AIR CONDUIT CO INC

We purchased an AC unit from them 7 years ago and it came with a 10 warranty. They came out and looked at the unit and our compressor is out and now they are telling me that the warranty is not good. The first reason I was give was that we did not register it online so it was not good then I told them we were never told it had to be registered, and that the registration paper was still inside the unit when they came to work on it so how would we have even known to register it. Then I was told that the warranty is only good if they do maintenance on it 2 times a year, and the warranty paper does not say that anywhere on it. So, I asked where it says on the warranty that we had to have the maintenance every year and he said that it’s not on the paper, but I would have been told that. When I said I was not told that and asked for a copy of the paperwork that says I turned down the warranty he does not have anything.

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Not only did an excellent job on the servicing of the unit, but found our leak and fixed it, even though is only to replace a small piece of PC pipe and insulate the piping. I feel the service technician was knowledgable and very polite. I would highly recommend Air Conduit. I would also recommend their annual service contract, it saved me a lot in parts and Overtime labor. Rick Ingalls

I called and they came that afternoon.

Our A.C.unit was a little over three years old, so we were surprised when it stopped cooling. We had seen "Air-Conduit" ads on T.V. and knew they were a "24 hr" company. We called 7:30 at night and were told someone would be there first thing in the morning. When the technician arrived he said we needed a new motor and it would be $460.00 plus an $85.00 fee to analyze the problem. But, if we signed up for the twice a year maintenance program for $160.00 the $85.00 would be waived and a 10% discount applied. It seemed a bit high, but we decided to do it. We aso mentioned a few times about the unit being relatively new since we bought our house new and had only been there a few years. After he left to get the part, we found out from the builder that the parts were under warranty and the technician should know that. When the technician came back we told him that parts were under warranty and he responded with "why didn't we tell him that?" When I said we did tell him a few times how old the unit was, he didn't respond. When everything was finished, the bill was the cost of the yearly maintenance plus $215.00 labor. We paid it, then after he left, realized the 10% hadn't been discounted. I called the office and they discounted my bill. Over the weekend, I thought about the labor cost and realized it seemed really high. I called back Monday morning, spoke to Tamra, and she said the reason the labor was so high was because the $85.00 fee was applied to the labor in error. Therefore, she sent back a check to us for $85.00 and was very apoloigetic. We will stay with them for now even though there were a few problems, but just check everything carefully. .

I have used their services twice. I have been very happy with the result. Their think their prices were reasonable. I have recommended them to other people already.