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A & R Appliance Repair Inc

Appliance Repair, Appliance Repair - Small

About us

We are a family owned and operated business established since 1987, serving the Greater New Orleans area (West & East banks) including Metairie, Kenner, Marrero, and surrounding areas. Our experienced Factory Trained technicians care about you, your home, and doing the job right. We repair and install all large Kitchen appliances with the excellence you would expect from a well established company. A & R Appliance Repairs is owned and operated by Russell Pennino who has over 27 years of experience in appliance repairs. Thank you in advance for the opportunity to serve you! Military Discount: 10% Off. Award winning.

Business highlights

38 years of trusted experience

Services we offer

Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9229 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 51-75 of 229 reviews

Marilyn H.
12/2016
5.0
appliance repair
  + -1 more
Great! Very professional. Had to head back into town to pick up needed parts. Returned promptly and got the job done quickly and skillfully. 2nd time I have used this company and very happy with the results. I will always call them for any future needed repairs.
Description of Work: Washer badly off balance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John V.
11/2016
5.0
appliance repair
  + -1 more
Compressor was worn out. Fridge was totaled.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Rene D.
11/2016
5.0
appliance repair
  + -1 more
Diagnosed problem as being the actual ice maker and not the ice photocell sensor as i had previously thought. We discussed issue previously over the phone; he brought photocell sensor and ice maker just in case. Made the repair on site; 30 minutes and the job was completed.
Description of Work: Troublesome ice maker on refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MJ H.
11/2016
5.0
appliance repair
  + -1 more
Working perfect. And he gave me several tips for maintenance.
Description of Work: Take care of the non-functional gas stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Marc L.
11/2016
5.0
appliance repair
  + -1 more
The repairman showed up on time. Moreover, he had diagnosed the symptoms in advance and showed up with the part in hand, thus removing the need for a second call. (He uses manufacturer's parts, not third-party parts.) The repair was conducted quickly and the problem was solved. In addition, he inspected the belt and removed lint from inside the dryer. This repair was a great example of how repairs should be conducted. The repairman was experienced, pleasant, and highly competent, and he answered my other questions about the appliance. A+ for A&R!
Description of Work: Repair of a GE gas dryer--it was squeaking and insulation material was decomposing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

DOUGLAS W.
10/2016
5.0
appliance repair
  + -1 more
The dishwasher motor was shot. The bearings weren't good anymore. It was going to cost $475 incl parts and labor to replace it and we decided to get a new one. The range was fine. Daniel was awesome. He explained the issues and gave his recommendations. I would highly recommend this company. $75 service charge is VERY Fair. I can't tell you how many other firms want to charge you $125 or even more to just look without fixing anything and without giving you a credit for this charge upon completing the repair.
Description of Work: Our dishwasher wasn't completing its cycle and our range had a short (or so we thought).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Tamara D.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
What stood out was their overall friendly service and they cleaned up as they left the home.
Description of Work: I've used A & R. They replaced the inside coils of the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara W.
09/2016
5.0
appliance repair
  + -1 more
Another great job by Russell. He figured out the problem right away and could fix it on the spot because he had the replacement part in his truck. No more gas leak when I use the oven.
Description of Work: Replace autopilot on gas oven.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Barbara W.
08/2016
5.0
appliance repair
  + -1 more
HIghly recommend this company. Russell adjusted his schedule so I could get quick service without having to take off of work, and was very quickly able to address both problems (for one of them I will need an electrician). Very sweet and considerate individual. The woman who set up the appointment also gave me some good advice about dealing with the wet clothes and non-draining washer before my appointment.
Description of Work: Fix washer (wouldn't come on) and ice maker in fridge (wouldn't shut off)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jamie M.
08/2016
5.0
appliance repair
  + -1 more
The repair man was outstanding. He arrived on time and finished the repair quickly. The fixes were small and the service charge was reasonable.
Description of Work: Provider repaired two damaged oven parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

David R.
01/2016
5.0
appliance repair
  + -1 more
Found the problem. Replaced the broken part that he had in his truck. Service call was easy and he was a great help. Tenants are happy.
Description of Work: Fix dryer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kate H.
12/2015
5.0
appliance repair
  + -1 more
AWESOME!! He came out when I wasn't at home. My tenants let him in and hung out while he fixed their oven and mine (shotgun house). One oven is a modern one; the other is from the 1940s and hasn't worked since I bought it. My tenants said he was the best, nicest guy, explained everything thoroughly, and was just a pleasure to be around. He kept in good phone contact with me while I was at work, explaining everything, and I was able to pay over the phone. And when all was said & done, it was way more affordable than I thought it would be, and now I can use the oven I bought three years ago! Oh the cookies I have made since he came & worked his magic. (And BTW, other repair people either refused to come look at it because it's 70 years old, or else said there was a minimum $150 charge to even give it a gander. Jerks.) All in all, I would absolutely call him for anything else that breaks. I mean, let's hope nothing breaks, but it won't be unpleasant if & when it does.
Description of Work: Fixed two ovens in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Craig B.
12/2015
5.0
appliance repair
  + -1 more
Extremely satisfied. They called me on Monday after I sent an email over weekend, and work was scheduled. Russell arrived when he told me he would and he did a good job and very professional.
Description of Work: A part on my Whirlpool washing machine needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$166

Holly P.
10/2015
5.0
appliance repair
  + -1 more
Fantastic. I will definitely be calling upon A&R again for appliance repairs. This is the first company in New Orleans that I have been INCREDIBLY happy with for working with our appliances.
Description of Work: Wonderful guy - I had an issue with the ignitor in the oven and he knew what the problem was immediately. Since it was such a small fix he only charged me the consultation fee which was lovely. He also replaced my oven light and cleaned part of the oven which I was not expecting at all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Susan R.
07/2015
5.0
appliance repair
  + -1 more
The technician was very prompt and professional. He found the problem quickly and called around town for the necessary part to repair the washer. When most places told him the part would have to be ordered and overnighted to him, he kept calling until he found a place that had the part in stock. He then traveled approximately 20 miles roundtrip to retrieve the part. After he returned, I mentioned that after I washed items in the cold wash/cold rinse, the items seemed hot when I removed them. He checked and found that the hoses for the hot and cold water were in the wrong places. When he was finished, he called me over to show how the wash and rinse cycles now worked properly. I would definitely use their services again and also recommend them to anyone who needs their major appliances repaired.
Description of Work: Repaired clothes washer. Replaced main control so washer would run without stopping at beginning of wash and rinse cycles. Also fixed problem with washer's water temperature.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Christy C.
07/2015
3.0
appliance repair
  + -1 more
When I scheduled the appointment, I would think the receptionist might mention the $75 service fee and also explain that my particular brand was not one they were certified to repair. The outcome is me having to spend another $90 to have a certified GE repairman come out to take a look at the washer. I feel these things should have been discussed before the appointment was made.
Description of Work: Not much, told me he couldn't fix it and next time I should buy a different brand.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$75

Response from A & R Appliance Repair Inc
We are sorry you were not pleased with our service. We make every effort to please our customers. Although our receptionist mentions the service charge as often as possible and we have not had this issue before, we will work on that. After discussing this call with our technician we realized that the frame to machine was bent from repeatedly overloading the washer, which was discussed, & was recommended to either lighten the loads or purchase a new machine. The technician demonstrated maximum load size. Again we are sorry you are not pleased with our service and if you wish to call us in the future we will be happy to help you.

William B.
05/2015
5.0
appliance repair
  + -1 more
The lady that I spoke on the phone with advised me that the type of repair that I needed wasn't cost effective and was one that all of their technicians would recommend not investing in due to the old age of my appliance. She saved me the cost of an unnecessary service call.
Description of Work: Answered questions related to a major problem with my refrigerator

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Carie Denise H.
04/2015
5.0
appliance repair
  + -1 more
He was clean, polite and helpful. Great experience for someone with no knowledge of appliances because of his willingness to explain and show how things worked.
Description of Work: Daniel quickly assessed the situation and explained my washing machine's cold water function was not working due to my high water pressure, which shut off the hose's safety valve. He offered me options to replace the hose or flip it. We flipped it. He patiently adjusted the water flow to a sustainable setting. While here, he showed me how to remove and clean the burners on my gas stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from A & R Appliance Repair Inc
Thank you for your review. We are so glad Daniel was able to help you. If you should need us in future please don't hesitate to call. Thank You

MELANIE C.
04/2015
5.0
appliance repair
  + -1 more
The problem was diagnosed as dryer needing new heating element, which Russ installed that day. The dryer was working perfectly by time he left! Quick, professional service...fair price :)
Description of Work: Diagnosed problem in dryer and fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

Bris C.
02/2015
5.0
appliance repair
  + -1 more
He was great! He also repairs LG appliances which I found out that a lot of people don't do. He came right out and did a great job. He is my guy now. I will definitely call him again.
Description of Work: I used Russel of A & R Appliance Repair Inc. to repair my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A & R Appliance Repair Inc
Thank You for your review, so happy we were able to help you. In the future we look forward to helping you. Thank you again

Lori R.
02/2015
5.0
appliance repair
  + -1 more
Professional and honest service ... highly recommended.
Description of Work: Replaced a part on washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Response from A & R Appliance Repair Inc
Thank you for your review, we are very happy that you were pleased with our service. If you should need us in the future please call thank you

Beverly D T.
02/2015
5.0
appliance repair
  + -1 more
They are a very nice company and try to accommodate you as much as they can with scheduling. I have used them before and will continue to do so.
Description of Work: They replaced a burner on my Jennair stove top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beverly D T.
02/2015
5.0
appliance repair
  + -1 more
They did a very good job. I would work with them again.
Description of Work: They repaired my dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Kara M.
01/2015
5.0
appliance repair
  + -1 more
A & R did an excellent job with the dryer repair, and I will be using them from now on for all appliance repairs. The dryer was making horrible screeching noises, and is now running more quietly than I have ever heard it. I had asked my mother to meet the technician at my house, and she said that he was very courteous and pleasant, arrived precisely when he said he would (with a call when he was on his way), and explained clearly the work he was doing and what the options were for repair. He replaced the front and rear drum bearing glides (installed new drum bearings), disabled the crazy-loud end-of-cycle buzzer (at my request, of course), and securely reconnected a dryer vent that had come undone when the last repairperson (who was not from A & R) did not properly clamp it. The repair comes with a 90-day warranty.
Description of Work: Repaired both sets of drum bearings on dryer, disabled buzzer, and re-connected dryer vent

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236.9

Response from A & R Appliance Repair Inc
Thank you so much for your review, if there is anything we can do in the future we look forward to helping you. Thanks again

Mary Q.
12/2014
5.0
appliance repair
  + -1 more
great-I have already submitted a review on this repair
Description of Work: fixed dryer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from A & R Appliance Repair Inc
Thank you so much

Contact information

641 Francis St, Marrero, LA 70072


Service hours

Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

A & R Appliance Repair Inc is currently rated 4.9 overall out of 5.

Monday: 9:30 AM - 5:00 PM

Tuesday: 9:30 AM - 5:00 PM

Wednesday: 9:30 AM - 5:00 PM

Thursday: 9:30 AM - 5:00 PM

Friday: 8:00 AM - 4:00 PM

A & R Appliance Repair Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A & R Appliance Repair Inc does not offer free project estimates.
No, A & R Appliance Repair Inc does not offer eco-friendly accreditations.
No, A & R Appliance Repair Inc does not offer a senior discount.
No, A & R Appliance Repair Inc does not offer emergency services.
Yes, A & R Appliance Repair Inc offers warranties.
A & R Appliance Repair Inc offers the following services: Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.

Contact information

641 Francis St, Marrero, LA 70072


Service hours

Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
8:00 AM - 4:00 PM