Comfort Engineered Systems Inc

I left a $9,000 deposit with Comfort Engineered Systems over 11 months ago to have a home generator installed. 6 months passed without any follow up by the company. I then placed 15 calls/messages to the company’s voicemail and answering service without ever receiving a single return call. I was finally left with no choice but to physically show up at the company’s office and demand to speak to the owner (Edward Perez). He claimed he never received any of my call and “just by coincidence” I was “next on the list” to have a generator installed. Five more months went by without any contact from the company. I placed another dozen calls to them, none of which were returned. Again, left with no other option I again had to physically show up at the company’s office to get a response as to why I was being completely ignored after having left a $9,000 deposit. When I got to the company’s office it was completely empty although the company’s name was still on the door. Fortunately there was another tenant in the building who informed me that Comfort Engineered had vacated the premises several months earlier and he thought they may have moved to Harrahan. The company’s website still listed the previous address so I had to do some detective work to find the location of their office in Harrahan. I again physically showed up at the company and requested a return of my deposit since over 11 months had passed, I had never received a single communication from the company and they were continuing to ignore my telephone messages. I would like to hand my full deposit returned so that I can move on with my project with someone else. Mr. Perez told me that “we do not return any deposits after 3 days” and again, by coincidence, I was “next on the list”. I told him that if I did not receive a refund of my deposit I was going to pursue legal action and walked out. Mr. Perez ran after me in the parking lot saying he could install my generator next week. Mr. Perez is the most dishonest businessman I have met in 30 years of doing construction/renovation work. Stay away from this guy like the plague.

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The upgrade to a new Carrier system went splendidly. The CES guys were punctual, knowledgeable, and easy to work with - and around. In & out in roughly 48 hours, they brought the comfort back to my metro New Orleans home & office. Thanks, CES. And thanks, Ed Perez/

We've used them for 20 years. We would use them again in the future.

We bought a couple of heating units from them over the course of years. We're very pleased with their service and we wouldn't change.

The installer did everything to perfection. Centred it on our blocks. Then explained everything about the operation of our generator so we could understand all very very professional

He was really really good with follow through and quote. He gave me a number of different options in case on Maytag IQ system was too expensive. He gave me a second option and then an alternate type of air conditioning so obviously he did want to do the work so he was very thorough in offering options as well as what I would request to quote on and I like that. He got back to me relatively quickly.

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It has always gone very well. The techs are cooperative, prompt, efficient, and always accomplish the tasks.

Excellent! The price was great, and the system is fantastic. One of the best purchases I have made, as I am saving $$$ on my electric bill. All representatives from Comfort Engineered Systems were personable and qualified. I really appreciated their communication and honesty. Prior to the sale, a whole home energy evaluation was performed to make certain I would purchase the correct size unit. The installation went smoothly, and the work was top notch. Workers always arrived on time. They kept me informed about their progress and completion date. My new Maytag is an energy saver, and it has performed flawlessly. I even get compliments on the unit from visitors who spot it in my yard (it is a beauty to behold). Also, the unit is very quiet so there is no problem with loud, annoying noise when outside. The entire experience working with Comfort Engineered Systems was pleasant. I would definitely purchase from them again, and I plan on using their services for my upcoming solar panel project. I highly recommend this business without hesitation. Call them, you won't be disappointed.