Southern Air of New Orleans

Description of Work: Emergency maintenance to our a/c on a Sunday.

Description of Work: .

Description of Work: I bought an air conditioning unit.

Description of Work: .

Description of Work: ..................................................................................................

Description of Work: .

Description of Work: Received estimates for new system

Description of Work: Replaced central air conditioner unit

Description of Work: They came out for routine maintenance on the AC unit.

Description of Work: .

Description of Work: .

Description of Work: .

Description of Work: Service covered full preventive maintenance of 4 ton air conditioning unit. Price covers preventive maintenance twice a year.

Description of Work: installled a new heater in my attic. |

Description of Work: Fixed my heater. I had actually put a request in on Mardi Gras online and someone had called me back within 15 minutes and offered to come that day. I asked them to come Wen instead. I got a range of time which was inconveient but they came and did a great job.

Description of Work: My heat went out when our weather first started to turn cool in Nov 2014. I called Surgi's and they were able to evaluate the problem, recommend ALL my various options. Since my unit was quite old, I decided to move on to a new system so they worked with me to give me all my available choices (no pressure sales) and the caveats and pluses of each choice. The only delay was ME, deciding which direction I wanted to go in. Once I decided (very late in the afternoon I might add) on a new Trane energy efficient system, they started the next morning. By the end of the next day, they had the system running so that we'd be warm for the first cold night of the year. They did have to return once or twice to get my new thermostat working properly and to calibrate the A/C side of the system (it was too cold to do it properly while the weather was cold). |I decided to hold off on replacing my old duct work to save $1500 off the total cost for now. They said they could come back and install that at a later date...whenever I was ready. I noticed just the other day when I was in the attic that the two installers repositioned my current old duct work and I think it has helped with airflow. This will buy me some time to pay down/off this new system and then I plan to call surgi's again to put in my new air tight duct work. :)

Description of Work: The team at Surgi's installed a complete new high energy efficient system in a new home for us. This system was installed about 4 months ago. It is whisper quiet. The workers were very neat and courteous. The owner Craig Johnson, checked on our house to verify that everything was installed to his high standards. They return calls promptly, did an exceptional job, and there were no surprises. I appreciated how they cleaned up their work area and left the house cleaner than when they arrived. The house is very comfortable. They recommended the right equipment for the house. Thanks for a great job.

Description of Work: Outside condenser failed. Surgi's was called to give an estimate for repair or replacement.

Description of Work: AC did not work well, on all the time 24/7 with no significant cooling, electric bills more than doubled form the $300 to $700+ level. We had 3 AC people from 3 companies come in to diagnose and treat the problem before Surgi's - they said (guy #1) need a new thermostat - did not solve the problem (guy #2) need to spend $400+ cleaning coils - but coils looked clean, and if that did not work then replace the whole unit. (guy #3) need a new duct system in the house that is more efficient - but it worked fine a few months ago with the same duct system. Key issues were one of the two 60 amp boxes in the furnace room was drawing 10-12 amps and hot. AC guy #3 said to call an electrician to check it out. We did and spent $255 on the change out to modern circuit breakers and confirmed the electrical wiring was fine. Electrician said the AC guys should figure out why the AC unit had a huge amp draw. Surgi's came in as a final opinion since we were not satisfied with the others and their website looked promising as far as knowing what they were doing. They immediately understood the problem, said the huge amp draw was likely due to the heater strips being activated when they should not be, thus negating the cooling and creating a 24/7 draw of both cooling and heating. The tech found a malfunctioning relay in the HAVC inside unit going to the heater strips keeping it on. The tech disabled this until the replacement parts arrived. We also signed up for their preventive maintenance program where the entire units were checked out, and a number of small items have to be fixed like floats for the drain, inadequate insulation of pipes, etc., but (contrary to prior service people) NO major replacements of expensive units or ducting needed.

Description of Work: Evaluation of my A/C, which is not dehumidifying properly. I submitted a repair request on line. The owner took the time to email me back. He then asked me some additional questions via email. He then took it upon himself to personally come to my home and evaluate my system. He brought with him his best, and most experienced technician. They did not charge for the initial visit, and proposed a very reasonable, step-wise approach to the problem of the "let's try this, and if it doesn't work, we'll try something else...and so on..." variety.