I had nothing but problems the entire job, not only did they not start when promised they did a terrible job installing the tile and counter tops, took them 4 weeks longer then promised. They even lost our house keys then found out that one of the installers was in jail for domestic violence with the key to our home and the slab of marble for our baths in the truck he was driving. That was the worst experience I have ever had dealing with any contractor.
Description of Work: Installed porcelain tile in the house, granite counter tops in kitchen and marble tops in bath, also installed carpet in the bedrooms & replaced the quarter runs in the house after installing. Installed ceramic tile in bathrooms around showers and tub.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$25,000
Response from O'NEAL FLOORING CENTER
WE NEVER PROMISED A JOB OF THIS SIZE TO BE FINISHED IN A SHORT PERIOD OF TIME. IT TAKES TIME TO REMODEL 2 BATHROOMS INCLUDING DEMOLITION, NEW SHOWER PANS AND TILE UP THE WALLS IN ADDITION TO GRANITE/MARBLE COUNTERTOPS IN KITCHEN AND BATHS AND TILE AND CARPET FLOORING THROUGHOUT THE HOUSE. GRANITE FABRICATION TAKES TIME AND THE NATURAL STONE WAS NEVER IN THE POSSESSION OF OUR INSTALLERS. WE DID UNFORTUNATELY HAVE PROBLEMS WITH ONE INSTALLER AND FIRED HIM FROM THE JOB. ALL ISSUES WERE ADDRESSED AS THEY WERE BROUGHT UP BY THE HOMEOWNERS. WE APOLOGIZE FOR THE TIME FRAME BUT AGAIN NEVER AGREED TO A SHORT TIME FRAME FOR THIS SIZE OF JOB.
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Service Categories
General Remodeling,
Flooring Sales and Installation,
Countertops and Backsplashes,
Ceramic Tile,
Carpet Sales and Installation
FAQ
O'NEAL FLOORING CENTER is currently rated 1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
O'NEAL FLOORING CENTER accepts the following forms of payment: Check,MasterCard,Visa
Yes, O'NEAL FLOORING CENTER offers free project estimates.
No, O'NEAL FLOORING CENTER does not offer eco-friendly accreditations.
No, O'NEAL FLOORING CENTER does not offer a senior discount.
No, O'NEAL FLOORING CENTER does not offer emergency services.
No, O'NEAL FLOORING CENTER does not offer warranties.
O'NEAL FLOORING CENTER offers the following services: FLOORING SALES & INSTALLATION.