Ross Movers Inc

Excellent. on time and careful.

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It went as expected. It went well.

Ross Movers did a great job loading my furniture and boxes into a U-Haul truck. They where on time, and professional. Very careful, great packers, and very nice. I would definitely recommend them to anyone moving.

Daughter changed her mind about going to LSU -- 2 days -- before her scheduled move. She decided to stay at La.Tech in Ruston, La. Had to scramble - like a maniac - to find her a new apartment in Ruston (as she'd already given up her old apartment), AND find a mover == during the height of student moving == who could move her in 2 days! Found a condo for her to move into, now all I had to do was get her out of her current apartment! In 2 days! Called Jerry Ross, who is 30 miles away in Monroe. He squeezed us in, and saved my sanity! Initially I told him I'd have about 30 boxes, from basically a one bedroom apartment on the 3rd floor. He gave me a total and final cost over the phone right then and there. ($367.00 with 2 movers coming, for a 2-3 hour job). No extra charge for last minute move. And he repeatedly assured me that even though it was last minute, he'd be there. (As a nervous parent, I was basically calling every day for reassurance!). After packing I ended up with closer to 70 boxes! (When you wrap things in bubble wrap, they grow!) So I called him back and said I might need 2 extra men, because it would take forever to go up and down 3 flights of stairs with just 2 men. AND, it was like 102 degrees with 90% humidity. Didn't want to kill the men! Told Jerry I'd be happy to pay for the 2 extra men, to get the job done in a timely and more comfortable manner. Ended up paying $133.00 more for the 2 extra men, but it was well worth it. I would have paid a bit more than that anyway as it would have taken 2 men longer to complete the job. (It would have added extra hours to get the job completed). So it was fine. And the men didn't die of heat stroke! His son (whom he is grooming to take over the company), and 3 other men showed up on time. They were courteous and professional, wrapping all the furniture, tv's and artwork in thick moving blankets. They worked fast and NON STOP. Non stop. My daughter had everything a home would have except the washer-dryer, stove and refrigerator. She had the leather sofa, leather loveseat, coffee tables, end tables, large dining table and 4 leather chairs, kitchen boxes, bathroom boxes, media center, queen headboard and footboard, mattress and boxspring, electronics, canvas artwork, glass frames, tons of other boxes...you name it! It took 2-1/2 hours. (We basically only had to move about 10 blocks away). But with just 2 men, I KNOW it would have taken 4 to 4-1/2 hours. (Note: They did take apart and put back together the bed). When we got to the new apartment, they asked where we wanted things and put them there. Upstairs and down. They unrolled a new 8x10 area rug we had bought and positioned the living room furniture where we wanted it, on top of the rug. They even emptied out both our car and SUV, and put those boxes away. Something they didn't have to do! Just above and beyond what was paid for. SUPER customer service. NOT A THING BROKEN. Nothing. Not a scratch, not a chip, not a dent! Movers have a terrible reputation. And the vast majority...deservedly so. NOT THIS COMPANY. I highly recommend Ross Movers in Monroe, La. They would be the company I'd call again. Even to move across state. The ONLY downside is that that do not take credit cards. Check only at this time. However, Jerry's son said they were working on getting a credit card reader (or whatever) set up, so they'd be accepting credit cards in the future. Thanks Jerry and workers!

Ross Moving did a great job moving me from Oak Grove to West Monroe. They were on-time, steadily worked, and well worth the money. They took great care of the furniture wrapping everything. We did not have a single item to break. They even did the move on a Sunday without any additional charge. Will absolutely use them again and recommend them to my friends.

Showed up on time and delivered our furniture when they said it would be delivered. Very professional and friendly.

Pathetically unprofessional email response to my request for a quote. I submitted an inquiry asking for some additional information and received a response from Jerry Ross a few days later. The email address itself is unprofessional. It is something to the effect of blessedjr@aol.com rather than using a business domain address. The email I received was simply just a subject line containing the word Moving and a phone number. No message body, introduction, or greeting was provided. I strongly believe this is becoming the norm for moving companies and other companies specifically in the Monroe, LA area. It's embarrassing to live near, and sometimes be forced to use the so called services of such sad businesses.

Their charges are reasonable. I would absolutely use them again in the future.

The service was wonderful! On our set moving day, the movers arrived on time and were very professional,kind and speedy. It left us feeling that we'd love to have them on our next move where that may be. BUT there is one big sticking point; when we had talked to the guy responsible for our moving estimate, we _HAD_ discussed needing some help packing as well - say with packing up some odds and ins in our kitchen and clothes in or bedroom, etc. Unfortunately, on our moving day, the guys had NO boxes because they were never told of our packing needs/ This has meant that instead of getting every last thing moved on "moving" day, 3 days later we still have lots to move still and almost a 1/2 dozen trips in my small car to go :( While over all they did an EXCELLENT job, I'm very disappointed about my moving process still being an on going job even after paying for help.

The movers were late, refused to work in the rain, and then left an ice maker fitting loose which damaged our wooden floors.

The overall process from beginning to end went very well.

Fast and friendly service, would use again.

I called them and got their answering machine. I left a message stating that I wanted a moving estimate. They never called back.

Ross Movers were prompt on the arrival time at the storage place and quickly removed our furniture from storage and began the process of moving us back in. The guys were professional and very compliant with our instructions where everything was to go . I was very impressed with the overall professionalism of the men and how well they took care of all of our belongings.

Took care with pieces for damage would occur. Was very punctual and polite. When he was delayed in traffic he called to say he may be a little late. But arrived right on time. I could not have been more pleased.