MITCH ROMERO'S APPLIANCE REPAIR

On 12 Mar 2024 I received the best customer service and expedient repair from Brock my repairman. He diagnosed my dryer with precision and patience! He located the problem and repaired as a skilled technician. I am very pleased with the service and the friendly conversation and professionalism! He comes highly recommended in my book!

Terrible, called them to repair fridge. Diagnosed and said compressor bad. Compressor had 10 yr sealed system warranty which means I had to pay labor. Tech told me $867 in labor. I though it through for a day and schedule repair. Tech came out and had to solder compressor to install. 4 days later and $300 in groceries later fridge out again. Tech came back and said he would need to call whirlpool because there is restriction in line. Well sir there is a restriction in line and its installed to close to cabinet. They called me 2 days later to say whirlpool will contact me to exchange fridge. When whirlpool called they only offered a pro rated exchange of $2100. Sounds good but my fridge is $5499. Remember, my compressor is covered under warranty for 10 yrs. Christine at Romeros who knows absolutely 0 about appliances, appliance repair nor customer service keeps telling me that Mitch said and I quote "I should be lucky whirpool is giving me anything due to my fridge being 6 yrs old.

I left the back off of the main board, so that he could run some tests & he said that he had been doing this for 30 something years & didn't need to test the board. He opened up the refrigerator door, placed his hand where the air usually blows from, felt nothing & said that he needed to order a fan. He said that the fan runs about $50 & will take a couple of weeks to come in. In the mean time, I ordered a Service Manual for the fridge. 3 weeks later, still no news about the fan. Called all week long & left messages, no reply. 4th week, my wife finally got in touch with some lady & she said that the fan would be $250, did we still want it? My wife said yes & hung up. I just received the Service Manual, ran some tests, and the fan works! If he would have done his job instead of ASSUMING that it was the fan, we wouldn't have wasted $100 for a useless service call. After going through all of the test in the Service Manual, I found that the compressor was going bad on my LG manufactured Sears Kenmore Elite Refrigerator. The compressor costs $874, so we decided to buy a new refrgerator, NOT FROM SEARS & NOT AN LG, because no one wants to work on them! We purchased a Whirpool at Lowes. Regularly $1800 on sale for $1175 after discounts & a 5 year warranty. I will never ever call on Mitch Romero's Appliance for anything! Not even the Time of day!

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The washer still does not spin. When we called to complain. The repairman was contacted and he said it would need a repair that would cost about $200.

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He couldn't find the issues as it is a manufacturer problem. He was a nice guy and very thorough.

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On April 23, my washing machine, which is only 6 years old, stopped working. I asked a couple of people who they recommended, and both said, "Mitch Romero." Not knowing anything about appliance repairs, I almost went and bought a new washing machine, just because I was worried that I would be told to replace parts that really didn't need to be replaced. I guess you could call that a 'lack of trust." Anyway, I decided to give Mitch Romero's business a call. During the process of scheduling an appointment, I spoke to several different female employees. EVERY one of them was extremely polite and helpful! The next day, April 24, the technician, Charles, came over. He, also, was very polite and professional! He did not waste time getting to work and identifying the problem. Within 5 minutes, he told me that the lid switch had gone out. He then explained that I could choose to replace the part, but that the washing machine would run fine with it disconnected; that it is used only as a safety feature. I told him that I was fine with not replacing the part; because, of course, I knew that would mean less to pay! After Charles explained this to me, I was very impressed that he was being honest. He was obviously not trained to mislead customers in order to make money. I am so very grateful for this business' professionalism, including everyone I came into contact with. Most of all, I am grateful for the kindness and respectful attitudes, as well as the honesty!!

The basket on my LG washing machine had come loose. They sent out a repairman and he fixed it and said that they would submit warranty to LG and the parts and labor may be covered and they would refund the charge of $81.00.

The work done was good. It took a long time for the part to come in. I have since had to replace the same part, so I ordered it myself and it was delivered within a week. It was simple to replace, so now I know I could have done it myself. This of course had no bearing on their work, which was satisfactory. I would call them again for something more major.

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Terrific . Very professional, best price, efficient, and courteous. Great company.

Was satisfied even though I was mad at myself for not checking the fuse box first!!

The repairman talked a lot. No time management skills, wrong parts, Took 3/weeks to replace an ice maker. Stay home mom but I couldn't get him out between 8 and 5?? Hope it is fixed he didn't check anything to see if it was working, Doubtfull this company will be used again for any appliance repairs..

He came in twice and I was not here either time, but he took care of assessing the problem, getting the parts ordered, coming back and installing them and I never saw him, but the dishwasher works great and he did got everything accomplished in short order, so there was not a long wait time at all. His price was very reasonable. His responsiveness was excellent.

It hasn't been a good experience, I've been 2 months without a washing machine. The money we've given him we really haven't gotten anything for. He's given me the run around and we still don't have a washing machine.

They are a terrific company. They show up on time, they do excellent work and are reasonably priced. They are friendly and helpful. I would highly recommend them to others.

He was awesome and I will use him again in the future.

I called and a tech came out at my convenience. They called beforehand and made sure it was OK to come. He took the appliance apart and advised me that it was able to be fixed. He would get me a quote on parts and then I could decide if I wanted to fix it or buy a new dishwasher, since this one is 8 years old. He then gave me suggestions on where to go to get the best price on a new one. If I decide to fix the old one, the service charge goes toward the instillation of the new parts. He suggested I go on line and compare prices and decide from there after I got the quote on the parts from them over the phone. Very helpful people, and a pleasure to deal with.