Menard's Air Conditioning & Heating LLC

Mr. Menard kept blaming other subcontractors for the problems we were having with cooling and humidity in the house following installation of air conditioning and heating equipment in our new home (this was during the winter months). His solution was to sell us another piece of equipment (which according to a subsequent dealer was not installed in an efficient manner). That did not solve the problem either. As it turns out Menard's did not properly install a specialized piece of equipment, as he obviously had no experience with it. This caused all the problems with cooling and humidity. As soon as that piece of equipment was disconnected from our system, we were finally comfortable in our home.

We received a quote from the owner after an accessment of the old unit we had, which was loosing freon rapidly. We also received a second quote for a similar unit to replace the older unit. We had a choice of fixing/replacing a portion of the unit or completely replace the manin Central AC/heater unit. After reviewing quotes and Angie's List, we decided on Menards AC and Heating. Due to travel, I was out of the home the day of the installation. My wife explained to me that the service people were early as stated and she told them that she had to leave to drop off and pick up our special needs son at a pre determined time. She also said that she would lock up the home while she was gone for 20 minutes or so. That afternoon, when she went to notify them that she was leaving in an half hour and if they needed anything in the house, and asked if that would be a problem. One of the technicians said yes and it was MY problem. He then said that in all his years of work, strangers left their house unlocked and was also saying this in a very load voice! My wife explained she was not confortable leaving our home unlocked while gone. He stormed off to his truck. At that time, my wife called her mother to come and sit in the home while she was out. The mother-in-law said the technicains never came in the house while she was there for a short time. During th entire day, the technicians had acess to the yard and attic space. The tech. later said it was very hot and long day. We never leave our home unlocked for most anyone and she tried to get that cleared in the morning when she told the tech's she had to leave two times for drop off and pick up. Overall, the AC/unit was installed very nicely and the unit works as good as said, maybe better. We are very happy with the overall Central air and heat Trane unit. We both feel the professionalism was not up to par and the situation could have been handled better.

They have always been professional, prompt, and good to work with. They installed my original air conditioning and I’ve used them for 16 years.