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DELTA CABINETRY OF NEW ORLEANS

3.0(
2
)

Countertops and Backsplashes, Cabinet Making

About us

CLOSED AT 2:00 ON FRIDAY.

Services we offer

COUNTERTOPS & CUSTOM CABINETS.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.5
value
3.5
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Write a review
Showing 1-2 of 2 reviews
Stephen L.
09/2015
5.0
countertops
  + -1 more
Top quality, on time and on budget.
Description of Work: Remodel Kitchen
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
joan D.
06/2014
1.0
countertops
  + -1 more
unknown
Description of Work: The owner of this business, Damon, is attentive when you order cabinets, very talkative when paying deposit. After the sale it is impossible to reach him. He does not answer the phone or emails - I had to get the legal system involved to obtain cabinet doors. He wanted full payment for doors before I saw them and totally ignored the fact that I had paid for installation, told me to put doors in my car. I explained had no problem paying balance but due to his lack of response and various stories as to when the doors would be ready I now doubted the doors even existed. Because of legal measures (certified letter, attorney)I was able to get doors, put doors in my car - would figure out hanging the doors later. Doors were inferior, shoddy quality - would not use this company ever again and strongly advise that someone looking for kitchen cabinets please do not use this company. It has been a difficult ordeal.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,381
Response from DELTA CABINETRY OF NEW ORLEANS
As a representative of Delta cabinets, we regret that any past customer has left desponded enough to write such a nasty review. We try very hard. As hard as we try, we cannot satisfy 100% of people, 100% of the time as we wish we could. The above complaint stems from one VERY RARE instance where the customer just did not have an adequate budget to fund the amount of work they needed to sell their property. Lacking funds to have us provide a complete, installed product, this homeowner opted to take on ½ the tasks of the renovation themselves, which some, definitely should have been left to our qualified professionals, and we informed them of this right up front.. IE: Measuring for cabinetry, Installing the cabinet doors, Installing door pulls, Etc. We did everything we possibly could to help. In fact, we may have tried a little too hard. In the end, it fell short of satisfying the customer and we got assigned the blame. There was no way we could provide custom cabinets and countertops with professional installation for $1300. In hindsight, a flat “Sorry, We cannot do it” might have been better. Instead, we attempted to consult the customer through to achieving the kitchen they wanted by providing the materials, along with consultation which involved them doing some of the legwork. The entire project was very strange and performed in a very unconventional manner due to lack of operating funds. Ordinarily, we do entire projects from start to finish including measure-up, build, finish and install everything. Renovations are tough! Even tougher when attempting to coordinate tasks around a homeowner who is strapped for funds and trying to do ½ the work themselves. Ultimately, We accept the responsibility of our actions despite our good intentions. We did see things through to an amicable resolution and have made all requested restitution. We formally apologize to this customer for any inconvenience and thank them for helping us add to our ongoing education, and learning of the business we are in. This one, very rare instance is an absolute anomaly. We have THOUSANDS of satisfied customers going back 30-YEARS. Hundreds are recent, and dozens are current and/or in-progress. We are happy to provide references on request to ANYONE who asks. If discrepancies like this were of normal practice at Delta Cabinets, These agencies, Angie’s, BBB, and others of the like would be flooded with complaints. We are a solid, Louisiana, family owned business that has stood the test of time and have deep, solid, credentials and roots to prove it. We are proud to hold and have held 100% clean records for almost 30 years with all Metro NOLA Parish Courts, Secretary Of State, State Attorney’s Office, BBB (Better Business Bureau, CMA (Cabinet Makers Association), NKBA (National Kitchen and Bath Association), and more. If you would like more details of this case/instance, or want other references of customers who shout our praises, please ask. We are glad to talk openly about this and all other aspects of our business. We are in business for over 30 years. We have combined experience of over 200-Years in our staff. We do Top Quality work at an Affordable price. We would love the opportunity to enhance your home. Please visit our website and Facebook page at www.DeltaCabinetProducts.com and “Facebook: Delta Cabinets of New Orleans”.

    Contact information

    304 HORD ST, New Orleans, LA 70123

    www.deltacabinetproducts.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Countertops and Backsplashes,
    Cabinet Making

    FAQ

    DELTA CABINETRY OF NEW ORLEANS is currently rated 3 overall out of 5.
    DELTA CABINETRY OF NEW ORLEANS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, DELTA CABINETRY OF NEW ORLEANS offers free project estimates.
    No, DELTA CABINETRY OF NEW ORLEANS does not offer eco-friendly accreditations.
    No, DELTA CABINETRY OF NEW ORLEANS does not offer a senior discount.
    No, DELTA CABINETRY OF NEW ORLEANS does not offer emergency services.
    No, DELTA CABINETRY OF NEW ORLEANS does not offer warranties.
    DELTA CABINETRY OF NEW ORLEANS offers the following services: COUNTERTOPS & CUSTOM CABINETS.

    Contact information

    304 HORD ST, New Orleans, LA 70123

    www.deltacabinetproducts.com