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Burkhardt Air Conditioning Heating & Refrigeration

Heating and Air Conditioning, Generator, Air Duct Cleaning,

About us

Burkhardt Air Conditioning has been committed to delivering superior air conditioning, heating, and refrigeration products and services. We are licensed and insured and have been proudly serving the Greater New Orleans and Northshore area for over 25 years. Today the Burkhardt team helps Louisiana families create the most comfortable homes possible by professionally installing air systems that provide clean, healthy, and comfortable air. Our goal is to provide our residential and commercial clientele with superior products and unsurpassed service. Award wining.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

Air duct and dryer vent cleaning, appliance repair, energy efficiency auditing, generator, heating & A/C.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.765 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
5%
3
3%
2
2%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 65 reviews

Randy S.
06/2020
1.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Replaced blower motor....original price way out of line...they reduced by$400 when i pushed back...still overcharged but needed ac....they pushed for follow up inspection on other two units....tried to charge for unit I just had inspected. I pushed back feeling overcharged...they reduced fee again. Said I needed added work or replacement of unit I just paid $1300 to repair....only offered $173 credit for work done two weeks earlier. Overall the inspection work cost me $247 per hour just for labor. They are very responsive in getting to you because they overcharge!! Stay far away from these guys.
Description of Work: Ac blower motor

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$2,200

Response from Burkhardt Air Conditioning Heating & Refrigeration
Mr. [Member Name Removed], I understand that you that you were upset about the cost associated with the motor and capacitor replacement after you looked on the internet and found a low cost associated with the motor and capacitor. We do not purchase from the internet, only from a supply house which allows us to warranty all parts sold for one year. Most internet sales have no warranty and no taxes added. While the actual time to replace the motor and capacitor may have seemed short and the part cost low, the ability to diagnose the problem, have the proper parts on the truck and complete the repair in a timely fashion is the result of an investment of our time to train and willingness to commit funds to an inventory that allows for the quick repair. Our service mechanics earn a living wage, have benefits and a support staff to answer your call and dispatch in the efficient manner, in light of high energy prices. We feel our prices are competitive and as reasonable as we can be for us to continue to be in business today and in the future. If you feel overcharged, I respectfully would ask you to compare diagnosing the problem yourself, ordering the part online, wait for delivery, installing them yourself, and NOT having a one year warranty should the parts fail. That is the service we are charging for, not just the part replacement. Feel free to contact me at 985-626-7741 if you care to discuss further. Respectfully, John Burkhardt

Steven S.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
I had a complete A/C and duct replacement, in my home. Burkhardt's excels in both customer service and detail to their craft. The whole process was "6 stars out of 5"! I never once felt pressured into anything. Special shout out to Louie (Salesman), Micah and Steven (Installation Team) for a great job. These guys pay attention to all details! My home already feels much more comfortable. I would absolutely highly recommend Burkhardt's A/C and Heating, to anyone looking to get their A/C System replaced. Thank you, Burkhardt's A/C and Heating!!
Description of Work: Complete A/C and Duct Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roland N.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
All of the techs that came out were courteous and professional. They laid out what they were going to do and completed the job in one day. They constructed a new box for the return air to increase the capacity, installed the new units and tested. I received a call the next day asking about the work and was everything satisfactory? They said a tech would be out in 3 weeks to check everything, which he did yesterday. Burkhardt has followed through on their commitments and on time. We probably could have found someone cheaper, but received a good job in a professional manner and they seem to stand behind their work.
Description of Work: AC went out, Burkhardt came out the same day and diagnosed a fan motor. Quickly changed it and left. Next day we had the same problem. Another tech came out, said it was the control board and checked the system over. After giving us the choice of putting a lot of money into an old system or changing it out, we opted for the new system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Jerry F.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They have honored all of their commitments. They are reliable and we are always pleased with them. I would highly recommend them.
Description of Work: They installed our AC a few years ago. They have been back recently to service 2 HVAC units. There was a manufacturer defect in one of the UV filters, and they installed the new one at no charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Kristi P.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were very prompt and courteous and were able to fix the issue in a surprisingly short time.
Description of Work: A/C Return vent replaced, coil replaced, and general maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Duncan L.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
Burkhardt schedule a technician promptly who completed a diagnostic of the AC system, identified the issue and took the time to properly explain the system repair vs replacement options never trying to push me into the more costly path forward. Actually, the technician did the opposite which is how you keep clients calling you again the next time you have an issue!!! When my AC does require replacement, I will definitely be having it done through Burkhardt. If someone from the company is reading this, give Alex a pat on the back because he represented your company very well today!
Description of Work: Air Conditioning quit blowing cold air, Burkhardt added freon to the AC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Susan S.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
It went VERY well. I would HIGHLY recommend them, as they are very knowledgeable, and extremely trustworthy. And they stand behind their work. There were a few components that didn't work properly at first and they responded promptly and replaced them without any hesitation. Now everything works perfectly! The installers were all very pleasant and professional, and they left every area that they touched completely clean and tidy when they were done. We had been using them for maintenance and trouble shooting on our old units, and had total confidence in their replacing everything and maintaining it going forward.
Description of Work: Replaced 2 AC/Heat units, all the duct-work in attic and under house, and moved the location of the outside condensers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alvin T.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
The tech Alex, was on time and professional. Covered shoes while in house so he would not track any dirt in or from the attic. Checked and cleaned unit both in attic and outside. Found potential issues that may cause issues in the future.
Description of Work: Annual Check Up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

cathie L.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Louie was professional and efficient from the moment he got here. He checked everything and gave us a recap.
Description of Work: Annual inspection and tune up of heat and air units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$169

mike B.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Crew was very nice, extremely clean and efficient.
Description of Work: Install Mini split in older house for upstairs addition

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6

Eric W.
07/2016
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Exceptional service from a professional team! I highly recommend Burkhardt''s for your A/C services.
Description of Work: Our 18 year old central A/C unit failed on a Friday night. We contact Burkhardt's on Saturday morning. Within 1 hour, the sales rep was at our house with 3 temporary window units to cool our house. The entire Central A/C unit was replaced by Monday evening.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maria K.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
It was good. We were impressed with them.
Description of Work: They performed A/C tune ups on 3 units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$207

Kurt T.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
Service was easy to schedule, and they were able to work us in quickly. Serviceman was very polite, professional, and seemed very well educated. Service was performed in a timely manner. This was a very positive experience. We are now planning on setting up a maintenance schedule with this business.
Description of Work: AC unit diagnosis and add freon

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

William L.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
Alex was great, we asked questions- he was professional & courteous the whole time & even gave us good recommendations...
Description of Work: A/C Spring Cleaning Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Burkhardt Air Conditioning Heating & Refrigeration
Mr. [Member Name Removed], Thanks so much for choosing us. We look forward to working with you in the future. Thanks, Burkhardt

Sally H.
12/2015
2.0
heating & air conditioning/hvac
  + -1 more
I would not use, or recommend Burkhardt Air. They gave us a quote, then five minutes later substantially increased the quote by more than a thousand dollars. Thankfully my husband has some knowledge and knew it was definitely not ethical.
Description of Work: I purchased a deal from this company.
Rating CategoryRating out of 5
$69

Response from Burkhardt Air Conditioning Heating & Refrigeration
Mrs. [Member Name Removed] We are sorry that you are unhappy with our services. I have review your file and what all of our technician did and quoted. We went out for an Angie's List Tune Up and Cleaning. During our cleaning we found the drain line to be clogged and also the contactor was burned up. We added a ball valve to clean out the drain easier and also replaced the contactor. While assessing your overall system, we found it to be extremely dirty, including the duct system and grilles. We gave a quote of $269 to pull and clean the blower motor and then check the Freon charge. We then also have a quote of $4,500 to replace all of the ductwork, grille boxes, and plenums. We did not increase the price of the original quote, we gave another option that was way more expensive but also way more extensive in the work and material. I apologize for the miscommunication.

cathie L.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
AC went out and Burkhardt was here the same day. Technician was friendly professional and knowledgable. He explained everything up front including cost etc. He fixed the problem and laid out costs of cleaning unit! All was completed in a timely manner.
Description of Work: Replaced a capacitor CCA(?) to get AC going again. Scheduled cleaning on condenser which also has been done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265.41

Response from Burkhardt Air Conditioning Heating & Refrigeration
Thank you for the review!

Jerry F.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
Representative visited our home & then gave us a written estimate. Fully explained everything. Work was done as scheduled. Highly recommended.
Description of Work: Replaced 2 air conditioner units & 2 heating units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Response from Burkhardt Air Conditioning Heating & Refrigeration
Mr. [Member Name Removed], Thanks so much for the review. We appreciate your business and look forward to taking care of your needs in the future. Thanks, Burkhardt

Jeanne T.
09/2015
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
The technician, Chad was very professional, kind, and courteous. He took his time explaining everything to us yet he didn't waste time. I would recommend this company.
Description of Work: Replaced condenser fan motor and run compasitor. All after hours.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Burkhardt Air Conditioning Heating & Refrigeration
Removed mbr info, Thanks so much for the review. We appreciate the opportunity and we look forward to working with you in the future. Thanks, Burkhardts

Duncan L.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
Punctual, fair and honest diagnosis of A/C unit issue.
Description of Work: resolved A/C issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Pamela D.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
I would highly recommend this provider. I awoke at 3 am to no ac and called them at 7:30 to request service. I received a return call from the owner who was very polite and accommodating. The technician arrived at my house within two hours and diagnosed the repair very quickly. He was able to make the repair as well as offer me advice on maintenance for my unit. Everyone I dealt with was courteous and professional. I have recommended this provider to my family and friends.
Description of Work: Made a repair to my air conditioner

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$259

Response from Burkhardt Air Conditioning Heating & Refrigeration
[member name removed], Thanks for the opportunity to serve you. We appreciate your business and are looking forward to working together in the future. Thanks, Jason

Teresa C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
The entire Burkhardt crew was professional and hard working. They did an excellent job with the installation and the complete removal of the old system. They ran the copper connections and drain for the main living area unit thru the wall then inside the kitchen cabinets to the outside. So no extra unsightly tubes running along the interior walls. We are very happy with the new ductless system. It's very quiet (inside and outside), efficient (looking forward to seeing how much we will be saving on our energy bills!), and keeps all areas cool. We highly recommend Burkhardt AC!
Description of Work: Installed a 39,000 btuh Daikin ductless mini split system, one 18k btuh air handler in the main living area, one 7K in the kitchen, and one 9K in the small outbuilding. All three units work from one compressor. They also removed the old broken down flex ducts and coil system from under the house, covered the register holes from under the house (so critters and bugs can't get into the house), and then removed all of the trash and debris. All of this was accomplished in one day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Burkhardt Air Conditioning Heating & Refrigeration
[Removed Member name], Thanks so much. We appreciate your business and look forward to working with you in the future. Thanks, Burkhardt

Arthur S.
08/2015
5.0
heating & air conditioning/hvac, generator service
  + 0 more
We have been through 5 ac contractors over the years. One was outstanding but their price was absurd. Burkhardt did the same job for 30% less on another job for me - AND used the same exact AC equipment! The other AC vendors just used really untrained and/or unprofessional staff to do the work. Some used really cheap and sub par ac equipment to bid a lower price. Burkhardt is OUTSTANDING. They have extremely well trained and conscientious installers who always go above and beyond and made expense saving recommendations. They are competitively priced with some others out there but I sleep very well knowing they respond immediately in all emergencies. They have NEVER have left any job incomplete or poorly done. Never had to call them back for something still not working. Wish every business ran as well as they do. Their personnel are outstanding! No druggies,or common laborers parading as AC installers. Top drawer in every respect. Ask for Josh Burkhardt when you call. Super smart and cutting edge guy when it comes to saving $$$ on AC expenses and utility costs. (They are now doing a whole house generator for us too!)
Description of Work: We have used Burkhardt for several years on many residential and commercial properties

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Burkhardt Air Conditioning Heating & Refrigeration
Mr, We appreciate your business and are happy to serve you. We look forward to working with you in the future. Thanks, Burkhardt

Michael T.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Tyler is who came out to my home. He told me what the problem was and helped me to resolve it. I gave him the work that needed to be done. He was very professional and responsive. Tyler showed up on time and came right away. He also explained to me how things work and made it easy for me to understand. I would definitely recommend this company.
Description of Work: They are going to come and install an exhaust and modify vents. They will be servicing the unit and I purchased a Big Deal with them for $69 for an A/C Tune-Up, Cleaning, and Inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Burkhardt Air Conditioning Heating & Refrigeration
{member name removed}, Thanks so much for the opportunity to serve you. We appreciate your business and look forward to working with you in the future. Thanks, Burkhardt

Lindsay R.
07/2015
3.0
heating & air conditioning/hvac
  + -1 more
Never received follow-up from them, or a quote, despite leaving several messages. Why bother to come to my house, waste your time and mine, with absolutely no follow-up and no quote provided? I don't get it.
Description of Work: Called for a quote, company sent representative who we met with at our house for 20 minutes.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Burkhardt Air Conditioning Heating & Refrigeration
(removed member name), I'm very sorry about the miss communication. I know we spoke about adding some duct work in your addition and we were trying to determine what was going to be the most feasible, flex duct with a fur down or spiral metal duct. We had exchanged some numbers and I left you a voicemail, but didn't hear anything back. Again I apologize if you feel that we didn't follow up, but we were under the impression that we were waiting for you to decide which route you wanted to take. If there is anything that we can do, please do not hesitate to let us know. Sincerely, Burkhardt

Gordon K.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
workmen arrived on time. clean, professional crew. company truck clean and well maintained. all tools used seemed to be in great shape. provided quote on replacement part prior to installation. all notes put into computer for future reference. i would highly recommend Burkhardt and will use them in the future.
Description of Work: inspect and repaired a defective capacitor on one of my units. found low freon and replenished on the defective unit. checked and found all OK on the other unit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from Burkhardt Air Conditioning Heating & Refrigeration
[Member's name removed] Thanks for the opportunity to provide you with service. We look forward to helping you in the future. Sincerely, Burkhardt
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Contact information

1932 Surgi Dr, Mandeville, LA 70448

acpromise.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Generator,
Air Duct Cleaning,
Appliance Repair,
Dryer Vent Cleaning,
Energy Efficiency Auditing

FAQ

Burkhardt Air Conditioning Heating & Refrigeration is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:00 PM

Tuesday: 7:30 AM - 4:00 PM

Wednesday: 7:30 AM - 4:00 PM

Thursday: 7:30 AM - 4:00 PM

Friday: 7:30 AM - 4:00 PM

Saturday: Closed

Burkhardt Air Conditioning Heating & Refrigeration accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, Burkhardt Air Conditioning Heating & Refrigeration offers free project estimates.
Yes, Burkhardt Air Conditioning Heating & Refrigeration offers eco-friendly accreditations.
No, Burkhardt Air Conditioning Heating & Refrigeration does not offer a senior discount.
Yes, Burkhardt Air Conditioning Heating & Refrigeration offers emergency services.
Yes, Burkhardt Air Conditioning Heating & Refrigeration offers warranties.
Burkhardt Air Conditioning Heating & Refrigeration offers the following services: Air duct and dryer vent cleaning, appliance repair, energy efficiency auditing, generator, heating & A/C.
Ask for details.

Contact information

1932 Surgi Dr, Mandeville, LA 70448

acpromise.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:00 PM
Tuesday:
7:30 AM - 4:00 PM
Wednesday:
7:30 AM - 4:00 PM
Thursday:
7:30 AM - 4:00 PM
Friday:
7:30 AM - 4:00 PM
Saturday:
Closed