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A & R Appliance Repair Inc

Appliance Repair, Appliance Repair - Small

About us

We are a family owned and operated business established since 1987, serving the Greater New Orleans area (West & East banks) including Metairie, Kenner, Marrero, and surrounding areas. Our experienced Factory Trained technicians care about you, your home, and doing the job right. We repair and install all large Kitchen appliances with the excellence you would expect from a well established company. A & R Appliance Repairs is owned and operated by Russell Pennino who has over 27 years of experience in appliance repairs. Thank you in advance for the opportunity to serve you! Military Discount: 10% Off. Award winning.

Business highlights

38 years of trusted experience

Services we offer

Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.

Amenities

Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9229 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 151-175 of 229 reviews

Linda K.
08/2020
5.0
appliance repair
  + -1 more
extremely well
Description of Work: computer part in refrigerator

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Erica L.
07/2019
5.0
small appliance repair
  + -1 more
Everything was good
Description of Work: Garbage disposal not working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Madeline B.
07/2019
5.0
appliance repair
  + -1 more
Bought new fridg.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jane J.
08/2017
5.0
small appliance repair
  + -1 more
Very satisfactory!
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A & R Appliance Repair Inc
Thanks so much for your review. We are very happy that you were satisfied with our work & if you need us in the future please don't hesitate to call Thank you

Gregory H.
06/2017
5.0
appliance repair
  + -1 more
Went really well!
Description of Work: Fixed a heating element on an electric range.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MJ H.
06/2017
5.0
appliance repair
  + -1 more
Now it works well. Great!
Description of Work: Repair washer that didn't drain. replaced drain pump and belt.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$254

John V.
10/2016
5.0
appliance repair
  + -1 more
Well. All questions answered.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JIM M.
04/2016
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

kim M.
04/2016
5.0
appliance repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Elizabeth G.
03/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: LOVE these guys!!!
Rating CategoryRating out of 5
Yes, I recommend this pro

Dan and Rose D.
02/2016
3.0
appliance repair
  + -1 more
unknown
Description of Work: They put up an outside light on the garage to light up the driveway\, and they repaired another light The light did not do what I thought it would. Actually, I'm probably as much at fault as he. I did not go to the store with him to buy the light, or give clear directions as to what we wanted. Give me a D too.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$300

Response from A & R Appliance Repair Inc
Im sorry but you placed a review on the wrong company. We do not fix lights. Also your name is not in our records for repairs. Hope you can get your problem resolved soon. Thank You

Marie F.
01/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: The controls on my Maytag dryer were weird and I couldn't figure out what was wrong. The unit was only a couple of years old. They were right on time and really fast. They tested the controls, opened up the panel and found that the controls were upside down. They asked if the machine had been serviced and I said no (the machine was inherited) he asked if it was under warranty and I said likely not. He said that the factory had installed the controls upside down. Great service and very knowledgeable. I will definitely use them again and I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Kathleen D.
01/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah P.
12/2012
5.0
appliance repair
  + -1 more
I called A&R after reading the reviews on Angie's List. I spoke with Russell and made an appointment for a few days later. He said that it would cost $65 to come out and look at appliance and if we decided to have him repair it, the $65 would go toward the cost of repair. For the 2nd appliance, he said it would be $20 more and that too would go toward cost of repair. On the day of the appointment, Russell called 30 minutes prior to arriving to let me know that he was on his way. H was very punctual and polite. He diagnosed my washing machine within minutes and said that he could go a store that he knew would have the part so that he could fix the machine that same day. The part was about $100 and he charged less with than that for the labor. He also explained everything that he was doing to my husband, who appreciated the opportunity to learn. For the range, he said that the entire panel would have to be replaced. The part would cost close to $300. We decided to wait on the range, since it is still functioning. He ended up not even charging us the $20 to look at the range. Overall, I was more than pleased with the experience.
Description of Work: My washing machine (top-loader Maytag) was not working for the wash/rinse cycle. We called A&R and explained the issue. Russell, the owner diagnosed the problem quickly. He said that the part that controls the release of water was bad and needed to be replaced. He also looked at our Kitchen-Aid range - the off button on the electric control panel was not working. He said that the panel would have to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from A & R Appliance Repair Inc
Thank you for your review we are so glad we were happy to help you, and will be happy to help you in the furture if need be

Chuck C.
11/2012
5.0
appliance repair
  + -1 more
I had a tenant that is deaf and needed special attention and I as the landlord, tried to get her what was needed.. I called A R and could not have done better. I read the good reviews and was treated great over the phone ! After explaining my problem, not only did I get a same day appointment but she had a tech that knew American Sign Language This pleased not only me but my new tenant was very happy. I intend to use this company for all of my properties. Thank You A R Appliance you have a new repeat customer
Description of Work: Tech came to repair stove. AdviSed that the repair would be more than the price of new stove. Checking around on prices he was 100% correct.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Response from A & R Appliance Repair Inc
Thank you for your good review I am so glad we were able to help you, look forward to working with you in the future A&R Appliance

Jeffrey W.
11/2012
5.0
appliance repair
  + -1 more
Called A&R on Wed. and made appointment for Friday afternoon to fix our 20 year old gas dryer. Receptionist was knowledgable and conveyed that they could most likely fix it on the first pass. She told me that Russel (the repairman) would call an hour or two ahead of arrival and he did just that. Russel arrived on-time. He's got a great personality and I felt comfortable with him working in the house. He was thorough in diagnosing the problem - eliminating various possibilities before isolating the issue. He told me before continuing what it would cost for parts and labor. He had the parts necessary with him and proceeded to fix the problem in a short amount of time. He also spotted another problem with the dryer door lock and fixed that for free - very nice of him. A great overall experience - arrived on time - diagnosed and fixed the problem in about 30 minutes - left the area spotless. Can't beat that!
Description of Work: A&R fixed our gas dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Chase M.
10/2012
5.0
appliance repair
  + -1 more
After my washing machine broke last week, I called A&R Appliance Repair on Friday (10/19). After leaving a message, someone called me back within a couple of hours and scheduled an appointment for noon today (which was much quicker than the other companies we spoke with were able to come). Russell called at 11am to confirm that he'd be on time (actually early!) which he was. Not only was the repair done quickly, efficiently, and accurately, the price was very reasonable, as well. We'll most definitely be using them for any other repairs in the future! Thanks Russell!
Description of Work: Repaired a broken pump on our Whirpool washing machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Mike F.
10/2012
5.0
appliance repair
  + -1 more
I have now used this gentleman 4 times-starting with him being the installer the company we bought our dishwasher from used. I then had him out for that appliance later on down the road, once for my washer (which he pointed out my transmission was still under warranty from Sears so I had them do the work free-yea) and today for my dryer. He is professional, polite, and punctual. He calls before he comes,and I appreciate that. I would use him for all my appliances in a heartbeat. He is HONEST which is sometimes difficult to find in a repair industry. His new company magnet shows his address as 641 Francis St., Marrero. His company(home?) number is listed as 504-348-1345 and his cell is still the same at 504-887-5615. I am assuming this is a cell, maybe just another contact number. I thought I would just point this out as address is not the same as listed above.
Description of Work: My dryer was not heating. He checked everything, could not find any glaring reason for this. Even checked outside vent. He then simply tightened down some wiring, and dryer now works!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Fred C.
09/2012
5.0
appliance repair
  + -1 more
These guys are great!!! They are on time, professional and above all FAIR. I would recommend A & R to anyone.
Description of Work: I was given a window of 10 to 12 AM for them to arrive. At 10:05 my phone rang and I was informed the repairman would be at my home in about 15 minutes. He arrived, took the dishwasher apart, gave me an estimate of the cost to repair it. He said he would have to pick up the part and return later. We discussed him coming between 5 and 5:30 pm. He arrived at 5:30 to install the part. As it turned out there was another electrical part down the way that was also bad. By this point the repair would have been 2/3 of the cost of a new dishwasher. They said no worries, we'll just charge you the minimum cost of a service call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Sheila S.
08/2012
5.0
appliance repair
  + -1 more
My Amana stopped working and A&R came out and fixed the problem in less than an hour. He had the part on him. I had the same part go out in 08 and I had to wait over a week to get it fixed because the serviceman didn't have the part and I was so overcharged I saw stars .... Not so with A&R ... he was knowledgeable, friendly, made you feel comfortable and professional. I have found my appliance repair company! Thank you Angie's List!
Description of Work: Defrost thermometer needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Ron S.
08/2012
5.0
appliance repair
  + -1 more
Russell owns his own business, I called in the afternoon and he arrived, as promised, at 8:00am the next day. Very thorough, very professional.
Description of Work: Repaired washing machine-- removed agitator and cleaned it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Brian H.
07/2012
5.0
appliance repair
  + -1 more
We called on a Tuesday day before the July 4th holiday. We got a service date for the Thursday after the 4th. The repairman called when he was on his way and came out exactly on time. He had the part he needed on his truck and performed the repair in a few minutes. The price was fair and he was very professional. We were very satisfied.
Description of Work: Washing Machine would not drain. Replace lid switch on our washing machine

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Daniel C.
06/2012
5.0
appliance repair
  + -1 more
I called several appliance repair companies. They either did not return my calls or said they don't work on units in RV's. I got A&R's name from Angie's list. They stated there was a $65 fee for the service call that would be used to offset any repair costs. We set an appointment and they were punctual. The service man came to the RV storage location, removed & tested the unit, told me what it would cost to repair. I agreed. They notified us when the parts arrived. We set an appointment and he came out and installed them. It did not completely fix the unit. He brought the unit to his shop and found the other defective part. They brought it back, installed it and it worked property. They did NOT request an increase over their original estimate.I thought they were very professional during the whole process.
Description of Work: The Over The Range Sharp Convection Microwave oven in our 2007 RV stopped working.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

fay K.
04/2012
5.0
appliance repair
  + -1 more
I've used him in the past and it has worked out very well. He is a very nice man. He and his son work together. They are very prompt and I really like them. I would use them again.
Description of Work: I used A & R Appliance Repair because my stove went out. He replaced the electrical panel on the stove.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

rosemary H.
08/2011
5.0
appliance repair
  + -1 more
I've used them for years and years for regular appliance repair. They are pretty quick in coming. They are very nice and very clean when they do anything. They warranty their work. I will definitely continue to use them.
Description of Work: I used A & R Appliance Repair to fix my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Contact information

641 Francis St, Marrero, LA 70072


Service hours

Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

A & R Appliance Repair Inc is currently rated 4.9 overall out of 5.

Monday: 9:30 AM - 5:00 PM

Tuesday: 9:30 AM - 5:00 PM

Wednesday: 9:30 AM - 5:00 PM

Thursday: 9:30 AM - 5:00 PM

Friday: 8:00 AM - 4:00 PM

A & R Appliance Repair Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A & R Appliance Repair Inc does not offer free project estimates.
No, A & R Appliance Repair Inc does not offer eco-friendly accreditations.
No, A & R Appliance Repair Inc does not offer a senior discount.
No, A & R Appliance Repair Inc does not offer emergency services.
Yes, A & R Appliance Repair Inc offers warranties.
A & R Appliance Repair Inc offers the following services: Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.

Contact information

641 Francis St, Marrero, LA 70072


Service hours

Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
8:00 AM - 4:00 PM