All Seasons Nursery & Landscaping

unknown

Went there with a general idea what I wanted, but nothing specific. Both times I was greeted with great suggestions after careful attention to what I needed and was looking for.

The employees in the landscaping department were courteous and friendly…until I raised a question about a billing error. When Jarod, the head landscaper, originally gave price quotes, he specified that these were quotes, not bids, and said we would pay for the actual amount of time that the work crew spent on the job. * On one job he charged for 22 ½ hours labor ($35 per hour) when the estimate was for 18 hrs labor. I know for a fact that the three-man crew worked only a half day (closer to 12 man-hours). * No log sheet was shown to me when I inquired about labor fees that seemed too high. I didn’t think to ask to see proof until later, and was then told that they do not keep the time sheets. * For 3 of 4 jobs done in Feb 2014, the labor charges on the invoice were significantly higher than the labor fees on the estimate…even though 2 of these 3 jobs had been changed and required less work. (We cancelled the removal of one tree and cancelled planting two trees, but labor fees increased rather than decreasing.) The error I made was writing checks when Jarod handed me the invoices. The amounts seemed too high, so I questioned them. He reduced a couple of obvious over-charges and expected payment right then. I paid him…and then allowed All Seasons to do the additional work we had scheduled for the following month. In March, I felt that they had overcharged for labor again. This is when I took time to scrutinize all the invoices and realized I had overpaid for the work that was done in February. (Since I was dealing with what seemed to be a reputable, professional company, I expected this to be easily resolved in a single conversation with a manager.) * The owner’s assistant never returned my call after I left a voice mail requesting a meeting with a manager to discuss invoicing errors. * The head landscaper spoke to me in a defensive manner on the phone and insisted that the charges were accurate. He raised his voice and said that I was accusing him of stealing. He interrupted me and never allowed me to finish explaining why I thought that I had overpaid. * In 5 different phone calls with these two employees (Tess and Jarod) I specifically requested to meet with a supervisor. The final two conversations ended with Jarod’s promise to call me back after he spoke with the owner. (Apparently there is no manager between him and the owner, Peter Mayeaux). * No one ever called me back. * I waited a week after my final conversation with Jarod, then I wrote a letter to the managing agent (whose name I found on the Secretary of State’s website) informing him of all that had transpired. I requested a refund of $385. * The response I got was a phone call from Peter Mayeaux. I explained my reasons for the refund request. * He told me that Jarod assured him that my charges were accurate, but he agreed to give me the refund. * Peter Mayeaux told me that he will make one change; he said from now on he plans to give a bid, rather than an estimate for landscaping jobs. (Based on my experience with All Seasons, I believe this change will result in customers frequently pay more than their job should cost. Even before I was told of this change, I learned that the labor charges start when they begin loading the truck at the nursery and end when the crew returns to the nursery after completion of the job…rather than charging only for the time the crew works in the yard.) In addition to the issue of being overcharged for services, I have a problem in three of my six beds this spring that I’ve never had in the past seven years (when I hired other landscapers for spring and fall maintenance). Three beds are full of weeds! It is standard practice to spread weed preventer at the same time as fertilizer. Apparently some of my beds got it, while three did not (including the new 4 x 9 ft. flower bed that All Seasons built with fresh soil and mulch).

unknown

Very professional. Punctual and efficient. Job was done within 2-3 days When one area was noted to not be completely finished, came back out to the house to fix things quickly

unknown

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The representative showed up on time to discuss the work to be, inspect the area and prepare a quote. He was very helpful and provided the quote before he left. The quote included a promised installation date two weeks out. Although I didn't hear from them in the meantime re the installation date, they showed up on the date promised. The rep who had made the quote went over the work with the crew and left avery competent young man in charge. The crew were all clan cut young men and did a very professional job. The work took 1 1/2 days plus a short return a couple of days later to install the ground cover which had to be ordered. I really have no compslaint whatsoever and am co

Badly I will NOT use them. If they only want "big" jobs OK, but don't advertise to a household, keep with business. If the Sale person does not seem to care, how are the workers going to be? I could have written a check that day for the work, but the attitude was such that I do not want them doing any work for me.

The job was fantastic from start to finish. All Seasons was accurate on the bid as well as the timeline of the job. The workers were all pleasant and interested in doing a good job. Our courtyards are stunning to behold and very functional. All Seasons started the job very early in the morning and worked for about two and one half days, even through a downpour. One of my employees thanked them for doing such a great job and the reply was, "thank you for hiring us!". Now that's service with a smile! And as for the landscaping, I had no idea Peter could make my office look so good!

They are very good! One of their employees came out and did some work for me. She picked the plants that I liked without even seeing them and they are still blooming. I would definitely recommend them to others!

Their prices are reasonable. I would use them again.

It took them forever – six months. The owner of the company was in charge of managing the entire project, including the pool installation; I think he mismanaged things. The entire project should have taken no more than two to three months. Instead, it took him in excess of six months. We paid him our deposit in February and they finished the week before Christmas. The finished product is gorgeous and we're happy with it, but it took a lot of aggravation and stress to get to this point. The quality is really nice. Some of the plants they put in have died but are still under warranty, so they said they would replace them. They said they would be back to do our Spring trim and refresh, but rather than put us on the schedule upon completion of the project, we had to call when Spring came around to remind them to come. By then it was difficult for them to fit us in and we had to wait until the end of April to have the maintenance done. Not sure if we will be using them again after this service. We also had issues with the pool after installation, but they would not take any responsibility. The pool installer came at first to help out with the situation, but then just blew us off. I would not recommend them.