Capital Improvement

Do not use this company. Very poor workmanship and no customer service. I have mildewed windows on the two windows they installed. Had 10 windows installed by another company at the same time with no issues. Capital Improvement agrees they are moldy. They say there is no warranty. Please find a professional company.

We sincerely wanted to use Capital Improvement for a bathroom renovation. The initial outreach from two supervisors was exceptional. Then, one of them left the company and the other was non-responsive. I reached out a few weeks later to the main line and was told someone would contact me. When William finally reached out after weeks, he was difficult and unprofessional. He would was not willing to be flexible or do the research on the prior communication with the other employees, instead insisting we start all over with another home visit and take off more time from work. I explained the company already had all of our measurements and had already seen the home, but he wanted to do it his way. Finally, he agreed to reach out to the other employee to get the info and said he would be back in touch. He never reached out. A few weeks later, I reached out to the main line again and William was again difficult to work with and unprofessional. He clearly has no intention of serving the customer or providing high quality customer service. He has no intention of working with the customer but instead things must be done exactly the way he wants, including times to meet. This is exceptionally frustrating as we wanted to work with Capital Improvement after our initial meeting but clearly would not do so now. I would not recommend this provider to anyone.

They arrived at the site later than scheduled. Installed the windows the best they can, as we are learning now. The sales person emphasized that if anything is wrong with any of the windows, the window part will be replaced promptly. One of the front windows had misaligned grids between the top and bottom sashes. We were promised that the sash with misaligned grids will be replaced; the necessary window information was supposedly recorded, but we never heard back from the sales representative even after multiple calls to the company office. For the past four months we have been renovating our house. The changes to the house triggered a safety code requirement to install larger windows on the second floor. My husband, I, and our builder attempted multiple times to contact Capital Improvements for a quote for new windows in order to ensure that they match with the windows on the rest of the house. At this point we wanted to give the company another chance. However, no one contacted back any one of us. We resorted to going to the office in person where we were given the sales representative's cell phone number. To make the long story short: Capital Improvements gave our builder a quote for the two new windows after multiple requests and exchanges. The quote was delaying the project and when it finally arrived, it the prices were rather high. We had already got an alternative quote that turned out significantly lower than the one from Capital Improvements and had decided to buy the windows from the alternative provider in order to keep the project on track.

In about August of 2012, whenever it rained, water started leaking at the inside wall of the house along the edge of the ceiling. Since I had a 40 year warranty from Capital Improvement, I called them and spoke to Mr. William Hale, owner of the company. I had to contact Mr Hale several times to finally get him to come and inspect the damage. Mr.Hale did not even want to inspect the roof and was only interested in denying responsibility for any roof problem. I contacted a licensed roofer who ended up repairing the problem. He gave me a written statement which stated the following: and quot; The original roof was installed wrong, the wood became rotten as a result of improper wall flashing. Flashing used was siding material. Starter strip or aluminum was bent over. Also shingles buckled, not enough room for expansion (cut too tight). As a result water leaked at the inside wall of the house. and quot; The total price of the repair of the roof and inside wall including labor and materials was $1,150.00. UPDATE (08/21/2014): In response to Capital Improvement's response: He stated that he offered to help me fix the issue, but he never offered to do that. He was trying to get out of it. He had an excuse for everything. It wasn't his fault, and quot;it has to be the shingles. call the shingles people.and quot; He was saying everything he could to get out of helping me with it. I had another roofer come in to fix the problem and he stated that the leak was caused by faulty workmanship on the roof and it was not the shingles. I have a written statement from that roofer in stating it was faulty workmanship. Capital Improvement gave me a 40-year warranty on the roof and it was only 8 years old when this problem occurred.

Did not use Capital for any of the work after establishing that the contractor's fee was to go to me not to them was they told me. Had windows installed at a lower cost, had all the repairs completed in a timely fashion by various different contractors. Update: It should be noted that the percentage called "general contractor's fee," is a fee that IS available to the consumer and is not supposed to be automatically assessed by any contractor. One can serve as their own "general contractor." It has NOTHING TO DO WITH "POCKETING" anything as stated, rather negatively, by this contractor. I used several contractors and none asked what the insurance company was paying, nor did they ask for a percentage for "general contraltos fees. In addition, I called my insurance company and they stated that the fee was mine as I found different contractors to do the different repairs....doing what a general contractor. I was the general contractor, hiring different contractors to complete the work! It is amazing that some companies fail to remember that, "You can fool some of the people some of the time, but not all of the people all of the time!" That was not the only reason for the low evaluation: over priced, hard sell, AND the contractor's fee issue. Most of the companies I have dealt with have had very positive evaluations. Not this one.

The work the subcontractors did was good from the contractor whom built the patio and the roof to the electriction who did all the wiring the for flood lights and both ceiling fans to the co.that installed the facial (vinyl ceiling) the problem started with the non communication of the provider,they seemed to know nothing about communicating with the customer.before starting the job they sent a tractor trailer full of wood and other building material to my home and no one had notified me,plus I had not been granted a permit yet.I told driver I refuse to accept it, that I had no knowledge of this delivery,I called the provider to let them know how displeased I was and later spoke to the owner about it,he said said he knew they had a problem and would try to correct it , he didn't the communication problems only got worse every step of the way.I will never use Capital Improvement again and strongly regret ever doing business with them!!!

Crews had no training on how to install roll down shutters. 3 crews tried to install bored 2 inch holes through our bricks. Dropped shutters on our house bricks cracking them. Had holes that we could see outside through. Had to have the manufacturer come repair the 2 new roll down shutters and install properly. 2 years later still have holes in bricks and sheetrock. Chris Pitre was sent out to resolve issue. He said he could not guarantee fixing the damage so he told us he would give us a FULL refund. Well owner decided that was not going to happen. Company would never let us talk to Chris again. A resolution could not be agreed upon. Made a complaint to BBB. Lawsuit pending.

He was friendly and courteous.

great salesman, great presentation, good price. after we get a callgave them a check, couldn't get a call back. we were trying to coordinate with HVAC installers, Electricians, painters, plumbers..... originally told things would happen within 10 days..... NOT. After several chase down calls, the sales man tells me and quot;10 days from last weekand quot;. Would that be from last Monday or Friday? and quot;From when I put the order in.and quot; Apparently things were hung up because Hardyboard is a special order item. One may purchase that stuff at any box store, as well as Carruth Lumber, 3 blocks from my house. I was also told that their SOP was to have all the material on hand before starting in, so that accounted for the delay.... So they started on the sides, which was definitely, positively not the order of things we had agreed upon -- because, I was told, they didn't have the Hardyboard.... (We needed the back completed first for a number of reasons.) I was up in Maryland for a wedding; when I returned, on Saturday of the MEMORIAL DAY WEEKEND, I find sheets of plywood coating my backyard, piles, yes piles of nails on the ground and on the AC platforms where other contractors will work on Tuesday, other work material debris of all kinds (plastic wrap, slivers of insulation, sheets of insulation, misc tubes of caulk, paint brushes and trays and rollers on the lawn, and GARBAGE: cig butts, plastic bottles, Doritos bags mostly empty -- did I mention Nails?!, cut offs from siding and insulation, cardboard, chewing gum, yes CHEWING GUM on the concrete just outside my back door. No, it wasn't siding adhesive - tho there was plenty of that, that stuff don't smell Minty....... Did I mention cig butts and nails? THEN, I'm thinking someone will appear Tuesday morning (following my W**?! phone calls). Nuttin! the salesman actually returned my call on Tuesday, explaining that they were waiting for and quot;all the materialsand quot; before they continued. {see above} to be fair, in response to my complaints, upon their return they undertook a big clean up. and finished up. and I am still picking up g their garbage from my back yard, herb garden, and driveways. To be fair, the siding looks great. but, I'm so P*****! they were contracted to remove and replace the existing gutters. the and quot;siding guysand quot; couldn't handle it. needed another crew. we cancelled.

Very responsive to estimating and giving us options before job began. A little fuzzy on start of job and when materials would arrive. The workman were not the neatest and showed up without proper equipment on the first day. Several phone calls and conversations ensued. The work done was of good quality and we are happy with the finished product. We were going to have them do the gutters but scheduling seemed to be a problem so the salesman very nicely deducted gutter work from invoice and maybe we will still use them at a later date. Just more communication at the onset of real work would have helped situation

I put a patio rebuild out for bid and contact then and others even knowing they are at the high end on price. I gave the rep Autocad drawings and a written scope of work so no mis communications would happen.A few days later I got a call saying they could not do the job. Of the contractors contacted so far they are the only one that flat out said they would not even bid but love to bid on other jobs I was planning. If you cant do a patio I sure would not hire them for more complex work. Do to a spree of rain and a few glitches on the project It is not done yet but it is under way.

It was a good experience. They made the first contact, you work out the estimate and then they kept in touch with you, let you know who was going to be coming out and when. It looks like they subcontract so this was fine because all the people that they sent were very nice, they were dependable, they came in, did their job and then they're on their way. If there was a problem, you could always call them back and there's one little guy went above and beyond. I mean when he fixed the roof, he fixed the roof. I got a leak by the chimney and from what they said it was just replacing 14 tiles or shingles and this guy stayed up there for about 6 hours. I kept telling myself what was he doing but when he came down, he told me, whoever put the cricket up there, they put it in wrong and I fixed it. He said it took me a while but maybe that's part of the reason why your chimney leaks. It was part of the reason and I had a suspicion it was more than but what he did, he did fixed a lot of the leaking so now I'll only get a leak at the rain comes down on an angle from a certain direction and he clued me in, he said it's probably be seeping into the bricks because when it started leaking again, 'cause when the first time it rains after he did it, I had no more coming in at all. It was strange because the water didn't come in right away, it was after about half an hour, an hour maybe of rain so that's what clued me in, I said the guy is right. I said it's seeping in somewhere through the bricks. So I used to go upstairs all the time checking leaks but this time I waited a while and went up there and sure enough, water was seeping in through the bricks. It wasn't completely a roof problem, he fixed the roof problem but the other part, there was nothing he could do because he couldn't go down the chimney. I'm gonna be calling them again soon to see if they can help me with the chimney problem. Their price was good and they did good work. They were honest, I couldn't get to them for a while and they told me right off which gave me the option of staying with them or getting someone else but I had dealt with them before so I stayed with them. Their punctuality was good too.

Excellent job. Initial siding was wrong choice. They removed and replaced without objection. Beautiful job overall

I was pleased with Capital Improvement and with the work that they did and the time they took to complete it. The price was reasonable. They were good.

It did not go well. They did not put down any type of canvas or tarp for the mess. There was glass everywhere. They left MY garbage can full of debris that i had to drag to the curb for trash pickup. I just recently found glass outside. I may not know much about carpentry but i suspected that the caulking they used outside was not correct. In a matter of days the caulking was filthy. The front of my house was horrible looking. I had to call several times to get someone out to check on it. The supervisor agreed that the wrong caulking was used. They sent someone to change the caulking in the window boxes but everything still looks dirty. I was told that you could not paint the sheeting but I figured it couldnt look any worse. I found 2 tears in my screens and called to find out if that was covered under warranty. No one has returned my call. Their customer sevice is horrible. i would never use them again.

I received a timely quote from the company. They started the work very quickly and finished in the time promised of a few weeks work. There was one adjustment to the price after some unplanned rotten wood was found, but the change order was reasonably quoted. Their crew cleaned up after themselves on a regular basis and followed all direction on parking.

Regarding the window installation and quote: Got a quote. Highest quote out of three, albeit it matched the same materials used by the installers we chose. Roof Replacement Caveat: Asked for quotes for windows as well as a hurricane damaged roof: Would've used them for both the windows and roof, until the salesperson asked to look over MY insurance assessment for my roof and then ADDED 10% to my cost, the 10% that I was supposed to get back after I finish the repairs, explaining that it was his fee for serving as so-called and quot;contractorand quot; (while I could, according to the insurance company, serve as my own contractor- didn't need him to do that!). 10% of the labor was about $1,500! The word I am thinking of is and quot;unethical.and quot; The 10% offered by the insurance company was held back as money that one gets back after the work is done. It was never intended for the repairperson. This company was the only who looked over my claim and seemingly and quot;dipped intoand quot; money, mentioning and quot;contractor,and quot; that was supposed to come back to me. Wow!

We had gotten other quotes and this one was a little higher (about 20% higher). I would have gone with this company but I decided to try and fix the window myself. They presented themselves very well and seemed to have quality products and services. They were upfront and concise. They presented the information in a way that is easy for the customer to make a decision.

They got back with her right away and promptly came over to do an estimate. They did a fine job but I thought the price was outrageously high. Mom recently discovered a problem up front having to do with some sort of leak. We have a lifetime warranty and she had been trying to get somebody to come back to look at the problem but one guy did not want to do anything; he tried blaming it on our roof; which is not the case. Mom is trying to get someone with real authority to get some satisfaction. It does not seem like they want to honor their deal.

DIDN'T - THREW THEM OUT They believe that ONLY men can make these type of decisions.

They were fast, reliable, came when they said they would, finished when they said and charged what they quoted, and they worked with our insurance company very well.

I had a positive experience. I had not seen good reviews of the company on Angie's List, but the salesman assured me that their product was good and their service would be good. All of that indeed was. Their price was competitive with that of the others. Their product and warranty is good. They did the job in less than a week. We did all of the contracts by computer and by fax. I came out a couple of times just to check out the work. They were timely. They worked very well with a neighbor of mine. The work included going to my neighbor's backyard and disassembling a fence of theirs. They managed to do it with finesse. They did all of this within five or six days, which was great. The other good part is that a couple of items that I wasn't pleased with which happened to be, for example, a light switch that they could've done better they immediately fixed to my satisfaction. The only negative which was not such a big deal is that they were a bit messy as the process was going along, but they cleaned up well. They did a very good job and they did it quickly. It looks terrific. I think it was good value for the price.

I got estimates from Sears, Window World and Capital Improvement for 18K, 13.5K and 8K respectively. The windows from CI were better quality than WW and there were more choices for interior exterior colors. Our house is a light beige brick so we chose beige exterior and white interior frames. We also wanted to replace a small decorative window with something decorative but WW did not have any options so it was not included in the estimate. That window alone, leaded glass divided glass in a beautiful pattern was ~1K so take that off the estimate from CI to get the comparable to the other 2. The salesman was very professional and was very punctual. When he wrote out the estimate the day we signed the contract, it was to the dime of what we paid. The installers were FABULOUS. Very professional and cleaned everything - no stray glass shards anywhere afterward. They completed the work 15 windows and the sliding door in about 2.5 days. I have only one complaint - the salesman assured me that the installers would be happy to fix any rotted wood (for an addiitional fee) but when the installers found a problem, they didn't tell us until the job was done and then said that they couldn't fix it. They did fill in the rotted spot heavily with caulk so it was temporarily sound but we had to hire another contractor to come an fix the rotted wood. However, overall they really did a neat professional job and did their best not to disturb the paint around the windows and sills. I did have to retouch the paint a little around 2 windows but one of them had "issues" to begin with so that wasn't the installers fault. Since then our energy costs have dropped about 20% but the thing that I'm really happy about is that they block out the street noise about 75%. The windows LOOK great both on the inside and out, makes the house look really fresh and solid rather than tired and dilapidated. Also since we were able to match the colors, we don't have the weird look of bright white windows on earth-toned brick - it looks natural. The decorative window is much prettier than the one we had before so the house just looks classier. We did have one problem a few months ago - the foot lock on the sliding glass door was not catching. We called and they came over a few days later and fixed it under warranty. Highly recommend.

The installation crew was horrible. They were very unprofessional and I was picking up broken glass for months afterward. No one came to inspect the work after it was completed. Turns out the windows weren't caulked after installation, and the upstairs window didn't fit the openings. I found this out by accident when another crew was working at my neighbor's and noticed the problem. The owner was told and did not contact me to fix the problem, I had to contact him. The "energy efficient" windows I installed were anything but efficient because of improper measurement and installation. Mr. Hale was very apologetic, however the job should have been done correctly and inspected.

It was worse after they did the replacement than before. It leaked and they did not do a good job at all. When the storm hit the roof what they put on peeled up like tuna can. They did not do a good job, period. I had a lot of problems with them and I would definitely not recommend them to anyone.