All Pro Glass & Mirror Inc

Getting someone to come out and expect the home was quick and easy when I said located them through Angie's List. However the person that came wasn't enthusted at all about my woes or the project to be done. We purchased this aged and very neglected custom home and I'm doing major repairs inside and out. This house is a big challenge and I don't think repair experts want the challenge due to the time the repairs will possible take. Instead they would rather an in and out job quick job. The guy from All-Pro stated the wood on the windows needs replacement and he had a guy that does construction that the company works with and he will pass my number on to him. He stated that All-Pro only deal with glass. However I have a sliding glass door in the master bedroom that I showed him and stated I wanted to turn this into a double panel whole glass window. Well, I thought he could have addressed this issue all by itself because it is ALL GLASS now, but he was not at all interested. The whole experience took all but 10-15 mins tops. I truly rely on my instincts and gut feelings and this just seemed like the "handwriting on the wall" for this company.

WONDERFUL!!!!

The good: They showed up and repaired my two windows w/in 48 hours. The bad: The guy showed up early, and blocked me out of my own drive way and I had to park on the street. After he finished the job (in 15 minutes) I paid him the check of 175 (which was $15 moret than they originally quoted). I thought it was a little steep, but oh well, right? I had not noticed at the time but the man did absolutely no clean up of his mess and left calk, wood and glass shards behind. About and hour later, I got a call from another repair man who quoted me $75 for the same job. The experience wasn't good, certainly not great, but the windows are in. Update: After reading my Angies report, the secretary called me up to apologize for not quoting me the sales tax, and agreed to pay me an an additional 20 bucks for cleaning up the mess left behind. 37 bucks back on the 175, so at least that helped take the sting out of the otherwise bad experience.

The men did an excellent job. The windows look great! The workers were professional and polite. The sales person replaced one window with thicker glass than what I had paid for. He said it would be better for that window because this particular window is large.

They were so much lower than all of the other bids that I received. They were originally contracted to just fix one window however the second window was broken by one of my contractors. When I contacted All Pro, they came out immediately to fix the other one. They did very good work and were professional.