Hardwood Flooring Sales and Installation, Flooring Sales and Installation
About us
Floorcrafters has been serving New Orleans' flooring needs for over 40 years. We serve both residential and commercial customers with pride, craftsmanship and integrity.
Business highlights
51 years of trusted experience
Services we offer
We offer all services related to hardwood floors: residential and commercial refinishing, installation, repairs, and wood sales. We also install tile floors. We are skilled in working with historic buildings, and offer warranties, dust-free services, and fast, free estimates.
The team at Floorcrafters did an excellent job replacing sections of my damaged hardwood floor in 2 rooms. The workmen showed up early each day and finished the job in 3 days (from repair to final staining). They stained the new wood to perfectly match the original existing hardwood floors. I received bids from 2 other companies and their price was a bit less than the other two. I highly recommend them for hardwood floor repair!
Description of Work: Replacement of damaged hardwood flooring in two rooms of my primary residence.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Patty F.
06/2018
4.0
hardwood floor
+ -1 more
All was good except the logistics. The team showed up crazy early with no advance warning. I was then told it would take three days. It took seven, each day starting crazy early. It was not the workers' fault. They were consummate pros, gentle with my property, though one routinely overstepped his boundaries until told not to by me. I would definitely recommend Tony and Gerson again. But I'd question how badly I could be so disrupted by the company organizers. All in all I'm glad to see how my house looks. For an excellent piece of work, I recommend Floorcrafters.
Description of Work: Floors refinished; one room needed carpeting removed so flooring could be restored
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$3,140
Mike K.
11/2017
4.0
hardwood floor
+ -1 more
Ok. Slow to return calls, schedule repairs. Did fine once they started.
Description of Work: Repair of buckled wood floor, approx 40 sq ft.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$1,800
Olive D.
07/2017
5.0
hardwood floor
+ -1 more
The work crew came into my home and immediately began working, they were very professional in every way. The company also has a supervisor on the site at all times, so if I had any questions they were there to help and so I wouldn't interfere with the job.
Description of Work: My original floors were sanded and refinished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,800
jennifer R.
07/2017
5.0
hardwood floor
+ -1 more
Very smoothly. Certainly helped that i was able to stay somewhere else whilst the work was being done. The 'main' workman clearly knew what he was doing. I am very pleased with the outcome.
Description of Work: Refinishing hardwood floors in 3 rooms of my house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Response from Floorcrafters New Orleans
[Member Name Removed], Thank you for your positive review! It was a real pleasure working with you and doing your floors, and we are so pleased that you are happy with the floors and the process. Call us anytime!
richard T.
07/2016
5.0
hardwood floor
+ -1 more
Great. Completed the work in three days (had estimated five) and the result was excellent. Good communication, workers were very efficient and excellent craftsmen. Was very pleased and would recommend.
Description of Work: Pulled up old hardwood floors and carpet in hallway and four bedrooms. Replaced with new hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,800
susan N.
07/2016
5.0
hardwood floor
+ -1 more
Outstanding work. Prompt, courteous crew.
Description of Work: Refinish hardwood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cuyler B.
01/2016
5.0
flooring contractor, hardwood floor
+ 0 more
They actually listned to the fact that I did not want all scratches and dents sanded out of my old floors, and just sanded far enough down to get through old poly so they had clean surface to re coat. Floors look great, there was one small missed spot but they came out the next day to recoat that area and the fix blended in very nicely. There were no noticeable thick puddles of poly and very few little bits of dust, dirt and debris in the final coat. They were clean, considerate and professional. I will use them again.
Description of Work: Installed some reclaimed pine flooring, installed bullnose to match existing flooring sand all down and put on three new coats of polyurathane.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,400
Mary Ann B.
05/2015
5.0
flooring contractor, hardwood floor
+ 0 more
The son, Ed came by to give me a quote. He was prompt, informative and gave me a quote on the spot. They began the work the next week. They were prompt and professional. I made a point of asking them to be careful with my cabinets and appliances as they sanded and applied the finish. They were careful and never touched the cabinets or appliances. After the third coat, the surface was still a bit rough although the overall appearance was better than expected. I called and Ed came out that same day to look at it. He agreed.with me and recommended a 4th coat. I think the experience of having a problem and the way they dealt with it really tells the story of this company to me. They are very good at what they do, but if there's a problem they handle it promtly and professionally. I would absolutely use them again.
Description of Work: They sanded and refinished a small area in my kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
Toledano ..
07/2014
5.0
hardwood floor
+ -1 more
From start to finish, the crew at Floorcrafters were a joy to work with. The floors that were re-finished look AWESOME!
Description of Work: Sand down and refinish wood floors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,150
John B.
07/2014
5.0
hardwood floor, flooring contractor
+ 0 more
I wouldn't hesitate to use Floorcrafters again. They were responsive, professional, and courteous.
Description of Work: Repaired older wood floor with water damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Amanda A.
07/2014
5.0
hardwood floor, flooring contractor
+ 0 more
They sent someone out to do an estimate the morning after I called. He was professional and quick. The estimate was emailed to me and I was a tad confused by how the options were broken out but Ed helped me through it. We made some adjustments to what I wanted and after a few weeks I finally decided to do it. We scheduled the date. I called to confirm they would be showing up and Ed returned my call to confirm. The workers arrived on time and we went through the details and they go to work. Part of this job involved moving 2 very large heavy antique armoires (which I paid more for them to do). They moved them without damaging them. The first day they removed the carpet, sanded and put one coat of sealant down. Their dust containment system is excellent. No dust anywhere in the house! Tony warned us the sealant fumes would be potent so we stayed out of the house for a few hours that evening. The floors look amazing!
Description of Work: Remove old carpet in master bedrooom, refinish & patch original hard wood floors, install molding and create transitions.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,750
claude F.
06/2014
2.0
hardwood floor, flooring contractor
+ 0 more
Unsatisfactorily. Our estimate was done by the son of the owner. At the time of the inspection he called my attention to an area that had crowning in some boards from water damage. At the time i decided not to repair that area, however a couple days later i called him and asked to have the boards sanded and he said he would add that to the estimate. When i recieved the estimate it was for such a low amount i contacted him to review the estimate. He had left out over half the charges for work to be done. He adjusted the estimate and resent it for my signature. There were areas where boards were to be replaced, areas that needed sanding and refinishing and areas that needed only screening and refinishing. Work was started promply repairs were addressed first. When repairs and sanding were done, refinishing was started. At that time i realized the additional area was not sanded and called that to the attention of the techs. They did not have that on their work order so called someone to check and get approval. The son called me and explained he had forgotten to put it on the work order but did have it included in the estimate. That section was then repaired. (poorly) On completion of the refinishing of all areas i was very disatisfied with the results. The sanding on all repaired areas had very noticable leave off marks on the floor and the finish was discolored and uneven. I informed the tech that i was very unsatisfied with the work and would not accept the job as it stood. He agreed with my opinion of the work and assigned the fault to the method he was told to use to repair the areas and the bad finishing on help he had that he was not used to working with. He said he would have to contact his boss to get direction and suggested i call him as well. The owner called me and assured me the poor work would be corrected and the finish would be improved by doing additional coats of oil base with water base overlay. At that time i asked him if he had seen the job himself, that i thought he should see it before any more work was done. He told me he had gone over everything with the tech and explained what procedures they would take and again assured me the work would be satisfactory. When everything was finished it was indeed improved. However, their remains areas that the repairs are very noticable with both uneven coloring and sanding in the middle of a nice floor. I waited a couple of days to here from the owner afer the job was completed then sent the balance due. To my knowledge, at no time was the owner or his son on the job with their employees and i feel this led directly to additional work, time and poor results.
Description of Work: repaired and refinished oak flooring.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$4,500
Response from Floorcrafters New Orleans
I visited the job with the member as soon as I knew there was a problem and am sending our best color person out to address it. The Job was done with a spot or area refinishing to lower the cost but it's sometimes difficult to get an exact match. We did additional repair work at no charge because of the customer's inconvenience. We rely on our employees experience and skill in their craft to run their jobs without our being with them and we go out as needed which is infrequent, thankfully'
Ian T.
06/2014
5.0
hardwood floor, flooring contractor
+ 0 more
They were fast and the finished product was excellent. We lived there for the next year and loved those floors. They even followed the old curved line of the carpet that was there from the 70s. They pulled out the old baseboard and replaced it when they were finished. I have no complaints.
Description of Work: We replaced old carpet on concrete with new bamboo floors that were glued directly to the concrete.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Caroline G.
08/2013
5.0
hardwood floor
+ -1 more
Ed from Floorcrafters came to give the estimate and consulted with me regarding some issues including a number of boards that would need to be replaced because of cracks and because the wrong sized boards had been used to cover what had been a register at one point. He was very helpful and knowledgeable and I appreciated the depth of his knowledge. The crew that did the work was professional and did a great job of replacing the boards, sanding, staining the new boards to match the original boards, and coating it with three polyurethane coats. They even had to replace a few more boards than we thought they would need to, but did not charge me more than the original estimate. The result is beautiful -- none of our furniture seems worthy of the floor. Floorcrafters' price was slightly less than Ron Del's estimate and I appreciated Ed's knowledge and willingness to think through my options with me. My sense from talking to friends who've worked with both is that they're comparable in terms of what you get. I can't imagine being more satisfied -- my wife considers it one of our best purchases ever.
Description of Work: Replaced a number of boards and refinished the 400 sf front room of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,875
James L.
10/2012
5.0
hardwood floor
+ -1 more
Floorcrafters is a very professional company. They came out and took measurements. They emailed and faxed the estimate to me. They showed up on time and completed to work in a timley fashion. They floors are beautiful. They did everything I needed. One stop hardwood shopping. I will use them again.
Description of Work: Hardwood Floors Installed Doors Cut Picked Up Flooring Moved and reinstalled vanity Removed Trash
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Ian T.
08/2012
5.0
hardwood floor
+ -1 more
They worked fast, the quality was high and the owner and his son are great guys, from my interactions with them.
Description of Work: They did an excellent job of installing bamboo floors directly onto our concrete slab that was found underneath our old carpets.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
David Z.
11/2011
5.0
flooring contractor, hardwood floor
+ 0 more
They are fantastic. In terms of the charge, each house is going to be different depending on how much you build on. We had four bidders. We asked them to pickle the floors, which is sort of basically if you give a white wash. They are the only ones who knew or understood how to do it and they did a great job. They also white washed the natural wood floors. We have natural wood floors and pickled floors. They are better than we imagined. These floors are over ninety years old. I would absolutely use their services again in the future.
Description of Work: I used the services of Floorcrafters New Orleans to do our floors. For the past two weeks, they have been working in our house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Marcela L.
04/2011
4.0
flooring contractor, hardwood floor
+ 0 more
Mr. Young was initially very responsive and flexible with the start time of the job. The only issue with the work is that he time it would take to do the job was way off. He estimated 3-4 days, it took 6. While delays are expected, and he did tell me it was possible, I asked him to call me if the job would not be done on time so I could make arrangements to stay someplace else when i came back into town. He did not call me, I found out he would be late when I checked in with him the day I was coming back into town. If you have a flexible schedule, then they really do a great job. The floors came you beautifully and the replaced boards on the late 1800's floors are a perfect match to the existing flooring.
Description of Work: Provided refinishing of living room hardwood floors and replacement of damaged boards on late 1800's hardwood floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0
Yes, I recommend this pro
$2,000
Response from Floorcrafters New Orleans
Thank you very much for your review. We apologize for the delay you experienced, and hope that we might make the inconvenience up to you. At times, when working with multiple historic and pre-1900's homes at the same time, needs can arise that throw our schedule off. We are glad that you were pleased with the work, but regret that we did not communicate more effectively about the delay. Please contact us to discuss how we might increase your satisfaction.
John V.
01/2011
5.0
hardwood floor
+ -1 more
The are a New Orleans company, other than that I don't think there is anything unique about them. They showed up on time and gave me a reasonable quote. There wasn't anything special about it, it was as you would expect it to be.
Description of Work: Floorcrafters gave me an estimate for repairs and refinishing.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Greg N.
11/2009
5.0
hardwood floor
+ -1 more
I'll probably end up using them. They have gotten good reviews. The price they gave me seems fair; it's lower than the competition. They seem very professional and knowledgeable.
Description of Work: They have done an estimate for a job redoing our hardwood floors.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CYNTHIA R.
10/2009
5.0
flooring contractor
+ -1 more
I liked them. The work done by them was great and gorgeous. They gave me a great price. The workmen showed up on time. I think it’s a business run by a father and a son. I dealt with them again when I was in New Orleans, as I needed an estimate to refinish all the floors, but didn’t get the work done as I couldn’t afford it. They were very polite and soft spoken. They were very accommodating. The stairwell still looks beautiful. I would use them again if I can afford the price.
Description of Work: Floorcrafters refinished the stairwell for me in 2006.
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Floorcrafters New Orleans is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: Closed
Floorcrafters New Orleans accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Floorcrafters New Orleans offers free project estimates.
Yes, Floorcrafters New Orleans offers eco-friendly accreditations.
No, Floorcrafters New Orleans does not offer a senior discount.
No, Floorcrafters New Orleans does not offer emergency services.
Yes, Floorcrafters New Orleans offers warranties.
Floorcrafters New Orleans offers the following services: We offer all services related to hardwood floors: residential and commercial refinishing, installation, repairs, and wood sales. We also install tile floors. We are skilled in working with historic buildings, and offer warranties, dust-free services, and fast, free estimates.