Southern Air of New Orleans

This company is honest and fair. The worker was friendly and didn't overcharge us. The price was very reasonable. They did an awesome job.

Office staff was courteous and scheduled service call for the same day. Technician called to say he could come early if that fit my schedule. Technician was pleasant and answered all of my questions in a professional manner. He diagnosed the problem, left to get parts and returned to complete the repair in a timely manner. Great service! I will definitely use them again in the future

The guys at Surgi's have always been wonderful! Professional, friendly, patient, and they clean up after themselves well too! Waylon came out in July, spent 2+ hours looking for a freon leak that has plagued me for 3 years. He found a few "maybes" and fixed those. With the nice weather in Oct/Nov, I didn't run my a/c for several weeks. I turned it on again last week to discover that all of the freon had leaked out again. I called Surgi's, Craig said they'd come back out at no charge to hunt for it some more, and Rene came out that afternoon. He was able to see oil on some tubing and then to locate the exact location of the leak the old fashioned way with soapy water. Parts had to be ordered, and he worked hard to coordinate with my schedule to come out and do the repair. Rene gets bragging rights for finding the leak that 4 other technicians from 4 different companies had been unable to locate. I'm thrilled to have the leak finally fixed!

The A/C unit was installed very well. It took a bit longer than expected, but the work crew were nice and professional. They encountered an issue with a missing thermostat towards the end of the installation, but the main office sent someone else to my house with the missing thermostat so it coudl be installed the same

There was a mix up and our 8 a.m. appointment was overlooked but they nicely fixed the appointment to be at around 12 noon. Took an hour and a half. My husband said the gentleman working on the unit was very helpful showing him what was what and found that the original seller of the Trane 4 ton had not set up the 2-stage heat and 2-stage cool system. He reconfigured the thermostat and checked it all out. Who knew! He opened up the system to look at the coils, etc. I had been wanting a service contract and they were my choice. Next summer I will make an appointment again for the service.

I called Surgi’s on numerous occasions and they were really rude, ugly and unprofessional and they mentioned that they could not give me my money back. Sometimes they would not return my calls either. I only had the spring service done until I found out that Surgi’s was not the company that replaced my Heating and Air Conditioning unit so I canceled the fall service.

I called Surgi's for a second opinion and tried to pay Art $50 when he promptly showed up at the house to appraise a crisis situation. His advice kept me from making a potentially serious mistake regarding the installation of a vent atop an unusual space between two joined houses that was trapping a lot of heast and causing problems. This whole experience just made me fall in love with Angie's list. In the short time since I discovered it I have started to meet responsive contractors who are accountable. They really value being at the top of Angie's list and you get treated accordingly. Thanks Art. That was really nice of you.

I had scheduled an 8 a.m. appointment. Whalen was about 30 minutes late, but he didn't have my correct phone number and apologized/explained the minute I opened the door. I gave him a quick run-down of my problem, and he explained what all of the charges would be before he even got his tools out of the truck. He spent about 2 hours "sniffing" for the leak, very thorough. While he was outside he patiently answered all of my questions, explained how his equipment worked, how freon works, etc etc etc. I'm sure he explains the same stuff over and over but he never gave me the impression I was bothering him. He honored the Angie's List coupon, which saved me about $50. I would definitely recommend them and use them again.

I pay a yearly fee. I also get a discount on service calls. They are wonderful. They keep their appointments. They get held up sometimes, but they are mostly punctual.

Great, They worked with me on my budget and were very professional. Art (sales guy) called me and made sure everything went all right. Would definitely use again.

I was just surprised that no one ever called me. Pretty much by Tuesday afternoon if you have not returned my call you have lost me as a potential customer because what you are saying to me is that it is okay for me and my family to be in a position where my A/C unit does not work, we can sweat during the day and night, and your office will not even call me to schedule an appointment to check out the unit. If that's okay with you as a business, its okay with me too, because I am going to use someone else. There may be a need for A/C repairmen out there, but I determined a long time that if you tolerate complacency from people and professionals that you deserve to get the bad service that follows. If they can't even return a call or get back to you at the start of a potential customer relationship, then who knows what would follow after that? Maybe they had a change in ownership or management; sometimes this happens. I wish them good luck in this economy.

I would highly recommend Surgi's. They exceeded expectations in sales, installation, and service.

So far, so good. Next phase of repair due after additional parts ordered. Stay tuned...

Air handler would turn on but the compressor outside did not. Called around 9 AM. Service man came over from New Orleans that day. He called ahead of time to let me know so I could meet him at home. He inspected the compressor and found that a fuse had blown in the junction box. While there he also checked the pressure levels of the system and remained to make sure everything was good. Service man was very nice and humored my barrage of general knowledge questions (First time with A/C problem) and offered additional advice along the same guidelines on keeping the unit cleaned etc. Also suggested that next time I can just that the fuses to a hardware store and have them check/replace them. Listed price for basic service call was ~$100. The additional was a surprise and illegible on the invoice. I figured it was for the cost of materials replaced. 15% coupon was honored.

They did a great job, and when a small problem had to be adjusted came out immediately to correct it. They are really a great company to do business with.

really well, friendly and responsive and much cheaper than others.

My air conditioner wouldn't work. The service call was scheduled quickly, and the technician arrived toward the beginning of the time range promised. He not only checked enough to diagnose the problem, but then he checked the overall system. The call was professionally handled from beginning to end. At the end he offered a regular service contract (prompted by something I'd said, not from out of nowhere) and gave me information, not a hard sell--but I will probably do it, because of the quality of their work.

All three of my AC units were still working fine but I wanted to replace them with the more efficient units (16 SEER, 15 SEER and a 13 SEER) on the market. I had time to call numerous local companies but the one that I finally chose was Surgi's because of their excellent customer service. I knew the brand of equipment that I wanted to install so the decision depended ultimately on who I felt would provide me with a quality, professional installation. To start, Art Boudreaux(sales) came out to my residence and provided an analysis of my heating/AC needs. He answered each and every question that I had while he was there and continued this process for about a week. I had requested and received numerous proposals from local installers but it was Art?s broad knowledge of the equipment and his attention to details and responsiveness to my questions that made the final selection process an easy one. The installation team consisted of Walt and Romalis, two of the most professional and courteous people that I?ve had the pleasure to meet. My preference for the installation of the larger 15 SEER unit upstairs entailed taking apart the attic access door, crawling into the very small space available and working while partially lying sideways. It was a difficult job, but Walt did this efficiently and with great humor. He went the ?extra mile? to do an extraordinary job! His positive attitude and willingness to tackle the job was exceptional! Nothing was rushed and everything was completed exactly as I expected. Both Walt and Romalis performed their work neatly and thoroughly. They were polite and answered all the questions that I had for them during the installation process. They were on time and stayed late all week, including Friday evening, to make sure that the job was finished and that we would not be without cool air for anytime! They made sure everything was neat and clean before leaving for the day. I?m even impressed that my attics are much cleaner now than before they started the job! Overall, it was excellent job and I would highly recommend this company for your AC/heating needs.

Two men arrived. They did a complete cleaning of our old and rusted heater and cleaned and flushed the air conditionter. They spent at least 2 hours making sure the units were completely cleaned and working properly. The price was fair and they were extremely professional and knowledgable. I will hire them again for any heating and air conditioning needs.

My heat was not working. Upon arrival, checked thermostat first and discovered that it was the problem.

The person who came was nice and informative. Their pricing was reasonable as well. The owner called to make sure that everything went well. The quality of their work was good and I was satisfied with their service.

Called Surgi's Sat. a.m. because AC was not working when we returned from vacation. Repairman says it sounds like system needs freon and he can be out to add some before the end of the day. So we make the appointment and wait in our sweltering home. Several hours later repairman hasn't arrived or called, so we call to check and he says there is one person still ahead of us. Sometime after five he calls back and said he can not make it today after all but could be out first thing the next morning. We grumble, but agree because by now it is too late to call anyone else and have them get there any sooner. Next day, Sunday, we hadn't heard from him by 10 a.m. so we called him and he came out around noon. Spends 45 minutes to an hour looking over and testing unit. The problem turned out not to be freon needed, as he thought, but a new expansion valve. He said he would get one the next day and call to let us know when he could be by to install. Very nice guy and very knowledgeable. Charge for that day's servivce $139, which is their minimum weekend "visit fee". Next day, Monday, we did not hear from him so finally called him around 3. He called back later because he had not gotten a model number he needed from our AC coil. My husband ended up crawling under the house twice to get various model numbers for him. He says he will call us back, but we didn't hear from him that day. We called on Tuesday and were told they didn't have the needed part but had ordered it and they would be by to install sometime after 2 the following day. Rearrange schedule to be home by 2 that day (Wednesday), but they called shortly before they were supposed to arrive to say they hadn't gotten the part after all and wouldn't be by until the following day. Thursday a.m., different repairman comes out and spends about an hour putting in the new valve. Charge $560. That seems high so I ask for breakdown of part cost and labor and repairman says he can't give it. It is a flat charge. Husband calls company office and owner tells him the part cost $210 and labor and incidental charges are $350. Says we should have been told that before having the work done and apologizes that we weren't. But also says his fee is less than what other companies charge. All in all, this repair was a frustrating experience. Surgi's cancelled on us twice at the last minute and we had to call them repeatedly to find out what was going on. Took six miserable days to get the thing fixed with temperatures over 90 each day. On the plus side, the work seems to have been done very competently and the people are knowledgeable and pleasant, once they finally came out or called. The labor charges in total were nearly $500 for about two hours of actual work, which seems awfully steep. If you are going to use Surgi's, I would make sure to get an estimate in writing beforehand (we were stupid not to have done so) and call other companies to compare prices. One other thing: while their website says their labor charge is $69 to come to your house, in actuality their visit fee is $86 on weekdays and $139 on weekiends. Parts or freon extra.

Prompt, polite and professional. It sometimes seems hard to find honest hard-working people in NOLA.

Replacing the ductwork went great, really. Surgi's was conscientious to schedule the work so that we would be without A/C for a minimum of time (one night) and had the system partially running for us on the second night. By the third night, the whole system was blowing and we were very happy. The only weak part of the process was communication beginning from this point of the project, to the finish of the job. The crew had requested that I be present at the final point to balance the vents, so I waited for them on the morning of the 4th day for this (as instructed). They didn't appear, so I called the office and was told that they were on another job and my last day of work had been rescheduled to several days later. On the next appointed morning, I waited for the crew, but again they didn't appear. Another call to the office let me know they had been delayed by some unexpected problems at another job. So the communication wasn't perfect, but this is a minor point, as the system was working very well, and they made a special point to come finish my job after my second delay. I gotta say that they did a great job. I had to go under the house just this morning to check a plumbing configuration for a minor remodel and I was really impressed with the new ductwork from Surgi's. The ducts are very solid and they guys planned and organized my new system very well. I'm also really happy with the whole-house air filtration unit they installed along with the new ducts. I researched it online beforehand and Surgi's gave me a very good deal. Overall, the quality of work has made Surgi's the only company I would ever call in the future.

During the night, my air conditioner stopped working and the heat woke me up. I called Surgi's the next morning and they installed the new unit that afternoon. I could not have asked, nor received better, prompt service. The response was great, fast installation. The crew that came to install the unit was very professional, knowledgeable and quick.