PISTOL'S PLUMBING HEATING & DRAIN CLEANING

They're good.

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Plumber showed up on time. I showed him the work. He left for 30-45 minutes to get necessary supplies. After returning there was an issue with the main shutoff valve so he worked on other items until help arrived for the main shutoff. Work was completed in a workmanship like manner. He took short smoke phone/smoke breaks outside. He resolved any questions or issues that we had. The only thing left for me is to repair the sheetrock around the washing machine box. He explained that would be my responsibility before starting. Overall I am very happy with the work done.

Experience was negative from the beginning. The plumber who arrived immediately announced that all the problems we were experiencing were caused by having the house leveled (about four years prior to the plumbing call). The team of three (sometimes four) workers were loud and obnoxious, and very unprofessional. After several hours of beating and banging under the house (and digging a hole in the yard, for some unexplained reason), the plumber in charge of the motley crew knocked on the front door to present the bill and say goodbye. He was not planning on fixing any of the problems his "repairs" caused inside my home -- including a toilet that was knocked completely off its seal. The plumber reluctantly agreed to re-seal the toilet, and he and one of the "helpers" made a terrible mess in the bathroom and did a half-way job fixing their damages. The worst part, though, was lodging my complaints with the office, and being told they intended to charge me for the original work and the time/materials needed to fix their mess ups. I paid them this time, but I will never use their services again.

Please see above. Had to call Lanier Plumbing to correct the problem. They were professional, efficient, and the price was reasonable.

This guy should not be working for Pistols....He even recommended another plumber to do the job...

went to fix septic tank and was unable to remove the snake from the tank. Had to come back and pump to retrieve it and charged me for all that.

I called Pistols Plumbing at 8:00 am on Thurstay morning to see if they could help check my gas system. They said that they could send some one over that morning. The plumber and his helper arrived at 9:45 am. I told them what I needed done. They took a few minutes to survey the job, made a list of the items that needed to be changed or modified. One got to work while the other had to go get some supplies that they did not have on the truck. He returned shortly and started working on other jobs in the house. After a short lunch break they returned and completed the job at 1:00 pm. After loading their tools and euipment on the truck the plumber went back over the jobs that they had performed. He noticed one issue with the way that the helper had piped up the water heater safety relief valve to the drain. He made a teaching moment of this by showing the helper and me the proper way to do the job and explain to us the reason the code called for it to be done this way. He made sure to tell me that this time would not be put on the total time for the bill. At the end of the service call I was very pleased with the way that I was treated. They had made sure to show me each job that they neded to do and explain why it needed to be done, and then showed me the result of each job after it had been completed.

We had a slow running toilet ever since we bought our house three years ago. Occasionally, the toilet would overflow. My husband called Pistol's and spoke in depth with the receptionist. She was friendly and knowledgeable. She was up front about the higher cost to us due to the fact that we live 40 miles from their business, but we did not want to use our small, local plumbers due to a previous bad experience. The plumbers arrived on time. They were extremely competent. The toilet was a simple fix with an auger. The plumber even told us where to buy a good, professional auger in case we ever needed it. My husband was at work while the plumbers were here, and I did not understand all the technical terms, so I called him at work and the plumber was kind enough to speak with him at length and tell my husband exactly what was being done. After the toilet was fixed, I remembered that our drain plug in the master bath had not worked since we moved in. I had been using a rubber stopper. I asked the plumber if he would look at it, which he did. I was surprised when he told me that it was not hard to fix and that my husband could probably do it. I was impressed that he was honest and not trying to milk us for more money. I asked him to fix it anyway, knowing that my husband was busy and would probably put it off indefinitely. The plumber left to buy the part at a local company. He was back a short time later and began to fix the drain stopper, but he was not happy with the quality of the part. He told me he'd like to get the part at the store he regularly uses, but it would be several days before he could return. I agreed. He was back a few days later and fixed it. I threw away the rubber stopper. The work was not cheap, but they were up front about the costs right from the beginning. I am extremely impressed and would recommend Pistol's Plumbing to everyone.

They were very professional and did a good job. They were very expensive.

My family has used Pistol's Plumbing for at least 30 years, maybe closer to 40. They are always extremely professional and reasonably priced. They call before they arrive and take great care to keep you informed about what they are doing. They are also very concerned about "making things right" and giving good advice. I wouldn't trust anyone else with my plumbing!

So far so good. I have not had any overflowing of the washer and I love my new tub-sink.