Accurate Glass

NEVER use this company. At first, I was pleased with the quick at home service they provided on my SUV hatchback window. I love to support the local companies, so I was happy it went well. However, 6 weeks after installation, my hatchback door wouldn't open. I took it to the dealer because it's a brand new car. They informed me that there was so much glass in the door panel that it locked up the latch. Apparently, the accurate glass technician didn't vacuum ANY glass out of the panel like they are supposed to. I never go in the trunk, so I never heard any rattling. The job at the dealer was $360 to replace the latch. I called accurate to tell them about the problem. All the operator could tell me was the technician is a perfectionist and wouldn't have done that. Ok fine, maybe he is. I understand you can't get microscopic pieces. The problem was it was a ton according to the dealer mechanic. She then stated I should have called them first to save the $360. I told her if your technician is the best, why would I even think it was glass causing the problem. My logic went to it being an electrical/mechanical issue. The end result has been me eating the costs of the initial repair of the broken window and the dealership job to correct their lazy technician's mistake. Just FYI, if you choose this company, make sure you watch them to the "perfect" job.

I received this referral from my Mazda dealership- I called and they said they could come the following day. I happen to not be working right now and so I was available to be home, and they told me they would call to set up a time in the morning. At 2 p.m., I called and the lady on the phone said that she would call me right back. When she did, she said that someone would be there in 30 minutes. I had waited all day at the house for them to come by... That was frustrating. Then, the quoted me $170 on the phone for the entire job which included labor and tax, but then when I went to pay, the mad doing the installation said that tax was not included so the total was $185. They did a great job with installing the new windshield- I guess they had one in stock- and they came next day- but they don't seem to be TOO organized, so if you use this company, you'll have to stay on top of them to get a scheduled appointment and accurate price quote!