Floorcrafters New Orleans

The team at Floorcrafters did an excellent job replacing sections of my damaged hardwood floor in 2 rooms. The workmen showed up early each day and finished the job in 3 days (from repair to final staining). They stained the new wood to perfectly match the original existing hardwood floors. I received bids from 2 other companies and their price was a bit less than the other two. I highly recommend them for hardwood floor repair!

All was good except the logistics. The team showed up crazy early with no advance warning. I was then told it would take three days. It took seven, each day starting crazy early. It was not the workers' fault. They were consummate pros, gentle with my property, though one routinely overstepped his boundaries until told not to by me. I would definitely recommend Tony and Gerson again. But I'd question how badly I could be so disrupted by the company organizers. All in all I'm glad to see how my house looks. For an excellent piece of work, I recommend Floorcrafters.

Ok. Slow to return calls, schedule repairs. Did fine once they started.

The work crew came into my home and immediately began working, they were very professional in every way. The company also has a supervisor on the site at all times, so if I had any questions they were there to help and so I wouldn't interfere with the job.

Very smoothly. Certainly helped that i was able to stay somewhere else whilst the work was being done. The 'main' workman clearly knew what he was doing. I am very pleased with the outcome.

Great. Completed the work in three days (had estimated five) and the result was excellent. Good communication, workers were very efficient and excellent craftsmen. Was very pleased and would recommend.

Outstanding work. Prompt, courteous crew.

They actually listned to the fact that I did not want all scratches and dents sanded out of my old floors, and just sanded far enough down to get through old poly so they had clean surface to re coat. Floors look great, there was one small missed spot but they came out the next day to recoat that area and the fix blended in very nicely. There were no noticeable thick puddles of poly and very few little bits of dust, dirt and debris in the final coat. They were clean, considerate and professional. I will use them again.

The son, Ed came by to give me a quote. He was prompt, informative and gave me a quote on the spot. They began the work the next week. They were prompt and professional. I made a point of asking them to be careful with my cabinets and appliances as they sanded and applied the finish. They were careful and never touched the cabinets or appliances. After the third coat, the surface was still a bit rough although the overall appearance was better than expected. I called and Ed came out that same day to look at it. He agreed.with me and recommended a 4th coat. I think the experience of having a problem and the way they dealt with it really tells the story of this company to me. They are very good at what they do, but if there's a problem they handle it promtly and professionally. I would absolutely use them again.

From start to finish, the crew at Floorcrafters were a joy to work with. The floors that were re-finished look AWESOME!

I wouldn't hesitate to use Floorcrafters again. They were responsive, professional, and courteous.

They sent someone out to do an estimate the morning after I called. He was professional and quick. The estimate was emailed to me and I was a tad confused by how the options were broken out but Ed helped me through it. We made some adjustments to what I wanted and after a few weeks I finally decided to do it. We scheduled the date. I called to confirm they would be showing up and Ed returned my call to confirm. The workers arrived on time and we went through the details and they go to work. Part of this job involved moving 2 very large heavy antique armoires (which I paid more for them to do). They moved them without damaging them. The first day they removed the carpet, sanded and put one coat of sealant down. Their dust containment system is excellent. No dust anywhere in the house! Tony warned us the sealant fumes would be potent so we stayed out of the house for a few hours that evening. The floors look amazing!

They were fast and the finished product was excellent. We lived there for the next year and loved those floors. They even followed the old curved line of the carpet that was there from the 70s. They pulled out the old baseboard and replaced it when they were finished. I have no complaints.

Unsatisfactorily. Our estimate was done by the son of the owner. At the time of the inspection he called my attention to an area that had crowning in some boards from water damage. At the time i decided not to repair that area, however a couple days later i called him and asked to have the boards sanded and he said he would add that to the estimate. When i recieved the estimate it was for such a low amount i contacted him to review the estimate. He had left out over half the charges for work to be done. He adjusted the estimate and resent it for my signature. There were areas where boards were to be replaced, areas that needed sanding and refinishing and areas that needed only screening and refinishing. Work was started promply repairs were addressed first. When repairs and sanding were done, refinishing was started. At that time i realized the additional area was not sanded and called that to the attention of the techs. They did not have that on their work order so called someone to check and get approval. The son called me and explained he had forgotten to put it on the work order but did have it included in the estimate. That section was then repaired. (poorly) On completion of the refinishing of all areas i was very disatisfied with the results. The sanding on all repaired areas had very noticable leave off marks on the floor and the finish was discolored and uneven. I informed the tech that i was very unsatisfied with the work and would not accept the job as it stood. He agreed with my opinion of the work and assigned the fault to the method he was told to use to repair the areas and the bad finishing on help he had that he was not used to working with. He said he would have to contact his boss to get direction and suggested i call him as well. The owner called me and assured me the poor work would be corrected and the finish would be improved by doing additional coats of oil base with water base overlay. At that time i asked him if he had seen the job himself, that i thought he should see it before any more work was done. He told me he had gone over everything with the tech and explained what procedures they would take and again assured me the work would be satisfactory. When everything was finished it was indeed improved. However, their remains areas that the repairs are very noticable with both uneven coloring and sanding in the middle of a nice floor. I waited a couple of days to here from the owner afer the job was completed then sent the balance due. To my knowledge, at no time was the owner or his son on the job with their employees and i feel this led directly to additional work, time and poor results.

Ed from Floorcrafters came to give the estimate and consulted with me regarding some issues including a number of boards that would need to be replaced because of cracks and because the wrong sized boards had been used to cover what had been a register at one point. He was very helpful and knowledgeable and I appreciated the depth of his knowledge. The crew that did the work was professional and did a great job of replacing the boards, sanding, staining the new boards to match the original boards, and coating it with three polyurethane coats. They even had to replace a few more boards than we thought they would need to, but did not charge me more than the original estimate. The result is beautiful -- none of our furniture seems worthy of the floor. Floorcrafters' price was slightly less than Ron Del's estimate and I appreciated Ed's knowledge and willingness to think through my options with me. My sense from talking to friends who've worked with both is that they're comparable in terms of what you get. I can't imagine being more satisfied -- my wife considers it one of our best purchases ever.

Floorcrafters is a very professional company. They came out and took measurements. They emailed and faxed the estimate to me. They showed up on time and completed to work in a timley fashion. They floors are beautiful. They did everything I needed. One stop hardwood shopping. I will use them again.

They worked fast, the quality was high and the owner and his son are great guys, from my interactions with them.

They are fantastic. In terms of the charge, each house is going to be different depending on how much you build on. We had four bidders. We asked them to pickle the floors, which is sort of basically if you give a white wash. They are the only ones who knew or understood how to do it and they did a great job. They also white washed the natural wood floors. We have natural wood floors and pickled floors. They are better than we imagined. These floors are over ninety years old. I would absolutely use their services again in the future.

Mr. Young was initially very responsive and flexible with the start time of the job. The only issue with the work is that he time it would take to do the job was way off. He estimated 3-4 days, it took 6. While delays are expected, and he did tell me it was possible, I asked him to call me if the job would not be done on time so I could make arrangements to stay someplace else when i came back into town. He did not call me, I found out he would be late when I checked in with him the day I was coming back into town. If you have a flexible schedule, then they really do a great job. The floors came you beautifully and the replaced boards on the late 1800's floors are a perfect match to the existing flooring.

The are a New Orleans company, other than that I don't think there is anything unique about them. They showed up on time and gave me a reasonable quote. There wasn't anything special about it, it was as you would expect it to be.

I'll probably end up using them. They have gotten good reviews. The price they gave me seems fair; it's lower than the competition. They seem very professional and knowledgeable.

I liked them. The work done by them was great and gorgeous. They gave me a great price. The workmen showed up on time. I think it’s a business run by a father and a son. I dealt with them again when I was in New Orleans, as I needed an estimate to refinish all the floors, but didn’t get the work done as I couldn’t afford it. They were very polite and soft spoken. They were very accommodating. The stairwell still looks beautiful. I would use them again if I can afford the price.