Action Plumbing & Heating

Have called on Action Plumbing for several jobs over the years. Mike is always quick to respond, provide an accurate estimate, and do the job as specified. He’s always given me a heads up if it looked like additional work might be needed.

Son came out and appraised work at $500. My wife took care of all and was taken advantage of. When father and son came out to do the job, dad charges more than appraised. Wife paid the bill. When I arrived back at home (working 28/28 at the time) I called to see if he could explain the difference. Dad explained up to $500 which included labor and twice the rental of a ditching machine but could only justify the difference ($200) as profit. No written estimate made at time of estimate so BBB could not do anything.

Outside faucets are perfect, same day new part came in for kitchen faucet they came within minutes, fixed the problem and I'm as happy as the other times they came. Highly recommend.

One couldn't ask for more from a service company. Punctual. Professional. Courteous. Any questions I had were answered on the spot, none of this 'I'll have to get back to you', stuff. There was electrical work and marble work involved in the bathroom work. Action had all of that taken care of, scheduling and all. I can't recommend Action Plumbing high enough. Call Action and rest easy.

Mike and Cody arrived on time. Within 10 minutes, Mike had diagnosed the problem. He and Cody resolved the issue within an hour. Both were professional and cordial.

I called. Within 30 minutes Mike and Tony were at my door. They quickly located the leak and did the repairs.

unknown

Great

One man came the day i called to survey the job. They came the next morning with the new water heater. They were prompt and showed up on time. The water heater replacement only took about an hour even though it was in the attic. They have the tools to do the job. I did not ask for an estimate. I was given a receipt but it was not itemized. I had to go through a reset procedure on my gas furnace after the gas was turned off. They did not help with that but it is not their expertise. Overall I was pleased because a leaky water heater in the attic needs to be replaced ASAP and they were quick to respond.

Mr. Ed Ratliff the owner came to our home and quoted us a price of 6500.00 to install the pipes. He told us he could start in about a month or so and we were fine with that because we did not have any leaks or any emergency. The way he spoke it was going to take a week or longer to complete the pipes, again this was not a problem. About a week later I called and ask if he would also replace a tub with the fixtures and curtain rod he said he could, but he did not give me a price. So about a month later the work stared with my pipes. Mr.Ratliff subcontracted another plumber named Chris. He replaced all my pipes in one day with no other workers, about 8 hours of work. My husband and I thought no way that was $6500.00 for one worker and one day of work. The next day Mr. Ratliff came for about an hour and helped Chris move out my old tub and move in my new tub, then he left and Chris worked alone for the rest of the day. The real problem started on the end of the second day, Chris broke my tankless water heater. I don't know how he broke it but I was getting hot water and then it would stop. Mr. Ratliff kept making excuses saying it not their fault and I need a new water heater. I asked him how much do I owe you so far, he said I don't know I have to talk to Chris. I talked to Ed about 5 times about what kind of water heater and where to put it. I told him I wanted another tankless in the same place in my utility room. The next day I had to boil water and take a bath, I left a key and went to work. I came home about pm and Chris and two other worker had put the tankless water heater outside of my home. I have a whole in my ceiling and three pipe hole in my floor. On Friday, December 7 Mr. Ratliff and Chris came to my home with a bill for $8,415.00. My husband got very mad and was yelling at them, it was not pleasant. My husband should have never lost his temper. So two days work that was for my benefit and three hours of work that was needed to put my water heater in the wrong place and $1500.00 for a tankless water heater that they broke, I was charged $8415.00. On the invoice there is no warranty for work or how much for materials and I did not get a receipt for my water heater that I did not need. Then on Sunday my husband looked under the house, the old pipes are still there and some old pieces of pipe are on the ground and most of the new flex pipe is on the ground. Please get every thing in writing. That was our big mistake. Action Plumbing took no responsibility for anything.

Action Plumbing and Heating came promptly. We had a sewage problem and they let us know about it so we had the tanks cleaned out. They came back and dug up the drainage and made a manual pier for the pipe to leave through it. They did a very good job and they were reasonably priced.

They did a good job. I was pleased with the service. It was a medium-sized job. The price was reasonable. The manager when he said he would come out, he did come out. He is very friendly to people and he does a good job.

They replaced the worn parts and this fixed the problem