We are a family owned and operated business established since 1987, serving the Greater New Orleans area (West & East banks) including Metairie, Kenner, Marrero, and surrounding areas. Our experienced Factory Trained technicians care about you, your home, and doing the job right. We repair and install all large Kitchen appliances with the excellence you would expect from a well established company. A & R Appliance Repairs is owned and operated by Russell Pennino who has over 27 years of experience in appliance repairs. Thank you in advance for the opportunity to serve you! Military Discount: 10% Off. Award winning.
Good communication. Very polite, efficient and effective.
Description of Work: Repaired an oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from A & R Appliance Repair Inc
So glad you were pleased with our service. And thank you for your review. Hoping to do work with you in the future if you should need it Thanks Arlene
Sandra C.
01/2014
5.0
appliance repair
+ -1 more
He was able to quickly repair the seal for the front loader which stopped the problem.
Description of Work: My washing machine was leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from A & R Appliance Repair Inc
Thank you for your review. If you should need further help in the future, we are hoping you will consider us. Thanks Again Russell A&R Appliance Repair Inc.
Sandra P.
01/2014
5.0
appliance repair
+ -1 more
Came on time, cleaned out clogged hose in refrigerator and adjusted temp on oven. Neat and clean area when left.
Description of Work: I used A & R Appliance Repair Inc
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from A & R Appliance Repair Inc
[Member name removed], We want to thank you for your Review. We are hoping that you will not need any other services but if you should we want to Thank you in advance for considering us to help. Thanks Again Russell A&R Appliance Repair Inc.
Henry C B.
01/2014
5.0
appliance repair
+ -1 more
Very responsive, I would use them again without a doubt.
Description of Work: I used A AND R APPLIANCE REPAIR INC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
Response from A & R Appliance Repair Inc
Thank you for your review. Happy we could help you. If you should need any other services we will be happy to help Thanks Again Russell A&R Appliance Repair Inc.
carolyn C.
12/2013
5.0
appliance repair
+ -1 more
eThis guy was awesome! When he came to the house the first time, he was there for over an hour and had to pull the oven out and and check everything to find out what was wrong. Upon leaving, he said he would not charge me anything unless he could fix the problem. I was shocked since we had sears come regarding the same oven and they had to come out twice and each time charged us an outrageous fee, and in the end said they couldn't fix it.
Description of Work: Installed new cross flow motor..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Response from A & R Appliance Repair Inc
Thank you for your review I'm so glad your oven could be fixed and you were pleased with our service. If you should need service in the future we look forward to helping you. Thanks again
Wesley J.
12/2013
5.0
appliance repair
+ -1 more
A&R was awesome! They came out the same day that we called and quickly figured the problem. We had another company try to fix the dryer and $300 later the dryer was still not working. A&R saved the day and we will be using them for our repairs from now on!
Description of Work: Fixed Gas Dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from A & R Appliance Repair Inc
Thank you for your review. We are glad we were able to respond so quickly, not all are that fortunate :-) but we are sincerely happy that things went well and that you are pleased with our service. If in the event you should need other service work, we look forward to helping you. Thanks again
Ingrid J.
11/2013
5.0
appliance repair
+ -1 more
The washer wasn't putting out water. He came, removed the top, turned a few screws and it started working. At first we thought there was a pump issue but while he was heading to get the part we noticed it was working fine. One of the first times someone has come to so repairs and we were sure they weren't trying to rip us off! Excellent!!
Description of Work: I used A & R Appliance Repair Inc
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from A & R Appliance Repair Inc
Thanks so much for allowing us to help you with your appliance. If you should need further services in the future we are hoping you will call us. Thanks again
Sheila D.
11/2013
5.0
appliance repair
+ -1 more
He called before he arrived, just as they said. He was pleasant, helpful, and efficient.. I emptied the freezer. He checked the back of the unit. He took the inside panel out of the freezer assessed the problem and proceeded to work. It needed to be de-iced. He de-iced the unit, replaced a tube, cleaned-up, replaced the panel plus freezer shelves, and job done. Praise the Lord it has been working well. Thank you A&R and Angie's List.
Description of Work: Repair side by side refrigerator; Fridge side not cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$93
Response from A & R Appliance Repair Inc
Thank you for review, we are glad you were pleased with our service. We are hoping you will call us for future service if you should need us. Thanks again
vicki B.
10/2013
5.0
appliance repair
+ -1 more
The service tech left to go pickup the parts and then returned and quickly replaced them. He showed me the broken parts and left them with me and cleaned up all the drippy water from taking apart the inside of the freezer. Quick and courteous. Labor was not expensive. It is a hard decision to decide whether to replace or repair but would rather repair than face buying new refrig.
Description of Work: My refrigerator wasn't cooling properly and when i called A and R the lady arranged a time the next day for the service guy to come by. He came right on time (a few minutes early) and quickly diagnosed the problem an quoted me a price to fix. There were two things broken, a computer part and a fan part.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Response from A & R Appliance Repair Inc
Dear (removed member name), Thank you for your Review. Sorry that you had problems with your refrigerator. We know its tough making the decision to repair at times, and that the cost I'm sure was more than you wanted to spend. However, we are very happy that you were pleased with our service. We truly hope if you should need other services in the future you will consider us for the job. Thanks again Russell A&R Appliance
melanie L.
10/2013
5.0
appliance repair
+ -1 more
THEY WRE PUNCTUAL, PROFESSIONAL AND QUICK. tHEY FIXED THE PROBLEM IN LESS THAN 15 MINUTES.
Description of Work: DISHWASHER REPAIR
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from A & R Appliance Repair Inc
Dear [member name removed], Thank you for your review. We are glad that your repair turned out to be something fairly simple, well, to our techs its simple :-) And that you were satisfied with our service. We are hoping that in the future you will have no need for other service. However, if you should we hope you will consider us for the job. Thanks Russell Pennino A&R Appliance
Terry M.
09/2013
5.0
appliance repair
+ -1 more
Technician was very nice. He cleaned the coils, and under the fridge. He also changed the water filter for the ice maker. Very competent, and very patient!
Description of Work: Came out to repair my refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from A & R Appliance Repair Inc
Dear (removed member name), We are sorry you had problems with your refrigerator but happy that we were able to fix it for you. Also that you are satisfied with our work. We hope that if you should need other service in the future, you will consider us for the job. Thanks for your review Russell Pennino A&R Appliance
Shawn G.
09/2013
5.0
appliance repair
+ -1 more
Prompt, professional and courteous
Description of Work: Check stove top
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Response from A & R Appliance Repair Inc
Dear [member name removed], We are very happy that you were please with our service. Thank you for the review, and if you should need service in the future we hope you will give us a call Thanks Russell Pennino A&R Appliance
Bris C.
09/2013
5.0
appliance repair
+ -1 more
I was really happy with them. Russell was great to work. He was incredibly polite and very careful and keeping everything clean and keeping it like he found it. He got the job done quickly. He also went in and cleaned out the inside of the dryer and went over and above what he was there to do.
Description of Work: They repaired my LG dryer. My husband driver’s license got into the dry fan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from A & R Appliance Repair Inc
Thank you so much for your review. We are also glad you were happy with our service. We are really hoping you won't need further service but if you should we will be happy to help you Thanks again
melissa G.
09/2013
5.0
appliance repair
+ -1 more
Called them Saturday afternoon, originally did not think they would have anyone avail till Wed but got a call Monday afternoon that they could have someone there Tuesday between 12-2. They got here around 1:20, pulled the pump and cleaned it out (no I don't remember leaving the drill bit in my pocket and therefore washing it) ... fast, courteous, and the $75 charge was reasonable. Normally this is the kind of repair I do myself but I could not get the hose loose from the pump and my socket set is still in storage with the majority of my household goods.
Description of Work: Came out and checked my front load washer that was not draining.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from A & R Appliance Repair Inc
Thank you for your review, I'm glad that it turned out to be something fairly simple to repair. We are hoping you won't need further service, however, if you should need other services in the future we will be happy to help you. Thanks again
Daniel P.
09/2013
5.0
appliance repair
+ -1 more
Very nice young man. Showed up around 12:00. He changed the part and was out the door by 12:45. Did a great job. I watched him change the part. Very clean and detailed.
Description of Work: Changed the oven Igniter in my Gas Range.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Response from A & R Appliance Repair Inc
Thank you (removed member name) for your review We appreciate your business and if you should need service in the future we will be happy to help you Thanks Russell
Karen M.
08/2013
5.0
appliance repair
+ -1 more
Great service. Absolutely knows his business. Very pleasant - will definitely use again
Description of Work: Fixed dryer that had something caught in the motor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from A & R Appliance Repair Inc
Thank you for your review. We hope you will not have any further problems with your appliances. However, if you should we will be happy to help. Thanks again Russell @ A&R Appliance
Larry B.
08/2013
5.0
appliance repair
+ -1 more
Russell was great. Although we decided to replace the dishwasher, he gave us a few recommendations on what to look for. He was very professional. I would not hesitate to use his services in the future.
Description of Work: We needed a diagnosis on ooour dishwasher that suddenly stopped working. We called on a Thursday and got a Tuesday appointment. Russell came out and was able to diagnose the problem. Unfortunately, the computer for the control panel was out and it would be cheaper to buy a new dishwasher than to replace it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from A & R Appliance Repair Inc
Thank you for your review. I'm sorry your dishwasher could not be repaired and hope you had a great experience in buying a new one. And we will be more than happy to service your appliances in the future should you need it. Thanks again A&R Appliance
william S.
07/2013
1.0
appliance repair
+ -1 more
Called twice; left voicemails. No replies....poor form. will give 'em another shot.
Description of Work: Nada.
Rating Category
Rating out of 5
responsiveness
1.0
Yes, I recommend this pro
Response from A & R Appliance Repair Inc
I'm so sorry we missed your call. I did try to call everyone who left messages, however there were a few I could not hear clearly. I do apologize again Arlene
Diane G.
07/2013
5.0
appliance repair
+ -1 more
Repairman was courteous, showed up on time and fixed the problem quickly. We had been prepared to buy a new machine but he saved us that cost!!!
Description of Work: Repaired washing machine that wasn't able to spin.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Response from A & R Appliance Repair Inc
Thank you for your review and are hoping if you would need any other services in the future you will call us. Thanks again for your business Arlene
kenneth M.
07/2013
4.0
appliance repair
+ -1 more
Fine, they were very nice about the referral.
Description of Work: Referred me to a company who could do the job.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
Response from A & R Appliance Repair Inc
So sorry we were unable to help you, but we do hope we can do service for you in the future if you should need it. Again we apologize Arlene
Darren B.
07/2013
5.0
appliance repair
+ -1 more
Excellent service from this company. I am a landlord to this property so finding companies can sometimes be a challenge, plus I was also moving cross country at the time. The service person called me when they arrived. He diagnosed the problem, had the item on the truck and fixed it promptly. Very satisfied with the ease of this transaction.
Description of Work: One burner was not working on my flat top cooktop, so they fixed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$156
Response from A & R Appliance Repair Inc
Thank you for your review. We are so happy you were satisfied with our service and looking forward to doing further business with you Thanks again Arlene
Edmund C.
07/2013
5.0
appliance repair
+ -1 more
I expected the problems to be more extensive and costly and was pleased that the serviceman could repair it for less. Its been working fine ever since.
Description of Work: Replaced refrigerator thermostat, fixed drip
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from A & R Appliance Repair Inc
Thank you for your review. We are very pleased that you were happy with our service. We are hoping you have no further issues with your appliance. But, if you should we would be happy to help you Thanks Arlene
Dan F.
07/2013
5.0
appliance repair
+ -1 more
Their technician, Daniel, was able to come out within a day of my call to investigate my fridge/freezer problem. He was incredibly nice and did a thorough review of the appliance. Unfortunately, the problem was with the main computer panel, which was quite expensive to replace, but he immediately drove to his shop to get it and came back to put it in. Unfortunately, this didn't fix the problem. When I called A & R to report this a couple days later, Daniel was out within a few hours to investigate once again and replaced another sensor as well, at no charge. A few days later, the fridge still wasn't working properly, so I called again, and they promptly dispatched the owner that same day (whose name I'm forgetting unfortunately) as Daniel was on vacation. He was, also, an incredibly kind man. He replaced another yet another sensor (at no charge) and everything worked out! It was too bad it took three trips to get it right, but I was impressed with the company's follow up and "stick-to-it-tiveness". It also made me feel that they weren't necessarily trying to oversell me from the beginning (for a minute, I wondered if the expensive panel wasn't actually the problem, but they showed me where it was quite worn compared to the new one). Everyone I dealt with, from the dispatcher on the phone to the technician to the owner, were wonderful folks to interact with. I'd definitely go back to them.
Description of Work: Fixed my refrigerator and freezer which were not cooling properly.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from A & R Appliance Repair Inc
We too are sorry it took so many trips to complete the job but glad it was finally handled. I'm hoping you have no further trouble with any of your appliance, but if you should, we look forward to your business
Mary Q.
06/2013
5.0
appliance repair
+ -1 more
Daniel, the installer (and co-owner of the business) arrived punctually and flawlessly installed the cooktop. He left the entire work area spotless (as was his appearance) and explained some of the features of the unit to me. The price was exactly what I had been quoted, even though the job required more extensive cutting of the counter surface that we had anticipated. I was so impressed that I immediately scheduled A & R to fix my malfunctioning washing machine. I probably would not have found this company except for Angie's List-thanks!
Description of Work: Installed a new cooktop that I had bought on-line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Beverly D T.
06/2013
5.0
appliance repair
+ -1 more
What a great Company. From my first call to schedule an appointment until the work was completed was an all around excellent experience. My diswasher was not completely draining. Russell, the owner make an adjustment to the hose which alleviated the problem without having to pullout the entire diswasher. This was all done within the service fee of $65.00. He was right on target with his diagnoses of the problem. I would definitely recommend this company to my family and friends and I will use them any time I have an appliance problem.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
A & R Appliance Repair Inc is currently rated 4.9 overall out of 5.
Monday: 9:30 AM - 5:00 PM
Tuesday: 9:30 AM - 5:00 PM
Wednesday: 9:30 AM - 5:00 PM
Thursday: 9:30 AM - 5:00 PM
Friday: 8:00 AM - 4:00 PM
A & R Appliance Repair Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A & R Appliance Repair Inc does not offer free project estimates.
No, A & R Appliance Repair Inc does not offer eco-friendly accreditations.
No, A & R Appliance Repair Inc does not offer a senior discount.
No, A & R Appliance Repair Inc does not offer emergency services.
Yes, A & R Appliance Repair Inc offers warranties.
A & R Appliance Repair Inc offers the following services: Appliances repair, washers, dryers, garbage, disposals, ranges, hoods, microwaves & dishwashers.