Glass Doctor of Greater New Orleans

It. didn't. Called twice and spoke to Sherolyn who gave me a rogh estimate based on type and size and I said that would be fine. She said she would call me next week and that was two weeks ago.

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Very reputable company. Choose them over SafeLight Auto anytime...

Drew called & met me to see what needed to be done. He said the office would call in a few days with an estimate. I never got a call from the office or received a written estimate. I called the office numerous times and was always told they were waiting on a price from the glass supplier. Finally I gave up calling them.

I asked if I could speak to technician before he came out to avoid the $75 investment. I was told they would speak to the technician and advise me. I was later told that the technician had came out and measured the door, while someone was home, but didn't advise anyone of the inspection. At this time I was told that the price of the side lights had doubled. I attempted to explain that this is the reason I didn't want to put a deposit down before someone could see the door. At this point, I was yelled at and cursed at. I was informed that the company was not doing the ****ing side lights and that they were going to install the panes on the door and door only. At this point I advised the company that they would not be installing the panes in the door and that I'm disputing the charge for a service call. I was not notified prior to the technician's arrival (as promised) or even notified when the technician arrived. Sharilyn was extremely rude to both my fiance and myself, the customer service was absolutely horrific. I was screamed at when being informed what this company would and would not do. As the customer, I should be able to determine which services the company will and will not perform. Nearly every other business offers a free estimate which includes inspecting the project to determine an accurate estimate.

The dispatcher called the day before to schedule a 2-hour window within which the technician would arrive at my home to perform the work. When he was detained, both the dispatcher and the technician called again to say he would be a bit later than anticipated, but he still arrived within the scheduled time. The technician was personable and professional. The windshield was replaced in my driveway, the work was neatly done within a reasonable period of time, and the price was reasonable compared to other similar services in the area. I appreciated the additional calls since I had taken off of work, and it was nice to have an updated estimate of when he would arrive. I have driven through several heavy rains (and carwashes) since installation, and the windshield shows no sign of leakage. Loved the convenience of having them come to me!

I called and they showed up the same day at the scheduled time. Work was completed nice and neat and the price was not to bad. I think around $120. Fast, efficient, and neat what more can you want I will definitely use them again

Initially they responded very quickly even for a rainy day. My window screen was hooked and the technician could not replace the broken glass. The technician, Jeff called to relay this info. I told him the window was painted shut. IF we could not unstick the window, I asked him my options. He said he could tear open the screen. We got the window open and unhooked the screen. I called Jeff to let him know the screen was unhooked so the screen did not have to be torn. He asked if he could come at 6-7am the following day. I told him no one was there so he could come anytime. Jeff was very personable and professional. I asked him to give me an estimate on reglazing all the windows. They placed the receipt on the door before the job was completed so I could give it to the tenants that evening. They were very accommodating in this regard. That evening when I arrived at the house, the screen was torn! The owner said it was already torn, and the poor caulking was due to the rainy weather. She said they would come and re do the caulking only. She did add I should of been told the screen was torn before they started the job. She added the screen was old anyway. I saw the screen the day before and there was no tear and I did a walk through that day since it was the tenants last day and I was getting the keys from them that evening. IF there was a tear I would of asked the tenants about it? IF there was a tear then why did I have to go and unhook the screen? I have pictures of the damage. There is a screwdriver like tear in the screen and the edges of the screen are very clean. The caulking not only is very wavy but has gaps in it. It seems a second technician, Drew, may have done the actual work.

I got a call back the morning after I first called, which was fine. That was Wednesday morning. The woman told me that one of the employees would get back to me, possibly not Wednesday. On Friday, around noon, the woman called again asking if I was still interested. I told her that I was, and about 30 minutes later a guy called to tell me he'd be there in a few minutes. I was not impressed by the fact that all day Thursday went by without a call, at least saying it would be another day. I had two windows I wanted work on. One he told me they would have to order, and the price he quoted for a repair was almost $200. It is a relatively small window. I am pretty sure I could get a new window installed for not much more than that, with some of the specials I find in the home flyers. Then, he wanted to charge $80 to replace a 8 in by 12 in piece of glass. I had paid half that for a much larger window just a couple of years ago, so I asked whether it had something to do with the fact that it was a wood frame, or some other reason for the high cost. He claimed that is just what it costs. I really need the window fixed, so I said, okay then. Then, he proceeds to tell me that he doesn't have his taller ladder, so he'll have to come back next week. At that point, I showed him the door. I would never use this company.