Big Mike didn't come out, he sent two young men to do my electrical work. The young men were courteous but not experienced, and I learned, not licensed. They finished an installing a bathroom vent I had started, and also fixed a ceiling fan that had not worked properly. I was glad to have that work done, but after they left I realized a nearby light fixture now did not turn on. I called Mike about it, and he agreed to come out and look at it, but didn't think it was "their fault." and the service call would cost $100 if not. I frankly didn't really want to have them back. I just cut my loss, which wasn't much since I got the "bargain bee" half price deal. I figure I got my half out of it. Best part: the young fellas tried to get it right. Worst part: Big mike should have let me know they are not licensed to do electric work.
Description of Work: finish instal on bathroom vent, fix wiring issue on ceiling fan that was not turning on at light switch
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$150
Response from Big Mike's Handyman Service
Big Mike’s Handyman Service will neither refund $50 to the customer or go onsite to assess any on-going electrical problems at the customers home without proper payment. On the day of our service, our employee’s from Big Mike’s Handyman Service arrived at the customers home. The LivingSocial voucher did NOT state that “Big Mike” would be on the job himself, it was simply a deal for 2 hours of home repairs or handyman work performed by Big Mike’s Handyman Service to which we have many employees. Our company does NOT claim to be strictly licensed electricians nor do we advertise that we are licensed electricians. After completing the work at the customers house, she was asked if everything was done to her satisfaction to which she replied yes. It was only AFTER that she called claiming that a new issue was connected to the work that we did. Because we believed this claim to be false, we offered to come assess the problem and provide an estimate as per our protocol ($100 estimate fee waived if estimate is accepted and future work is completed). She declined. I believe that her request is unfitting because we did not even gain $50 for the two hours of work completed from her and LivingSocial. I would like to clarify that we do carry both Workman’s Compensation Insurance and General Liability Insurance and that we are registered with the Louisiana State Board of Contractors and that under those certifications we are able and licensed to perform minor electrical repairs, such as installing a ceiling fan and repairing an outlet as the customer requested. Her claims about our company are false.
James B.
05/2012
4.0
handyman service
+ -1 more
They were professional and punctual. The estimate was in line with the other estimates we received. We did ask for an estimate to install a pet door, and the estimate was way too high, so we didn't have them do that. They did the work on time (with the exception of a few days of rain-outs) and cleaned up well.I would hire them again for simple handyman work.
Description of Work: Repair porch boards, soffit, porch columns, porch stair rail, French doors. Painting.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Cathi P.
01/2012
4.0
concrete repair, fencing, handyman service
+ 1 more
The work was great. What they did was quality work. There was some miss communication on some of the clean up and stuff. I would say just to make sure that you get it in writing or that you discuss thoroughly, and have a thorough understanding of what they are going to be doing and cleaning up etcetera. I would go over a little more closely the specifics.
Description of Work: Big Mike's Handyman Service put up a fence in our yard and poured concrete.
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Service Categories
Handyman Services,
Fencing,
Electrical,
Concrete Pouring and Repair,
Roofing
FAQ
Big Mike's Handyman Service is currently rated 3.3 overall out of 5.
No, Big Mike's Handyman Service does not offer free project estimates.
No, Big Mike's Handyman Service does not offer eco-friendly accreditations.
No, Big Mike's Handyman Service does not offer a senior discount.
No, Big Mike's Handyman Service does not offer emergency services.
No, Big Mike's Handyman Service does not offer warranties.
Big Mike's Handyman Service offers the following services: Repairs and Remodeling.