My next door neighbor hired Chris Harvey to do her trees so I talked to Mr. Harvey on the phone to see if he would trim my trees while he was there. I was unfortunately not there in person to oversee it. He gave me an estimate 800.00 for the Magnolia and 150.00 for the Orange tree, and said that if it went under the time he would adjust the price. He also charged my neighbor 250.00 for my Orange tree. It took three men 5 3/4 hours according to Mr Harvey, to trim back the canopy hanging on my roof line on one magnolia and a medium sized orange tree. That's over 15 man hours. According to my camera they arrived about 2 and cleaned up at five. They did a pretty good job but I did have a lot of leaves on the ground. I emailed him with questions. He never responded. He called me about two weeks later and asked if I was going to pay the bill or not. He said the men were paid at different rates but does not seem to have a set hourly rate. His pricing makes absolutely no sense. When I questioned Mr. Harvey he started to insult me and said I was trying to "micro manage" and he also knew what kind of person I was, even though we had not met in person. He also taunted me and said if I reviewed him he would have some stuff to say about me. My husband called him and he was polite to him but also gave him the weird pricing rate of the individual men, which did not add up to 950.00. My neighbor also confirmed with me that the men were only there about three hours. I found him incredibly rude and unprofessional when it came to questioning the bill. We did pay the bill because we are out of town and don't have time to deal with him. My husband sent him a letter letting him know that we did not appreciate his obscure and confusing pricing, his rudeness and unprofessional manner.
Description of Work: Magnolia tree and orange tree trimmed back.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$950
Response from C W Harvey LLC
[Member Name Removed] Our relationships are built on trust. We must trust our clients, and our client's must trust us. Either you trust us to work for you, and you hire us to work for you, or you don't trust us, and you don't hire us to work for you; either we trust you, and we work for you, or we don't trust you, and we don't work for you. You and your husband broke our trust when you claimed that we did not perform as agreed. Please let me confirm that neither you nor your husband were present for the work. We strive to provide a high quality service, while in an austere environment. You were billed exactly as outlined and agreed. When you disputed the invoiced amount, I specifically stated how our hourly billing works. If you were confused by my explanation, I apologize for your confusion. Did [Member Name Removed] ever tell you what I told him? As is often the case with discrepancies, I reaffirmed the invoiced amount. Then, I said to pay me what you felt was fair. To my surprise I received a check for the full amount. And yes, we have met. I have met you and your husband multiple times. Do you remember the time you invited me into your house? Do you remember the time I looked at the barn for demo/rehab? Look, I don't fault you for failing to recollect. You were extremely disrespectful to me and the crew, and I refuse to work for you in the future. [Member Name Removed], would you like for me to clarify anything else? I still wish you and your husband success and happiness. Chris H - owner
Falon B.
06/2017
5.0
tree service
+ -1 more
Christopher Harvey was an absolute pleasure to deal with, he was extremely easy to communicate with, prompt and extremely knowledgeable. I got numerous quotes from other services in town, most stated that they needed special equipment and tried to make the job much more complicated than it needed to be. He was very straight forward with me about what needed to be done AND best price to boot. The day they came to remove the limbs they were prompt, I was not able to be there to supervise the entire project but to my pleasant surprise they not only cleaned up all the debris from their work but also tidied up the fallen leaves and such and cut off the vines that were growing up the tree (in typical new orleans fashion). This was such a nice touch I was shocked and very pleased. All in all I cannot say enough wonderful things about C W Harvey LLC!
Description of Work: Limb removal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John C.
09/2016
5.0
tree service
+ -1 more
Good job, crew arrived promptly , worked efficiently, and left no excessive mess! Most reasonable estimate of 3 (by far). Would recommend highly.
Description of Work: Removal of one extremely large tree, and one large tree, with stump grinding, mulching.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,150
John C.
09/2016
5.0
tree service
+ -1 more
Very well!
Description of Work: electrical troubleshooting and repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tom M.
02/2014
3.0
tree service
+ -1 more
Poorly, The group was working on a tree in the yard next door. I asked the owner and the job foreman if they could trim the tree that hung over in my yard. The said they would, we agreed on a price. About 1.5 hours latter I checked with them and they then said they had a time constraint and could not do the work. It seemed odd, because they were on the site for another 4 hours. I estimate the what I wanted done would have taken about 1/2 hour to complete.
Description of Work: Tree Triming
Rating Category
Rating out of 5
quality
3.0
professionalism
2.0
responsiveness
2.0
Response from C W Harvey LLC
[Member Name Removed], I don't believe that I ever met with you. I am the owner of the company, and I usually bid the work. Did we sign a contract? No Did we accept a deposit to enforce a contract? No [Member Name Removed], you're not even in my work order list! [Member Name Removed], who are you? Chris H - owner
Ellen S.
10/2013
5.0
tree service
+ -1 more
At all times his work crew was responsive and responsible. The workman up in the trees were always wore their safety harnesses and basically were careful of the flower beds when they dropped cut limbs to the ground. A few things were bent by smaller falling tree debris and they will grow back from their roots by next spring. I especially liked the fact that nobody wore spikes when they were in the trees. The big trees hang over a neighbor's yard and the work crew worked constantly to clean tree debris from the neighbor's yard. A large tree limb damaged a gutter as the work crew was lowering it. When the damage was brought to Chris Harvey's attention, he immediately said his company would pay for the repairs and offered me a choice of using my usual roofer or his. I am waiting for my roofer to give an estimate for the repairs and have complete confidence that the repairs will be done and paid for with a minimum of fuss and disturbance. This Tree Service Comapny is well run and the work crew knew how to safely cut some major limbs from large Oak trees and clean up after themselves. I've hired different Tree Services over a 23 year time span and Chris Harvey's work crew is the best I've had work on these trees. I plan to use him again whenever the large Oaks or Magnolia need trimming.
Description of Work: Chris Harvey sent out a crew of 4-5 people to trim 2 large tall 100+ year old Oak trees. The crew also did cleaned and trim some smaller trees on the property.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Elizabeth R.
09/2013
5.0
tree service
+ -1 more
I highly recommend Chris. We got 2 other quotes, and he was the most reasonable. In addition, they completed the work in a day and half, and left our yard neater than what it was. We won't bother to call another tree company next time!
Description of Work: Chris and his team removed a large, decayed hackberry tree from our yard, including the stump and debris. They also trimmed another tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Jacqueline G.
05/2013
5.0
tree service
+ -1 more
Chris' staff are true professionals and skilled in their trade. Five men came to do the job. They arrived on time, were courteous, conscientious and CAREFUL and did an excellent. They are not the cheapest in town by any means, but their work is worth what they charge. I have used them for the past several years and will continue to do so, as I know that I will not have to worry about their safety or quality of work.
Description of Work: Trimmed 9 very large palm trees in my yard, cut tree branches from a neighbor's tree that were hitting my roof, removed all debris and took it away.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
bette B.
02/2012
5.0
tree service
+ -1 more
chris gave us his recommendations for remedying the problems and a price that seemed quite fair. his crew showed up on time, worked steadily, and did a remarkable job. the guys seemed bright, decent, trustworthy people. they cut off everything they should have. they hauled the detritus away and left the yard cleaner than they found it! they worked safely, not causing risk to themselves or to our place. even though literally tons of material was cut off the tree, all of it was roped to the ground, and we sustained no damage--even to the under plantings. the tree looks much better than i expected it to. after the work, i thought the price even better than when i accepted it. the tree won't need attention for a few years, but when it does, i'll definitely go to chris harvey.
Description of Work: we have an old oak tree that is too close to the house. it had gotten badly out-of-shape, with branches scraping the roof. a couple of large branches (extending 30' or more from the trunk) were causing structural damage to the house during storms. to complicate matters we had not only the house, but fences, a patio and other plants under the oak tree. and, the tree is located well away from easy street access.
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Service Categories
Tree Service,
Landscaping
FAQ
C W Harvey LLC is currently rated 4.6 overall out of 5.
C W Harvey LLC accepts the following forms of payment: Check
Yes, C W Harvey LLC offers free project estimates.
No, C W Harvey LLC does not offer eco-friendly accreditations.
No, C W Harvey LLC does not offer a senior discount.
Yes, C W Harvey LLC offers emergency services.
Yes, C W Harvey LLC offers warranties.
C W Harvey LLC offers the following services: Climbing, pruning; planting, removal, stump grinding, lightning protection, cabling, soil aeration, tree risk assessments, tree surveys, horticulture & irrigation