JIM OWENS FLOORING & CABINETS

When the sales rep (George) came to my home to take measurements, I explained to him that I had a section of flooring at the door threshold that would require professional attention, I needed the bedroom flooring to tie in with the hallway flooring which was my screw up. The whole reason that I was paying for installation was that I was not familiar with how to install the flooring around the door frame, if not for that I would do it myself. The installers came out and did a nice job with everything except what I specifically wanted addressed. As a matter of fact, there are several sections of flooring that are too short that can not be covered up by the threshold piece. I called George and he came back out to inspect the installation and told me that the short boards will have to be repaired but that the issue that I wanted addressed originally would not because the installers were not required to extend the flooring and extra 3 inches as per my request. I would have gladly paid extra to have this fixed but was told that could not be performed by the installers. So right now, I have a 4 inch gap between my existing flooring and the new flooring and a lot of left over material. George did offer to put additional laminate flooring in the hallway but there would be a minimum labor charge. My cost for a roughly 10 x 10 bedroom was $950, the cost for a 3' x 8' hallway would be $780. Needless to say, I declined to have them install flooring in the hallway. I'm not looking for something for nothing, just a little integrity in doing business. This is the first time I've used Angie's list and probably the last. I am extremely disappointed in both Jim Owens and Angie's List.