Pleasure Aquatech Pools

In March of 2013 the pump on my pool was leaking. I called Pleasure Pools in Mandeville, LA and explained my situation. A technician (Joe) called me and scheduled an appointment. When Joe came out to a**** the problem he told me that the pump needed to be replaced. On April 8th Joe called and scheduled the job for the next day between 10:00 a.m. and12 noon. He asked that I leave the gate open incase I would not be home when he came. I did this. However, Joe arrived at 8:30 a.m. I was asleep, but I got up and went into the yard just as Joe was finishing the job. We chatted a little bit about pool stuff when I asked if the new pump was a 1.5 horse power. He said, "no, it's a 3/4 horse power (hp)." I then asked the obvious question, Why wasn't it a 1.5 hp? Joe then explained that it was a 3/4 hp pump because a 1.5 hp was too large for my size pool. He went on further to say that I would save money using a smaller pump and letting it run for a longer period. Since I am retired, that sounded good. Before Joe left, as a courtesy, he put lots of shock in the pool and told me to let the pump run for 24 hours. The pool was green because I had not let it run for a while. After a couple of days, I took a water sample to be analyzed at Clearwater Pools. I was told what I needed to do to balance the chemicals and to clear the cloudy water. This went on for another two weeks; the pool water either remained cloudy or stained with algae. Wondering why this was happening, I asked myself what was different? I have been taking care of my pool for 17 years and I have never be unable to clear it of algae or cloudiness. Then, it occurred to me that it is the first time that I had a 3/4 hp pump. So I called three reputable pool service companies and asked the same question: "What size pump would I need if I had a 14,000 gal. pool?" In each case I was told a 1 to 1.5 hp pump. Through the BBB website I decided to go on line and contact Pleasure Pools. The next day I received an email from Charles Elfert (owner of Pleasure Pools) offering to replace the new smaller pump with a newer larger pump for an additional $200.00. (No additional cost for labor) He also sent a copy of a 30 year old news article to justify having put in a smaller pump. I feel certain that if this offer would have been made in the beginning that I would NOT have done business with Pleasure Pools. The reason being, I had replaced that 1.5 hp pump twice before for much less. In another email from me, I once again explained my position, but Mr. Elfert offered nothing further. I am truly disappointed in how this matter was handled by Pleasure Pools. I believe that I should have been offered the option of buying a smaller pump BEFORE one was installed. I don't think that I should have to pay for a larger pump (Material or labor). I submitted all of the above information through the BBB because I got Pleasure Pools name from their list of 'good' businesses. What I didn't know is that they don't really investigate but just shuffle emails back and forth and then say it's one person's word against another. I ask you to please review all information (to the best of your ability) before rendering a decision. I think anyone thinking about doing business with Pleasure Pools should know how they resolve customer problems. Offering a customer to spent $200.00 more money is one of them.

We terminated contract after sub-deck was not poured to specs & they refused to remove/repour. Imperfections in the surface of the subdeck made it impossible to properly lay flagstone on top. Nor was it poured to the correct thickness. After it was torn out by another pool contractor at our expense, it was discovered not to contain rebar. Plumbing & wiring was also installed under it improperly. All of the work was subcontracted & very few of the workers spoke English & were frequently misinformed as to their tasks. "On job-site" supervisor was rarely in attendance when workers were present resulting in poor quality workmanship. Water feature container was also not built to specs & they refused to remove/rebuild. Owner lied to me on several occasion when questioned about job specifics. Received partial judgment in our favor through arbitration with the BBB. Have just recently become a member of Angie's list and took the opportunity to post this.

Pleasure Aquatech Pools is very good. They were timely and very responsive.

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