Era Sarver Real Estate

Listed property we own for sale, our agent is great, very professional and prompt.

In August 2011 we had ERA to manage our home. We moved out of state. Prior to August 2012, we stopped in at the ERA office and discussed all the issues we had with the current renter. He never mowed, he had to have outside faucets repaired that we paid for even though his girlfriend broke the faucet. The home had to be sprayed for wasp several times. The air conditioner had to be repaired at least three times. After we were told they would inspect the property, we agreed to sign second year with the current tenant.After the inspection, we were told they hadnt mowed but the tenant agreed to. However in January we were notified that our home would be put up for sale. We had missed a payment and over the months the fees had accumulated. We had lost our job and were struggling financially so we relocated to another state. ERA notified us that the home was in foreclosure. Upon the recommendation of ERA, we decided to let the tenant stay one month rent free. When the month was over, we could not get in touch with ERA to obtain access to the home prior to foreclosure. Finally, we contacted the tenant who told us he had not finished moving and would be there an additional 7 days. Finally after gaining access on the 7th day, the tenant was still moving. We worked outside that morning and returned in the evening to find the home unlocked. ERA had not notified us that the keys were returned. The home had walls with holes, a wall had been used as a dart board, cats had urinated on the floor, dog and cat hair was in the refrigerator (we never agreed to any pet in the home), feces had been left in the toilet, the toilet seats were covered with feces and urine, the tubs were moldy, the stove was filthy, the shades on the windows were torn up by the cat, the carpet was torn in places, and the home had an odor of something dead. The grass around the home was waist high. The A/C unit outside had grass growing into it. I took photos. Prior to gaining access to the home, we called an agent in the ERA office who sold us another home. We informed her we had an interested buyer. She told us to have them stop in the office and speak with her. However, we were contacted by the buyer who really wanted to see the home. They said they were very interested in buying the property. Since we would be in the home removing a refrigerator, we told them they were welcome to stop in and see the home. We didnt realize that ERA didn't do home inspections prior to renters vacating property. The buyers were disgusted and we were embarrassed. We contacted ERA and informed them that the renters had left the home in such bad shape. We sent them photos of the property. The broker acted like we were making a mountain out of a mole hill. It wasn't her problem apparently. We called and after several attempts at reaching her, she said she had to contact the Attorney General. Then, she informed us that she had returned it to the tenant.She also stated in her letter that things were taken from the home prior to the 1st. This was an insinuation that we had been in the home. However, on the 7th when we arrived at the home and the renter was in between moves from the home to the new rental, the renter told us we could get the refrigerator. We said no because we were afraid that we would be accused of something like that. Unfortunately, we already were aware that she had because the tenant had already rented a home through ERA and we were aware of it. We know we were losing the home in foreclosure but legally we owned the home until it went up for sale. We wanted to sale the home if we could to prevent foreclosure but ERA's actions prevented us from showing the home.

My husband and I are regular customers of ERA Sarver Real Estate. We have purchased two homes with their assistance and they also managed one of our rental homes. Very professional and caring staff. We are currently seeking their assistance with another home in the neighborhood. We have been doing business with ERA Sarver for ten years. We always feel confident that we are getting the best deal for our money and they work hard to provide the best experience in home buying. Our first encounter with ERA Sarver was in 2001. My husband and I PCS'd from Germany to Fort Polk. We were settled into our new home within two weeks! They made us feel like family. It was great experience and we highly recommend ERA Sarver Real Estate of Leesville.

The process went good, Robie did everything possible to make it easy and to make sure my husband and I were happy. I would definitely recommend her to any one. And as long as I live in Louisiana, she will always be my Real Estate Agent.

We were purchasing a house from out of state, and decided to go with a company we had heard of, ERA. While dealing with this particular location it was a huge mess. We ended up in a contract for a house we had never seen (that was listed by another agent at the ERA Sarver office), and when we were finally able to see the house it was not what was represented to us by the company, and told there was no way out of the contract. We had a hard time seeing the house, were never provided with a disclosure, and were given the runaround by everyone at the office!We contacted a real estate lawyer who told us a very simple way to get out of it, and thank god we did. This company did not care about us at all, and definately did not have our needs or wants as a priority!