BLUE FLASH DRAIN & SEWER

They fixed the problem quickly. If others have a problem with their main sewer line I suggest they use this company. This is their main expertise and I don't know if I would recommend them for other problems.

It went very well. They came in a timely manner and completed their work.

.I contacted Blue Flash to come out and do the job. I have to be careful with my full calender so we set a date 5/9/13 after 10am. I was called by a tech on 5/7/13 asking me if it was OK to come over, I told him the appointment was for Thursday the 9th not Tuesday the 7th.He said he would check with his dispatcher. On the 9th after my morning appoint (roughly 9:30am) I called Blue Flash to make sure the appointment was still on. They confirmed I was on for the afternoon. At approximately 1pm. I called to see how things were going because I still was waiting for a tech. I was told they were a bit behind and had another job before me. I waited until 4:30pm and called again. I was told they would contact the tech and get back to me. I waited until 5:30pm and called them. I was then told the tech was not answering his phone and do to night coming on I would probably not get service. I was told they would call first thing in the morning to reschedule. I heard nothing from them by 10am so I called to cancel the service call. I do not know how good their service is but they do not know how to dispatch, keep track of their techs or call customers when things internal to the company go wrong. I would only consider them if you are willing to spend a lot of time just to get them to come out and you will have to initiate all communications because they do not call.

They were excellent.