wait for the replacement until next day. In the mean time, Gary provided running repairs in order for A/C to work somehow. Thank God, we survived! Thanks much Gary! Another Technician/David came next day around 3pm in a timely manner, and replaced with a new breaker. My attic was red-heat-hot at that time. I felt sorry for him but he completed his job quickly and professionally.
Description of Work: Replaced the attic unit's breaker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$228

Mary Jane C.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
There was initially a connection problem, but they came right out to correct the problem.
Description of Work: Installation of new heating & 14 seer A/C going from 3 phase to 2 phase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,485

Erin D.
07/2014
1.0
heating & air conditioning/hvac
  + -1 more
It did not go well. Short version: I called for an estimate on replacing an HVAC system, was told it was $79.00 for someone to come out and give an estimate, and then was charged $178.00 at the house. The details: I called HELP to get an estimate on replacing an HVAC system. I told the woman on the phone my heating system was completely broken and wanted to find out how much to replace, etc. She told me that it was $79.00 for someone to come out to my house. I questioned this for an estimate but was told it was their standard charge for anyone to go to the house. It was cold and we needed a new unit asap, so I agreed. (I had good friends who were customers on HELP's "Special List" and they had recommended HELP). Eddie from HELP arrived on 12/10/2013 and met my husband. My husband showed him the attic access where the unit is and told Eddie, "Its completely shot. We know it needs to be replaced, we just want to know how much and what should be done." Eddie was up in the attic for ten minutes and when he finished, he came down in the house, completed his paperwork and charged my husband an additional $99.00 on top of the $79.00. My husband wrote him a check but called me after Eddie left and asked me about paying $178.00 for an estimate. I told him that I was quoted $79.00 to get an estimate and that I never agreed to pay $178.00 to get an estimate. I called HELP but the office was closed. I called the next day and spoke with Andy. I explained to him what happened, i.e., that I called for an estimate, was told it was $79.00, and the man charged my husband an additional $99.00. At that point I took the position that it had to have been some sort of misunderstanding. Andy looked up the order and told me that it had been set up as a work order, not an estimate and that is why the $79.00 charge was quoted to me. I explained that no work was authorized, nor performed on the system so I was confused as to what the $99.00 was for. Andy told me that Eddie was out in the field and he did not have the final paperwork on the job yet. He said he would have Eddie call me. I asked him to have Eddie call my husband since they had met and had the interaction with each other. Eddie did call my husband that afternoon. When they spoke, my husband reiterated what he had told Eddie when he arrived (that the unit was totally shot and needed to be replaced). He told Eddie the fee for the estimate that HELP had quoted to me on the phone was $79.00. Eddie acknowledged that my husband told him the unit was shot and we needed a estimate and also stated that he performed NO work on the unit. My husband asked what the additional $99.00 was for and Eddie said it was their standard charge when looking at a unit. However, he apologized and said that HELP would have sent someone other than him if the call were for an estimate. He said it was all a misunderstanding and told my husband he would tear up the check. At this point this was more than I expected as I had agreed (though admittedly not happily) to pay $79.00 to get an estimate and didn't expect to be let out of that charge. I just wanted the $99.00 returned, as I had not agreed to pay that and nothing had been done to my unit. We decided to consider HELP to replace the HVAC system since they had been professional at that point. We received the estimate to replace the unit sometime after my husband's conversation with Eddie. Unfortunately, my view that HELP was a professional company that would resolve such a misunderstanding and not charge for work not performed was short lived. About two weeks later, my husband told me HELP cashed the $178.00 check. I called to speak with someone and again got Andy. I reviewed the situation with him and told him that Eddie had told my husband he would tear up the check and Andy's response was "He didn't have the authority to do that." I told him that it was unethical to tell someone that its $79.00 to get an estimate and then charge them $178.00 once you are at their house. He said he would look into it but there was nothing he could do. I reiterated that no work had been authorized on the unit, nor done on the unit but it fell on deaf ears. WARNING: we're in the peak of AC season down here. I wouldn't use them for any job considering this experience. Don't call HELP for an estimate. The $79.00 charge will turn into a lot more once they step foot in the house. I can only imagine what they would have done if we had hired them to replace the unit. I am certain that whatever price I had been quoted would have doubled upon completion.
Description of Work: Gave estimate, did bait and switch

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$178

Michael H.
11/2013
3.0
heating & air conditioning/hvac
  + -1 more
Everything worked when they left. They were nice, but I didn't feel comfortable with them.
Description of Work: They worked on my AC unit and added freon.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$500

Debra A.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time, finished on time and did it for the quoted amount.
Description of Work: Reran freon line when we had to remove a wall. Ran the line and diligently tested - took a while, but was done on time. Workers were very pleasant.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$895

Nguyen V.
08/2013
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
They have good customer support, and they are a very impressionable company. My family has been using them for a long time, and I haven't had any problems with them. Their price is fair, I am sure that there are other companies that are cheaper, but I like the quality of the service. They are usually booked up, but they give me a date whenever I call them.
Description of Work: I used Help Air Conditioning & Heating. They cleaned my vents.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$40

stephen T.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are always prompt, and are nice and very good. We've been using them for 30-40 years on rental properties.
Description of Work: They replaced a fuse that was out on the roof the last time they were here.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John T B.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were great. They did everything we wanted to fix. Their prices were low for what they did. That's why I was shocked. They did a very good job. The fan was a lot easier and cheaper than I expected it to be from other people that had come out.
Description of Work: Help Air Conditioning & Heating they did a fan for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John J.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have a 100 years old 3 story house with a finished attic suite. Our HVAC unit is big enough to cover the second and third floor. We can hardly feel any AC coming out of vents on the 3rd floor during summer since the roof was not insulated. We first got foam insulation done and soon we realized that the 3rd floor bedroom has no cold air flowing out of the vent. Help AC representative came out and explained in detail what options we had to increase AC flow to the bedroom. We finally decided to add another duct and to correct the duct with low air flow. They gave a very reasonable quote. Two technicians came out early in the morning. They were very respectful and worked efficiently. The final prize was much less than what they originally thought going to cost us. They really cleaned the work area well. Now we have a cold 3rd floor suite. I would use them again.
Description of Work: 3rd floor AC duct was blocked that needed to be opened up. They installed a second duct and a vent opening to increase flow to our attic bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Sally S.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Great. Help is highly recommended.
Description of Work: I had been out of town and when I got home very late Thursday night, no info was recorded on my thermostat. I reset the circuit breakers and main power switch to my a/c u it: nothing. I called Help at 6:30 Friday morning and spoke to the answering service. A representative of Help called me before 7:00 and a service rep was at my apartment by a little after 8:00 a.m. Before 10:00 the issue was diagnosed and fixed. Great response and service. I have used Help in the past and will continue to use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Karen F.
09/2011
2.0
heating & air conditioning/hvac
  + -1 more
HELP was able to send a technician the next day but charged $169.00 for a service call and told me the coil was bad. When I balked at the cost of the service call they agreed to deduct $100.00 if they replaced the coil but their price was $110 more than than 2 other quotes I received and their lead time to get and install the part was 5 days. The contractor I went with finished the job in 2 days for $110.00 less. I'll never call HELP again. There are better A/C contractors available that charge more reasonable prices.
Description of Work: My A/C wasn't cooling. When the HELP technician arrived he performed a continuity check on the outside unit and checked the circuit breakers on the inside unit. His total time to diagnose the problem was approximately 35 minutes.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$169

Barbara B.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
I was very satisfied with the work done. The office staff that made contact with me via the telephone was excellent. Very polite, efficient, and helpful. My relationship with this company has just begun but I expect it to be long long term.
Description of Work: My A/C drain was clogged and needed to be blown out. I sent an e-mail very late on a Sunday night to HELP Air Conditioning based on a recommendation from my plumber. I had a return call around 7:30 AM the very next mornng and someone came out the same day. I was so impressed with their service that I signed up for their maintenance program. Their fees are clearly stated up front. They have several different categories that repairs fall into and it is a set price for the service based upon which category the repair falls. They charge by the job performed, NOT by the hour. They are very prompt and responsive. They charge by the job - NOT by the hour. (a HUGE plus in my opinion) The workmanship seems excellent. After correcting the immediate problem of the clogged drain and upon signing up for the maintenance program, they immediately scheduled the next service for maintenance on both of my units. They did a very thorough job cleaning and checking all components. i would definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Jessica D.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
They have always been very prompt. I have no complaints about them. I would use their services in the future too.
Description of Work: I used Help Air Conditioning &Htga for air conditioning services. I used their services two months ago.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Ronnie M.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
We have used them for years and are on a yearly maintenance contract. They have been very professional and come out at their appointed time. I can't say enough about them. Their quality of service is very good. I will use them again in the future.
Description of Work: I used Help Air Conditioning & Heating to service my air conditioner for the summer season.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marco B.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
The guy called me when he was on his way and performed his work professionally and was able to get me signed up on a maintenance plan. Because the back office personnel had faxed me the pricing, I knew what I want before he came out, and I knew I could be comfortable with their pricing before they came out.
Description of Work: I called this company to perform some routine maintenance on my unit as well as assess possible repairs. I also asked them to send me information about their various maintenance plans. Throughout the week I had called asking questions and working on scheduling and they were very professional and helpful. They were very responsive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300
    • 1(current)
    • 2

Contact information

1309 Dealers Ave, New Orleans, LA 70123

www.helpserviceco.com

Service hours

Monday:
7:00 AM - 5:30 PM
Tuesday:
7:00 AM - 5:30 PM
Wednesday:
7:00 AM - 5:30 PM
Thursday:
7:00 AM - 5:30 PM
Friday:
7:00 AM - 5:30 PM
Saturday:
7:30 AM - 12:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Help Air Conditioning & Heating is currently rated 4.5 overall out of 5.

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 7:30 AM - 12:00 PM

Help Air Conditioning & Heating accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Help Air Conditioning & Heating offers free project estimates.
Yes, Help Air Conditioning & Heating offers eco-friendly accreditations.
No, Help Air Conditioning & Heating does not offer a senior discount.
No, Help Air Conditioning & Heating does not offer emergency services.
Yes, Help Air Conditioning & Heating offers warranties.
Help Air Conditioning & Heating offers the following services: Air conditioning, heating, talking thermostats & duct cleaning.

Contact information

1309 Dealers Ave, New Orleans, LA 70123

www.helpserviceco.com

Service hours

Monday:
7:00 AM - 5:30 PM
Tuesday:
7:00 AM - 5:30 PM
Wednesday:
7:00 AM - 5:30 PM
Thursday:
7:00 AM - 5:30 PM
Friday:
7:00 AM - 5:30 PM
Saturday:
7:30 AM - 12:00 PM