A-1 Appliance & Electronics

This concerns appliances purchased at the Veterans Blvd. Metairie store. In February 2013, I purchased a Frigidaire Pro Series suite (refrig, gas range and dishwasher) from A-1. I was told the refrig and range would be delievered separately from the dishwasher, and that their installer would deliver and install the the dishwasher, the same day, but would charge me separately as there could be additional parts, lines, etc. needed that could not be determined until the install. All went according to plan, with the person installing the dishwasher verbally telling me the cost, which I paid by check. This past October (2014) the high pressure hot water fitting under the dishwasher burst while we were away, sending a torrent of steaming hot water that ruined the wood floors, baseboards, sheetrock, etc. on one entire side of the house. I called A-1 and they said they couldn't send someone out until later in the week and we were on our own and to call our own plumber, etc. They refused to give me the name of the installer, their insurance company, etc. We called a plumber who came out that morning, looked at the dishwasher and stated the fitting and line used for the hot water intake was totally inappropriate for dishwasher use and in fact, was a low pressure, cold water toilet braided line and plastic valve! He also noted the line had been jammed between the dishwasher and concrete subfloor, kinking it. We also called ServePro the same day for the flood damage, and they too confirmed the line should never have been used. I called A-1 back to give them a chance to view the damage, line, valve, dishwasher, etc. but they declined. Because the appliances were under extended warranty, I called their service desk (after getting the number from the store) who finally sent a service tech 4 days later. He said because it was an install problem and not a dishwasher warranty issue, he couldn't touch. But---what he did do was look at the line and said "I've never seen that used in a dishwasher before; that looks like a toilet fitting and line." I asked if he would put that in writing, so he called his boss at A-1 who said only if I gave the them $80.00. I turned him away, of course, with some choice words for his boss. I then sent a demand letter to A-1 who turned it over to their insurer, State Farm, who later denied the claim, based on the fact that A-1 claimed (lied) to them that I hired my own contractor to pick up the dishwasher at their warehouse and had it installed myself. I didn't know the installer from Adam nor whether he worked directly for or was contracted by A-1 but suffice it to say, they sent him with my dishwasher to install it, then lied about doing so. Legal action is now being taken and I have since learned the installer was Jenpe Services, who an unsuspecting A-1 salesperson in a different store told me was one of only 3 "exclusive" A-1 installers. I have retained both the valve and line for evidence, and have several plumbers lined up to give their opinion on it. Don't EVER use A-1!! They are dishonest.

First I looked on their website, then went in to purchase. The same item I found online on sale, they offered it to me at full price. When I brought it to their attention, they rechecked it and were not happy to have to give me the item at discount price.